Gary Smith Ford Inc.

Had terrible experience. The only reason they got two stars was because they waived all the fees. Basicly we’re from out of town, needed new thermostat, front ended suspens The only reason they got two stars was because they waived all the fees. Basicly we’re from out of town, needed new thermostat, front ended suspension, and a/c work done. After week of promises. Nothing. My service gal was amazing, kept me updated. After a week. Nothing was done, not even the thermostat , which is a 30 month job. The a/c said I needed to replace the entire system, and suspension system parts would be like 3 days to arrive. I did all the work my self, in less than 5 hours (expect a/c) I’m done with dealerships. More

Do not believe the sales people or managers. The only thing to remember is that they are great con artists. The only thing to remember is that they are great con artists. More

They have an easy drop off process and quickly got me out the door. Very satisfied with the work done. the door. Very satisfied with the work done. More

I inquired about a new F-150 King Ranch on the way to their dealership and they kept me informed of the status (they are increasingly hard to find!).Once it arrived, I drove 135 miles to the dealership a their dealership and they kept me informed of the status (they are increasingly hard to find!).Once it arrived, I drove 135 miles to the dealership and was treated to the best service I have ever experienced when purchasing a vehicle (I have bought many over the years). Of particular note was Lynn Heuer, who kept me informed of the progress of the sale. When I finally left the finance office they dealership was closed and the lights were off and she was still there waiting for me to make sure I had everything I needed. I would drive another 135 miles to buy from this dealership again. More

If you’d like my advice, ask for Trey Cate. You can trust him to be honest, not just make empty promises to appease you in the moment. Can’t ask for much more than that in my opinion! Thanks ag You can trust him to be honest, not just make empty promises to appease you in the moment. Can’t ask for much more than that in my opinion! Thanks again, Trey. More

I have two main issues with my van purchase and contract with Gary Smith Ford. Although my wife and I have called repeatedly to resolve this we have received no phone response. After several months of calls with Gary Smith Ford. Although my wife and I have called repeatedly to resolve this we have received no phone response. After several months of calls, I finally emailed the owner and the head of sales. I will cover that later in this review. TWO MAIN ISSUES: Issue One: Predelivery Service Charge ($999.95) - Failed or Incompetent Issue Two: Switching Bumper to Bumper coverage to PowerTrain One: After purchasing the van we noticed a loud vibration and noise from the A/C unit when we turned it up to full. We took it to our local Firestone dealer who pulled out the cabin filter. It was filled with leaves and debris. We returned to the dealer for a second service inspection of the vehicle. Later we had a problem with the tires. On the return trip from dropping my pregnant daughter and three grandchildren at the airport, the van began shimmying and my wife had to pull over on the busy freeway. One of the tires was coming apart. A state trooper changed the tire for the donut for her. She went in to have the tire replaced only to discover that all the tires had dry rot or were coming apart. She had to replace all four tires. Discount Tire told her the van should never have been sold with tires in that condition. When I spoke with the head salesperson he asked if I checked the tires before we bought the van. I answered, "Why would I? I trusted you to be a reputable dealer." We have repeatedly requested a copy of the $999.95 Predelivery inspection and have yet to receive that copy. Although, we have been promised several times over the phone that they would send it. They did send a CarFax report. I could have gotten that off the internet. Two: From the beginning of our negotiations we wanted Bumper-to-Bumper coverage. The salesperson told us if we took the Ford version of the Bumper-to-Bumper we could switch it out in a few weeks when a new vendor would be coming onboard. The coverage would be more extensive and cheaper. They would contact us at that time so we could make the switch. When the final contract signing came in the finance manager told us he was going to have to do a bit of "tweaking" to get the contract approved. He got it approved. We signed. We later discovered he had switched the Bumper-to-Bumper to Powertrain. Something that had never been in the discussion. The original salesman who sold us on the bumper-to-bumper said he never recommends the powertrain as it is so much more limited. Nowhere on the contract does it say "PowerTrain'. It says "Ford - $2,150.00". After months of calls and several emails (one of them to the owner who never responded), I finally got a response to an email I sent to the head of sales. He asked for my recommendation for a solution. I sent that response on 12-8-24 and another on 12-20-24. I have not heard back. I purchased the van on 7-11-2024. I paid $999.95 for what I consider a failed or inadequate pre-inspection and received a different coverage than requested for $2,150.00. I am very disappointed. More

Trey Cate was really great, you guys. Super fair and helpful. Can’t recommend him enough!! Go see him. :) Super fair and helpful. Can’t recommend him enough!! Go see him. :) More

A Family of Ford drivers, all because of Trey Cate! He goes above and beyond to make sure we all have the perfect vehicle! No one does it better than Trey! He goes above and beyond to make sure we all have the perfect vehicle! No one does it better than Trey! More

Trey is the most honest salesman in the panhandle! Buy from Trey! You won’t be disappointed! He has sold my entire family multiple cars for years and always answers his phone whenever we call him whic Buy from Trey! You won’t be disappointed! He has sold my entire family multiple cars for years and always answers his phone whenever we call him which is a hard trait to find in salesman this day and age! Thanks Trey! More

We have bought all of our vehicles from Gary Smith Ford for the past 7 years. We always get great service and sales from Trey Cate..he's the best in the business and we always ask for him exclusively. for the past 7 years. We always get great service and sales from Trey Cate..he's the best in the business and we always ask for him exclusively. More