Gene Messer Volkswagen

Great service with a great team. Very inviting and willing to work with us on several topics. Very inviting and willing to work with us on several topics. More

Mark and the service department are very knowledgeable and professional. Exceptional service & communication is appreciated. and professional. Exceptional service & communication is appreciated. More

Had an appointment for 8am for an oil change. I was out in less than an hour. I was out in less than an hour. More

The people are very nice and understand and listen to you to help you with the problem of your vehicle. Let know what is wrong before touching your vehicle. to help you with the problem of your vehicle. Let know what is wrong before touching your vehicle. More

Very nice staff- knowledgeable and quick- even with no appointment. Salesman tgat sold me tge car 8 yrs ago came and created me- service mgr was great and you always get a free car wash ticket. Highly appointment. Salesman tgat sold me tge car 8 yrs ago came and created me- service mgr was great and you always get a free car wash ticket. Highly recommend! More

Prompt and Courteous Appointment Process. .. Outstanding recalls were identified and repaired... My Service Advisor Andrew did a good job.. .. Outstanding recalls were identified and repaired... My Service Advisor Andrew did a good job.. More

Very dissatisfied with this dealership. I took my car to have serviced on Monday 6/19. My engine light was on so it needed a diagnosis, oil change & inspection. I was told it would be 1-2 b I took my car to have serviced on Monday 6/19. My engine light was on so it needed a diagnosis, oil change & inspection. I was told it would be 1-2 business days since it needed to be fully inspected to properly diagnose. We told them that we needed it back by that Wednesday since we would be leaving town that day. The person assisting us seemed confident that we would have it back by then. I called Tuesday to check on the car and was told they had not even looked at it yet. I called Wednesday to check again and was basically told it hadn’t been looked at and would receive a call before closing time. Never received that call. Thursday I called again and was not able to reach the person in charge of my car but was told as soon as the person was located they would give me a call. Around 5 pm I received the diagnosis and the services needing to be done. I was then told that they closed at 5:45 and it probably wouldn’t get worked on until Friday. We had pushed back our trip so that I could have my car but had to rent a car from a rental company since my car was not ready. By 5:40 I called once again and spoke to a different person than I had been working with and she wasn’t sure about the status of my car. I told her we were having issues getting ahold of people/no one calling us back and she said she would escalate it to management. Friday came and no one ever called me regarding my car. I called on Monday 6/26 to check if they were done with my car and they were so we went to pick it up. Once we got there we found out that they had left my car uncovered during a terrible hail storm that hit our town. The response was “there was nothing we could do since we didn’t have tent space” there is hail damage to several parts of my car now. We also complained about how long they had my car and they weren’t able to give me an explanation as to why it took them so long. We left and called the head of sales. He listened to our complaints and concerns and said he would give our number to the person head of the service center. We have yet heard back from anyone. Super irritated and disappointed in this dealership. This is the second time dealing with them and having to leave my car for over a week. They never are able to offer any type of rental service so then i am left without a car for that time period which isn’t realistic. I personally will never purchase another Volkswagen due to this dealership. More

They always take good care of me and are very helpful, but they keep forgetting to put a new windshield wiper fluid cap on. but they keep forgetting to put a new windshield wiper fluid cap on. More

Previously went to other location in town to ask about a vehicle i guess they thought i was asking for a free one. The service at this dealership was great! I would recommend this dealership for you next ca vehicle i guess they thought i was asking for a free one. The service at this dealership was great! I would recommend this dealership for you next car. Thanks Matthew. More