Gary Smith Ford Inc.

Service appointment for 140,000 miles My great experience began with Tucker Anderson welcoming me to the Service Center this morning. He was extremely friendly, polite, and professional d My great experience began with Tucker Anderson welcoming me to the Service Center this morning. He was extremely friendly, polite, and professional despite the center being short a person checking customers in for their appointments. He did a very thorough job explaining the options I had for various services recommended at this mileage. He saved me money by subtracting the costs associated with anything I had recently had done for my automobile. Throughout the time I was at the dealership, he kept me informed of their progress and any issues they found that might need to be addressed. The rear brake pads needed replacing and he accompanied me into the billing office to be sure they set up an appointment for me ASAP to get that taken care of. He explained in advance, the estimated costs for today's visit and also gave me an estimate for the brake pads. Every step of the way, I knew exactly what to expect. I found the price for the quality of the work done to be an exceptional value. Tucker has a terrific attitude. I appreciate his positive outlook, even when he is under pressure. This is the second time I have brought my car to Gary Smith Ford for servicing since moving back to this area the end of 2013. Both experiences have been excellent. I highly recommend Gary Smith Ford for their superb friendly customer service, their professional expertise and exemplary quality of work, and for their reasonable prices for parts and labor. More

Great Service I got the car in Crestview but their service is poor. So I only go to Ft Walton & have Andy take care of any service & maint. needs. I got the car in Crestview but their service is poor. So I only go to Ft Walton & have Andy take care of any service & maint. needs. More

Expedition purchase My visit to Gary Smith Ford was met enthusiasm and a willingness to work with me on my purchase of the 2014 Expedition. Brian Floyd was most helpful My visit to Gary Smith Ford was met enthusiasm and a willingness to work with me on my purchase of the 2014 Expedition. Brian Floyd was most helpful in answering my questions and demonstrating the features of the XLT. Paperwork was accomplished professionally and without delay by Steve Hernandez. Mr. Chambers, Sales Manager, was also very helpful by giving me several options in purchasing he XLT. Overall, I am very pleased with the entire operation. More

Andy P. Tompitch, I want to take this opportunity to Andy P. Tompitch, I want to take this opportunity to express my thanks to you and your service dept team. I’ve been a customer for several years and Andy P. Tompitch, I want to take this opportunity to express my thanks to you and your service dept team. I’ve been a customer for several years and have always been satisfied with the service I received in maintenance/repair on both of our Ford vehicles. Your service dept always takes great care of the AFSOC military community and you have offered your customers the best. I truly appreciate the efforts of your Ford team and you as the Assistant Service Manager. Thank you once again for getting our vehicles back on the road. Thanks, Pete Vasquez More

We have been customers of Gary Smith Ford for over 15 years and have always been very satisfied with all the service they have provided us with. We have purchased 2 vehicles from them and have always bee years and have always been very satisfied with all the service they have provided us with. We have purchased 2 vehicles from them and have always been more than satisfied with all the services especially the great service that provides Andy Tompitch, he is the bestest. Gary Smith Ford should be proud of Andy he is a wonderful asset to your company. More

-- Have been coming to this dealership/service center for several years --Received an appointment at the time I chose and worked with the asst service mgr --service complete when I expected --Price was wh several years --Received an appointment at the time I chose and worked with the asst service mgr --service complete when I expected --Price was what I would consider normal for a dealership --service corrected the problems --standard superb performance as I expected --This dealership services both my primary vehicles More

I have had my car serviced by Gary Smith Ford and Andy Tompitch for the 2 years I have lived in Ft Walton. The dealership is a great place just to hang while you wait. Nice people!..Andy is a very dependa Tompitch for the 2 years I have lived in Ft Walton. The dealership is a great place just to hang while you wait. Nice people!..Andy is a very dependable person when I need work done on my car and he is always upfront with the information. Excellent communication. If you have a FORD. See Andy Tompitch at Gary Smith Ford. More

