Gary Smith Ford Inc.

Very professional. Made appointment & got one within 2 days. Car was ready within 4 hours!! Made appointment & got one within 2 days. Car was ready within 4 hours!! More

Amanda in service dept exceptionally helpful and a pleasure to work with. And repair done in timely fashion pleasure to work with. And repair done in timely fashion More

I've purchased 3 trucks from Gary Smith over the past 25 years. I have always paid a fair price and they have gone out of their way to resolve any issues I've had with the vehicles. Most recently they wor years. I have always paid a fair price and they have gone out of their way to resolve any issues I've had with the vehicles. Most recently they worked with Ford HQ to get me a substantial discount on an out of warranty repair. More

Had to return to the dealership because during an oil change oil was spilled over the engine causing burnt oil smell, oil drip marks on the driveway and a red rag was left under the oil filter.. Returned change oil was spilled over the engine causing burnt oil smell, oil drip marks on the driveway and a red rag was left under the oil filter.. Returned to the dealership and the oil was cleaned up. More

Ananda in service did a great job on the ball. She is very talented and knowledgeable in auto mechanics. Thanks again She is very talented and knowledgeable in auto mechanics. Thanks again More

Dropped off Wednesday , Amanda said she would call Friday morning no call, left message at 11:00 no response, drove to dealership, at 1 pm drove to dealership. Mechanic said no issues with brakes, leave over morning no call, left message at 11:00 no response, drove to dealership, at 1 pm drove to dealership. Mechanic said no issues with brakes, leave over weekend will check brakes again and check , to see if check valve is sticking, will call before noon Monday. 12:30 called, left message, no response. Called again at 1:30 talked to secretary, told her if no response I will pickup my car and never return. About 1 hour later , we were going to get the car fixed or not she finally called and said pick up your car, we did see her she was not there. You think the wound do some kind of trouble shooting with a brake issue. But that’s just me. If you could duplicate the problem or not. This issue happened 4 times on 1 month. More

Scheduled my appointment for warranty work, dropped it off. Heard back two days later that pictures would be sent off for warranty to approve. Didn’t hear back from my service advisor for a week and come off. Heard back two days later that pictures would be sent off for warranty to approve. Didn’t hear back from my service advisor for a week and come to find out the rear diff reseal and water pump through ford warranty never got started and the electrical work under warranty never had pictures sent for approval until I drove up to the dealer to figure out what was going on. Once I got there truck was done within two days. Essentially sat for 2 weeks without attention or progress started. Once I picked it up. Service advisor wouldn’t get out of his chair and stayed slumped while I walked around the desk to hand him my payment and get paperwork. Absolutely zero work ethic from this advisor. Zero communication. More

Everything goes well each time I’m there. The service department also does a good job in a timely manner. The service department also does a good job in a timely manner. More

I have not purchased a vehicle from Gary Smith Ford, but I do own a 21 F150. I will tell you Amanda and the service department is top-notch. I own two other BMWs and I do not believe I get the same service I do own a 21 F150. I will tell you Amanda and the service department is top-notch. I own two other BMWs and I do not believe I get the same service from BMW as I do from Gary Smith Ford. More

I want to give a big thanks to Darren for all of his help in helping me with my purchase of my 2019 F-150 he handled everything perfectly and I would highly recommend him to anyone looking for a automobile t in helping me with my purchase of my 2019 F-150 he handled everything perfectly and I would highly recommend him to anyone looking for a automobile thanks Darren. More