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Gene Messer Volkswagen

Lubbock, TX

4.8
171 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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171 Reviews of Gene Messer Volkswagen

November 14, 2023

Always very helpful and accommodating. Their customer service is top notch, they have always taken care of my needs. More

by mickiehernandez7244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Nov 16, 2023 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a helpful and accommodating experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

These were the nicest people. Very friendly and very knowledgeable. Enjoyed the store was very beautiful and clean. More

by sgwalker0828sunny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Nov 16, 2023 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a friendly and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

They were extremely friendly, helpful, quick, and efficient. My car drives so much better after taking it in to them. More

by stephgilbert0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Nov 11, 2023 -

Gene Messer Volkswagen responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

November 07, 2023

Staff was very friendly. I had a coupon for free oil & filter change. I was treated no different than a paying customer. More

by VW owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Nov 09, 2023 -

Gene Messer Volkswagen responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Sales and service as well as parts. We’re all amazing. I would recommend to everyone. More

by Mmurphy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All the staff , Tyler Mitchell
Report | Print
Nov 02, 2023 -

Gene Messer Volkswagen responded

It's wonderful to hear that you had amazing experiences with sales, service, and parts at Gene Messer Volkswagen. Your recommendation to everyone speaks to the positive experiences you've had with us. Your positive feedback is much appreciated!

October 28, 2023

Every visit here is always a good experience. Very professional and friendly, Very good work!! More

by barbinlubb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Oct 31, 2023 -

Gene Messer Volkswagen responded

It's great to hear that every visit to Gene Messer Volkswagen is always a good experience with a professional and friendly team and that the work performed is of high quality. Consistently having positive experiences with professionalism and excellent work is a testament to the quality of service you receive. Your feedback is appreciated!

More
October 27, 2023

The sale person is out of this world thanks you Mr. Farley! Made it easy More

by D Dad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Oct 31, 2023 -

Gene Messer Volkswagen responded

It's wonderful to hear that Mr. Farley, your salesperson, provided you with an exceptional experience and made the process easy for you. Exceptional customer service can greatly enhance the car-buying experience. Thank you for expressing your gratitude!

September 12, 2023

Polite, helpful, & respectful. The entire staff worked together to make my purchase a blessing. Comfortable environment. More

by Mommatamara5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Sep 17, 2023 -

Gene Messer Volkswagen responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 12, 2023

Friendly, helpful, and positive. All staff was quick to help and care for the entire process. More

by Mommatamara5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All staff
Report | Print
Sep 17, 2023 -

Gene Messer Volkswagen responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 02, 2023

Everyone was professional, knowledgeable, and helpful. The store was clean, organized, and welcoming. I was greeted at the door, a very pleasant experience. More

by randyzrt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Mitchell
Report | Print
Sep 06, 2023 -

Gene Messer Volkswagen responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

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