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Group 1 Volkswagen Hub City

Lubbock, TX

4.7
259 Reviews
Call Dealership (806) 793-8844
View Awards

7007 University Ave

Lubbock, TX

79143

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259 Reviews of Group 1 Volkswagen Hub City

September 11, 2026

Even though I had an appointment, it took over 4 hours to get my oil changed. I came to pick it up at the time they told me it would be ready but still had to wait another hour. More

by Cindynwes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Name unknown
Print
September 11, 2026

Kyle Hind the salesperson was awesome. He gave me a great deal and I was in and out of the dealership with a new care. Thank you for all your help More

by kelleytaber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hind
Print
Sep 14, 2026 -

Group 1 Volkswagen Hub City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Volkswagen Hub City! Please don't hesitate to reach out if there's anything additional we can do for you.

August 21, 2026

What a wonderful Group of Guys . They worked with me and made sure everything was good before I left in my 2026 Jetta Thanks guys and I'll definitely be back More

by Randy Q
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hide , Johnathon Gonzales
Print
Aug 22, 2026 -

Group 1 Volkswagen Hub City responded

Hi Randy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 13, 2026

The salesman was great. Had to take the car back for r a problem. Thought they fixed it but got 20 miles away and the problem came back. Called the sales manager Cassey. Lef More

by glennmwillis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Kremshaw,Sales Manager Cassey
Print
Aug 18, 2026 -

Group 1 Volkswagen Hub City responded

We value your business and the relationship with you as a customer. I would love the opportunity to learn more about your situation and work towards a resolution. Please reach out to me personally whenever is convenient for you. Thank you, Lane Sullivan General Manager Group1 Volkswagen of Hub City 806-793-8844 lsullivan@group1auto.com

August 12, 2026

Amanda was very kind and personable. They were very thorough wven though it was just a simple oil change but I appreciate that More

by Phodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Print
Aug 13, 2026 -

Group 1 Volkswagen Hub City responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Volkswagen Hub City! Please don't hesitate to reach out if there's anything additional we can do for you.

July 22, 2026

As always, great customer service, good price for services rendered. Clean waiting area, no issues. I have used them for every oil change and service for the 7 years I've owned this Atlas. More

by tagdz015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Print
Jul 24, 2026 -

Group 1 Volkswagen Hub City responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 15, 2026

Matthew was great to deal with was very upfront and honest and very helpful throughout the whole process was a very pleasant experience and hope to deal with him again in the future More

by jsok70
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Vasquez
Print
Jul 15, 2026 -

Group 1 Volkswagen Hub City responded

Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

July 13, 2026

Amanda took such good care of me as usual GREAT CUSTOMER SERVICE in the service department! More

by 66missmiami22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Print
Jul 15, 2026 -

Group 1 Volkswagen Hub City responded

Hello, we're happy you found Amanda to be so supportive during your experience here at Group 1 Volkswagen Hub City. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 10, 2026

Melissa Arizipe was great, informative very polite and descriptive in her explanations. She was able to break down all needs of my vehicle. More

by Timdaramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Melissa Arizpe
Print
Jul 12, 2026 -

Group 1 Volkswagen Hub City responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Volkswagen Hub City. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 03, 2026

Arturo was great to work with and very good with my kids. They finished with my car and saved me a lot of repair costs. More

by heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo
Print
Jul 05, 2026 -

Group 1 Volkswagen Hub City responded

Hi Heather, we're happy you found our staff to be so supportive during your experience here at Group 1 Volkswagen Hub City. If you're ever in need of more help, please let us know!

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