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Group 1 Volkswagen Hub City

Lubbock, TX

4.7
267 Reviews

7007 University Ave

Lubbock, TX

79143

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267 Reviews of Group 1 Volkswagen Hub City

October 01, 2026

I never felt pressured to buy a car. So I liked doing business with them. More

by sallielambright
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob
Oct 02, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

October 01, 2026

I’m not sure if it’s the usual schedule but there was only 1 lube tech making an appointment take 2 hours. On top of that the price of the usual oil change is more than double the price I saw just last y More

by reimertony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Oct 02, 2026 -

Group 1 Volkswagen Hub City responded

Hi reimertony, thank you for sharing your experience with us. I'm sorry to hear that your appointment took longer than expected and that you found our prices higher than before. We strive for customer-centric service and appreciate your feedback, which helps us improve our reliability and quality. We hope you'll consider giving us another chance in the future.

September 28, 2026

Easy to schedule an appointment with the service department and they are always careful to let you know what services your car needs. More

by isbellb59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of his name.
Sep 29, 2026 -

Group 1 Volkswagen Hub City responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2026

Melissa was great. Got me in quick and took care of my vehicle. Will definitely return. More

by tzirpoli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Sep 25, 2026 -

Group 1 Volkswagen Hub City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Volkswagen Hub City! Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2026

This dealership has always been so nice and helpful when I need to make an appointment. They keep me updated on what is happening. More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Sep 25, 2026 -

Group 1 Volkswagen Hub City responded

Becky, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2026

I had an excellent experience at Group 1 Volkswagen Hub City! Kyle was an amazing sales representative—professional, helpful, and genuinely attentive to all my needs. The entire dealership was top-notch, a More

by Jpowell410
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Sep 25, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Volkswagen Hub City. Thanks for the recommendation, and have an amazing day!

September 23, 2026

Amazing customer service thank you Kyle made everything super easy even for being hours away got us pre approvals wasted no time! Got everything ready after choosing the perfect vehicle! and after a few ho More

by Diana Avalos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Sep 24, 2026 -

Group 1 Volkswagen Hub City responded

Hi Diana, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2026

I always love working with Melissa. She takes care of all my vehicles needs. VW is lucky to have her! More

by ahbeckham14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa
Sep 22, 2026 -

Group 1 Volkswagen Hub City responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 11, 2026

Even though I had an appointment, it took over 4 hours to get my oil changed. I came to pick it up at the time they told me it would be ready but still had to wait another hour. More

by Cindynwes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name unknown
Sep 18, 2026 -

Group 1 Volkswagen Hub City responded

Cindynwes, thank you for sharing your experience with us. I sincerely apologize for the long wait time during your oil change, as we strive for reliable and timely service. Your feedback is invaluable, and we will work on improving our processes to ensure a more efficient experience in the future. We hope to have the opportunity to serve you better next time!

September 11, 2026

Kyle Hind the salesperson was awesome. He gave me a great deal and I was in and out of the dealership with a new care. Thank you for all your help More

by kelleytaber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Sep 14, 2026 -

Group 1 Volkswagen Hub City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Volkswagen Hub City! Please don't hesitate to reach out if there's anything additional we can do for you.

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