Group 1 Volkswagen Hub City

BEST dealership in Lubbock! My advisor Andrew was so professional, kind, helpful, answers messages and much more. Give him a raise! He’s a rare customer service person in this d My advisor Andrew was so professional, kind, helpful, answers messages and much more. Give him a raise! He’s a rare customer service person in this day and time. Fast service! More

Jasmine was great! She took care of us in a timely manner. Would recommend for sure! She took care of us in a timely manner. Would recommend for sure! More

Our experience here was amazing! Everyone was so nice and so helpful that it will be hard to go to any other dealership in the future! Kyle Hind helped us and he was the absolute bes Everyone was so nice and so helpful that it will be hard to go to any other dealership in the future! Kyle Hind helped us and he was the absolute best! He was so quick on everything, so nice and helped us get the best out of our shopping! We 100% will be coming back to him! More

This place was great! ! I will definitely buy a car there again. Casey Bolyard was especially great!! ! I will definitely buy a car there again. Casey Bolyard was especially great!! More

Fixed my window quickly, on a short notice. Was there to help when I needed them. Was there to help when I needed them. More

My dealing with this Volkswagen dealership were surprisingly pleasant start to finish. Quick attentive service directly with a service representative who worked with me start to finish to resolve t surprisingly pleasant start to finish. Quick attentive service directly with a service representative who worked with me start to finish to resolve the issues with my vehicle quickly, efficiently and at a very reasonable price point. Their initial quote was nearly dead on correct both prior to and after the initial inspection of the vehicle. Provided great detail electronically so that I could see every aspect of the issue and what it would take to resolve it. They also provided a perfect balance of electronic options that were easily accessible via my smart phone and I also retained complete capability to reach out at any time via text or phone with any concerns or questions. Once approved completed the repair required near lightning speed turning a fairly significant repair in 24 hours after approval. They gave the car a quick cleanup as well which was a pleasant surprise. Final payment and pick up was quick easy and efficient. My particular service advisor, Melissa was a true pleasure to deal with. I don’t know how this experience could have possibly been any better so when asked to write a review, I was more than happy to do so. We have had the vehicle back a few hours now and happy to report that the repair was completed exactly as promised and is working flawlessly. I am able to recommend this dealership without any reservations whatsoever. Thank you very much! —Stephen M. of Dallas, Texas. More

This was the first time I was not greeted when I walked in and immediately I presented a coupon for oil change and the young lady let me know it would be $350 I reminded her that I had a coupon and she imm in and immediately I presented a coupon for oil change and the young lady let me know it would be $350 I reminded her that I had a coupon and she immediately tallied everything up again and it was like $200 dollars then they sent me an email for $1500 total approximately I said I just wanted oil change and this was the first time I have used a coupon apparently her communication skills are lacking and her salesmanship is poor. I used to love going there and seeing all those smiling faces especially Kyle. I can get an oil change anywhere! Thanks but no thanks More

Always easy to get appointments, quick, accurate service at a competitive rate Hard to beat. at a competitive rate Hard to beat. More

Good people and very knowledgeable but sometimes recommends service or parts that are necessary. Better communication between customer and Dealership recommends service or parts that are necessary. Better communication between customer and Dealership More