Gary Smith Ford Inc.

More than the extra mile I dealt mainly with Jim Kempton and I have to say I am more than happy with the outcome. Not having the best credit he and the team at Gary Smith went I dealt mainly with Jim Kempton and I have to say I am more than happy with the outcome. Not having the best credit he and the team at Gary Smith went above and beyond to help get me in to the very car I wanted the most. In a business that is mainly about the sale and making money, Jim Kempton and the team put this mantra aside and did everything they could to make this happen for me. They gave me a chance and I will forever be grateful. I would highly recommend them to anyone in need or looking for a vehicle. More

Buying a new car Jeremy Bullock was very helpful in getting the right fit for a car, very knowledgeable, and explained everything so I can understand. Thank you you di Jeremy Bullock was very helpful in getting the right fit for a car, very knowledgeable, and explained everything so I can understand. Thank you you did an amazing job, I will be back!!! I will also send people your way. More

Amazing deal! Jeremy Bullock helped me with my first car experience. I wanted a Honda Accord 4 door but he suggested a Honda Accord 2 door with less mileage which w Jeremy Bullock helped me with my first car experience. I wanted a Honda Accord 4 door but he suggested a Honda Accord 2 door with less mileage which was great. I couldn't get that car but then he showed us a 2016 Ford Focus that had barely any miles on it and would cost the same amount as the used Honda Accord 2 door and I am grateful to have had him work with me. More

Purchased a transit connect Looking for a work van. They gave me fair price handled the finaniising I came to work the next day the van was in parking lot full of fuel keys on my Looking for a work van. They gave me fair price handled the finaniising I came to work the next day the van was in parking lot full of fuel keys on my desk! A great dealership Richard Helton pres. Bangkok Cleaners More

They know the Lemon Laws here (and they need to) My parents bought a brand new 2016 Ford Escape last weekend at Scary Stiff (Gary Smith) Ford. Less than 24 hours later it broke down at the busiest i My parents bought a brand new 2016 Ford Escape last weekend at Scary Stiff (Gary Smith) Ford. Less than 24 hours later it broke down at the busiest intersection in town, stranding a 64, 73, and 75 year old in the Florida heat waiting for a tow truck. All the staff has done is cite the Florida Lemon Laws and inform them of everything they are not entitled to. I am pretty sure most dealerships would offer something to repeat customers and 50 year Ford owners to help assure them that the dealer stands by its products. All they have received is unacceptable rude comments from the "General Manager" treating them like they have done something wrong. I don't care if my parents were the most rude people on Earth (they most certainly are far from it), the way they were treated by the GM was beyond imaginable for a place that makes it money from public sales. In the end, the warranty covered the repairs, but nothing will cover the lost value in the vehicle due to major maintenance being performed so early. If you like a dealership who believes in the minimum and treating you like dog poo as soon as the transaction is over then this is your dealership. If you want a dealer who is going to treat you like someone who just spent 10's of thousands of dollars at their store and will go beyond the minimum to make you happy, STAY AWAY from Gary Smith Ford. More

Fair enough. Paid the van last night come back the next day to get it. The engine light turns on. Its still in their parking lot. They told us they sold it as is. Paid the van last night come back the next day to get it. The engine light turns on. Its still in their parking lot. They told us they sold it as is. It stopped in the middle of the road. They contacted me the next day. Dealt with the vehicle and give us a refund. It almost went really bad. Thankfully they responded quick. More

I am the happiest car buyer in Okaloosa County! I am completely happy with my pre-owned car purchase from Gary Smith Ford on Friday, May 27, 2016. Thanks to my very caring salesman, Chris Smith, who I am completely happy with my pre-owned car purchase from Gary Smith Ford on Friday, May 27, 2016. Thanks to my very caring salesman, Chris Smith, who was determined to help me find a car I loved at a price I could afford, I feel like the luckiest woman in Fort Walton Beach! When I was still car shopping and drove into the Gary Smith Ford parking lot in my 2004 Hyundai Santa Fe, I was met immediately by Chris. He asked me what type of car I was looking for and my approximate price range. Chris did everything humanly possible to sell me a car I was looking to buy at a price I could afford. After spending what seemed like several hours with Chris over a two-day consecutive period, I felt we had become friends, and he made it possible for me to purchase the car of my dreams at a price I could afford. After the sale, Chris promised me he would be there for me if I had questions about my car or needed assistance in any way. Even though the sale was completed, I made an appointment with Chris this morning to help me set up my cell phone so I could receive calls through my car, and he took care of it for me. He also made it possible for me to transfer music from my cell phone to the speakers in my car. Today was Memorial Day, and Gary Smith Ford appeared to be very busy with customers; yet, Chris took the time to help me program my cell phone and showed me how to add an address to my navigation system. Chris Smith made me feel that I was the only customer who mattered during the time I spent with him helping me purchase the car of my dreams. I don't know how he can do that and still make money, but I highly recommend Chris Smith at Gary Smith Ford if you are looking to purchase an new or pre-owned car. Although Chris knew he wouldn't make a huge commission on me, he treated me like a VIP customer; and nothing else mattered than I purchased a car from Gary Smith Ford and left as a very happy customer. I am a very happy customer of Gary Smith Ford and highly recommend Chris Smith as your salesman. More

Excellent Experience Jeremy Bullock is an amazing salesman. He really worked hard to get me exactly what I wanted. I drove off the lot a very satisfied customer in my 20 Jeremy Bullock is an amazing salesman. He really worked hard to get me exactly what I wanted. I drove off the lot a very satisfied customer in my 2016 Ford Escape SE. Thank you Gary Smith Ford and Jeremy. More

Great experience We had a great experience buying our truck. Fred was an amazing, very helpful and knowledgeable. If I needed help with anything he took care of it. Hi We had a great experience buying our truck. Fred was an amazing, very helpful and knowledgeable. If I needed help with anything he took care of it. Highly recommend him! More

Service, Ford Programs Stay away from this dealer if you want the benefit of a Ford factory program as they do not participate. Example is the Ford advertised Works oil cha Stay away from this dealer if you want the benefit of a Ford factory program as they do not participate. Example is the Ford advertised Works oil change. The do not honor it and Ford will not send the advertised rebate. They are a non participating dealer. Also poor service attitude. They do not answer their phones. They eat lunch at their desks while they talk with you. Rude place, poor everything. Only dealer for miles as they own other dealerships. Terrible place to do business. Home of expensive oil change, like $70. If you are from out of town, like a snowbird, the service is even worse. The new cars have secondary price stickers for unnecessary items like pinstripes that make their cars sell for over Ford sticker price. More