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Group 1 Volkswagen Hub City

Lubbock, TX

4.8
228 Reviews
Call Dealership (806) 793-8844
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7007 University Ave

Lubbock, TX

79143

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228 Reviews of Group 1 Volkswagen Hub City

January 21, 2026

Melissa allways takes care of us helped with term care that I didn't know we had More

by jokr2789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
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January 17, 2026

I cannot say enough good about Gene Messer VW and especially Kyle Hinds… best experience I have purchasing a car ever in my life. Honest, genuine and caring people! More

by Jrcornia82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hinds
Report | Print
Jan 20, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Volkswagen Hub City. If you have any further questions, please give us a call. We're always happy to help!

December 24, 2025

At this dealership everytime I go i get treated well. And the service is always amazing More

by angelamosley7600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Dec 25, 2025 -

Group 1 Volkswagen Hub City responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 23, 2025

Everyone there was great Melissa, Juan and the tech working on the car. I am very grateful for everyone being nice and helpful. More

by Armando.Balderas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa, Juan Sanchez
Report | Print
Dec 25, 2025 -

Group 1 Volkswagen Hub City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Volkswagen! If you have any further questions, please give us a call. We're always happy to help!

December 23, 2025

Fast service and friendly people made the experience smooth, welcoming, efficient, and genuinely enjoyable overall. More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Dec 24, 2025 -

Group 1 Volkswagen Hub City responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 22, 2025

Dealership employees, and Andrew were so very helpful, and kind! We will definitely be taking our vehicle back to be serviced! More

by eric1650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Dec 25, 2025 -

Group 1 Volkswagen Hub City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

December 05, 2025

Great service and products are the very best I recommend to all my friends and neighbors More

by Rubenmadrigal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Martinez
Report | Print
Dec 05, 2025 -

Group 1 Volkswagen Hub City responded

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

December 02, 2025

The technician- Andrew Rodriguez, took time to interact with me as my car was being checked in to be serviced. He was very professional and courteous. More

by Gidget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Rodriguez
Report | Print
Dec 04, 2025 -

Group 1 Volkswagen Hub City responded

Hello, we're happy to hear you had such a positive experience with Andrew! Feel free to reach out to us if you need anything. Have a wonderful day.

November 24, 2025

Amazing experience and was very, nice, helpful, and thorough. The uber option was great and the staff was so nice! More

by marcus.a.smith76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember
Report | Print
Nov 26, 2025 -

Group 1 Volkswagen Hub City responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 20, 2025

Was considering additional service/tire purchase through Sunbit credit but wifi or system was down. There was no urgency to assist me further with this process More

by richrico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall
Report | Print
Nov 20, 2025 -

Group 1 Volkswagen Hub City responded

Hi there! Thank you for your feedback. We apologize for any inconvenience with our system and we would love to assist you with your service and tire purchase. Please give us another chance to help you out and we'll make sure your experience is smooth and efficient. We appreciate your consideration of Sunbit credit. Dan Deleon General Manager ddeleon@GeneMesser.com

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