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Gene Messer Volkswagen

Lubbock, TX

4.8
138 Reviews
Call Dealership (806) 793-8844

7007 University Ave

Lubbock, TX

79143

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138 Reviews of Gene Messer Volkswagen

November 07, 2023

Staff was very friendly. I had a coupon for free oil & filter change. I was treated no different than a paying customer. More

by VW owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Nov 09, 2023 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Sales and service as well as parts. We’re all amazing. I would recommend to everyone. More

by Mmurphy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All the staff , Tyler Mitchell
Report | Print
Nov 02, 2023 -

Gene Messer Volkswagen responded

It's wonderful to hear that you had amazing experiences with sales, service, and parts at Gene Messer Volkswagen. Your recommendation to everyone speaks to the positive experiences you've had with us. Your positive feedback is much appreciated!

October 28, 2023

Every visit here is always a good experience. Very professional and friendly, Very good work!! More

by barbinlubb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Oct 31, 2023 -

Gene Messer Volkswagen responded

It's great to hear that every visit to Gene Messer Volkswagen is always a good experience with a professional and friendly team and that the work performed is of high quality. Consistently having positive experiences with professionalism and excellent work is a testament to the quality of service you receive. Your feedback is appreciated!

October 27, 2023

The sale person is out of this world thanks you Mr. Farley! Made it easy More

by D Dad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Oct 31, 2023 -

Gene Messer Volkswagen responded

It's wonderful to hear that Mr. Farley, your salesperson, provided you with an exceptional experience and made the process easy for you. Exceptional customer service can greatly enhance the car-buying experience. Thank you for expressing your gratitude!

September 12, 2023

Polite, helpful, & respectful. The entire staff worked together to make my purchase a blessing. Comfortable environment. More

by Mommatamara5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Sep 17, 2023 -

Gene Messer Volkswagen responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 12, 2023

Friendly, helpful, and positive. All staff was quick to help and care for the entire process. More

by Mommatamara5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All staff
Report | Print
Sep 17, 2023 -

Gene Messer Volkswagen responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 02, 2023

Everyone was professional, knowledgeable, and helpful. The store was clean, organized, and welcoming. I was greeted at the door, a very pleasant experience. More

by randyzrt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Sep 06, 2023 -

Gene Messer Volkswagen responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

September 02, 2023

Kyle was very efficient and made buying a car an easy process. This is the second car I have bought at Gene Messer Volkswagen, and if I need to buy another, I will definitely buy Gene Messer again! More

by datdamron72
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle, Tyler Mitchell
Report | Print
Sep 23, 2023 -

Gene Messer Volkswagen responded

We are glad we could help!

August 21, 2023

We went in for a scheduled oil change. Approximately 1 1/2 hrs later, service manager informed us of a nail in one of the tires. Also provided us with a report that the back brakes and rot More

by pjbrown456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service manager
Report | Print
August 09, 2023

Mark and his team are amazing! ! I appreciate their prompt attention to me and my vehicle. More

by enaudc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark & Andrew
Report | Print
Aug 26, 2023 -

Gene Messer Volkswagen responded

We are pleased to hear that we provided you with an exceptional service experience! It is also great to hear that Mark and his team went beyond to help meet your expectations. We appreciate your business! We look forward to the opportunity to assist you in the future.

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