Never had much luck with them in the 80's. Wanted to order a new 4x4 truck in 88. They wanted $14,000 WITH ZERO OPTIONS. Got a truck in Sylacauga, Alabama WITH OPTIONS for around $12,800. Tried a mustan order a new 4x4 truck in 88. They wanted $14,000 WITH ZERO OPTIONS. Got a truck in Sylacauga, Alabama WITH OPTIONS for around $12,800. Tried a mustang purchase there another time.WANTED LIST PRICE PLUS TAX. Told me and this was the salesman's words, "We can get list price from the local military dudes." I got one at Hub City not at list price, premium package, shadow gray GT. NOW...Years later I give GSF another shot A FEW WEEKS AGO. A+ for trying to get me financed at a bad time. Not a credit issue, budget issues. Wanted the 2001 Ford 4x4. Was told by salesperson that they don't hold cars for anyone. Better buy ASAP. Okay...the Ford 4x4 I wanted was held for someone else for days without a "hold sign" hanging on the mirror. Wouldn't sell it to me. They apparently do hold cars for SOMEBODY. So I ended up just paying cash for a Colorado 4x4. The morning before I picked it up I emailed them that a tire was low. PLEASE attend to that before I buy it. Made the assumption that they did. Stupid on me for that, lol. Out in the "ice storm" I pulled a huge nail out and plugged the tire MYSELF. (Fortunately I keep a plug kit, a little air pump, AND A FREAKING ARCTIC PARKA in my truck). Okay...I could sugar coat all this and lie and be totally sweet but I've been truthful. But, and it's a big BUT. I did see much improvement over the past GSF I've experienced. No arrogance or thumbing of the nose like from the past because they knew they could sell some airman a car at a high price and didn't need my business. Shannon Pangburn is a gem, Mark Gudinez, and Tanner (I hope I've got your name right Tanner, can't find your card) were all very nice and wonderful to work with and really tried to help. Kind of glad now that the financing didn't work out. Nice to have that clear title. Also thanks to John Crane for extreme effort with the finance issue... So, I apologize if I was too truthful. But I really liked the improved attitude and kindness I experienced there. I have a new 2013 Nissan I bought in June in P'cola so not in the market for a new car now. But in the future, YES, I would consider GSF an option for another car. And I would recommend GSF to others now. More

I am a lifelong resident of Fort Walton Beach, born and raised. Over the years I have owned several Ford F150s, a Ford Ranger and a couple of Mazdaspeed3s. Unfortunately, I have never been successful purch raised. Over the years I have owned several Ford F150s, a Ford Ranger and a couple of Mazdaspeed3s. Unfortunately, I have never been successful purchasing a vehicle from Gary Smith Ford until April 30 2013. I saw a 2013 Ford Focus (black with manual tranny) online and went by to test drive it. I met up with Mr. Jim Kempton, who right off the bat seemed Iike a low pressure regular guy. Found out later he was ex military. Jim took me out in the Focus. It was then that I realized it was an ST!!! I had no idea what a Ford Focus ST was and was sort of intimidated by the options and potential sticker. I enjoyed the car and told Jim it was too much car for me but I would be interested to see what kind of deal they could make. I did not have a trade so I knew the deal should be easy, but I have had my share of dealership experiences over the years to know to expect the unexpected. Jim knew all I wanted was a black manual Focus, but informed me the Focus ST is part of the Ford World Team (formerly SVT) and that it was low production and that means no incentives, no rebates, and sticker is the price. He said he was going to see what kind of deal he could get me. Before he left me and headed to the tower, I essentially said, "Jim before you go, I just want to tell you that if you give XYZZY price, you have the deal." He looked at me with very little confidence and said he thinks it will not happen. Literally 5 minutes later, he comes back and says, "congrats you just bought a Focus ST!!" And it had the ST3 package!! Fully loaded!! I got the car nearly at dealer invoice plus dealer fee!! I was floored with the experience. He then gave me a full tutorial on the myfordtouch and the Microsoft synch and had the car detailed. I was there for maybe 90 minutes total!! Incredible experience. If you are going to buy a Ford at Gary Smith in FWB, if you don't deal with Jim Kempton, you are messing up. He is a top notch, low pressure, regular guy that has a calm demeanor and will sell you a car and you will be happy. Thank you Jim!! I love my new Focus ST!! More

After looking online for a car almost a month, Shannon with the internet department at Gary Smith Ford made contact with me regarding a search I conducted on their lot. I drove 1 1/2 hours to this dealer with the internet department at Gary Smith Ford made contact with me regarding a search I conducted on their lot. I drove 1 1/2 hours to this dealership due to her assistance online. I found the vehicle to be as described and ready to be test driven as promised. Marcus was the sales person on site that assisted my wife and myself. Marcus was very knowledgeable and showed us several more vehicle in our price range to insure we were happy with our vehicle choice. The entire purchasing process for relaxing and easy. I will recommend and return to this dealership for future vehicle purchases. More