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Group 1 Volkswagen Hub City

Lubbock, TX

4.7
271 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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271 Reviews of Group 1 Volkswagen Hub City

October 27, 2026

Efficient and polite. The repairs actually cost less than the estimate. That was a stunner. More

by Scott.hoop32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Print
October 26, 2026

I had an excellent experience with the service department! Thomas provided outstanding customer service from start to finish. He is a true asset to the dealership, and his excellent customer servi More

by Tll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Print
October 22, 2026

Great experience and fast service. Would highly recommend to anyone to use this dealership in future. More

by Lawrencehernandez10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Arizpe
Print
Oct 23, 2026 -

Group 1 Volkswagen Hub City responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 22, 2026

They did an excellent job they were so helpful and respectful answered all my questions I will be taking my car back to them every time I need my car serviced More

by candicelevens28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Print
Oct 23, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 01, 2026

I never felt pressured to buy a car. So I liked doing business with them. More

by sallielambright
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob
Print
Oct 02, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

October 01, 2026

I’m not sure if it’s the usual schedule but there was only 1 lube tech making an appointment take 2 hours. On top of that the price of the usual oil change is more than double the price I saw just last y More

by reimertony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Print
Oct 02, 2026 -

Group 1 Volkswagen Hub City responded

Hi reimertony, thank you for sharing your experience with us. I'm sorry to hear that your appointment took longer than expected and that you found our prices higher than before. We strive for customer-centric service and appreciate your feedback, which helps us improve our reliability and quality. We hope you'll consider giving us another chance in the future.

September 28, 2026

Easy to schedule an appointment with the service department and they are always careful to let you know what services your car needs. More

by isbellb59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of his name.
Print
Sep 29, 2026 -

Group 1 Volkswagen Hub City responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2026

Melissa was great. Got me in quick and took care of my vehicle. Will definitely return. More

by tzirpoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Print
Sep 25, 2026 -

Group 1 Volkswagen Hub City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Volkswagen Hub City! Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2026

This dealership has always been so nice and helpful when I need to make an appointment. They keep me updated on what is happening. More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Print
Sep 25, 2026 -

Group 1 Volkswagen Hub City responded

Becky, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2026

I had an excellent experience at Group 1 Volkswagen Hub City! Kyle was an amazing sales representative—professional, helpful, and genuinely attentive to all my needs. The entire dealership was top-notch, a More

by Jpowell410
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Print
Sep 25, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Volkswagen Hub City. Thanks for the recommendation, and have an amazing day!

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