Future Kia of Clovis

Restoring my faith in car dealers! My retired in-laws were T-boned by an uninsured driver in Paseo Robles, and I live way down in S OC. They had planned on driving their current, s My retired in-laws were T-boned by an uninsured driver in Paseo Robles, and I live way down in S OC. They had planned on driving their current, spotless 2016 Kia Sorrento forever ~ and it looked the part. They didn't have "extra" funds, but I was determined to get them a new Kia ('23 or newer), which they loved. Let me tell you, there are some dealers that give the industry a black eye ~ I'm talking about you, Kia of Palmdale who trumpets "no dealer mark up" but requires you to purchase $3,500 in "manditory upgrades" like TWO different exterior paint protection packages, and $450 to etch your VIN on a catalytic converter (done free at AAA!). I was also challenged with finding a Unicorn. It had to be a hybrid (not too bad), but also had to have the grey / not black interior AND be a non-dark exterior (Yeah, I'm down down to a handfull). Oh! And I had to do all of this by phone and email. And they needed it now, as they had no vehicle. I reached out on Future Kia's website after finding one that met their specific requirements. Most of the time, website responses would be delayed, automated and slow. Not them! Future Kia of Clovis responded like a well oiled machine, while every person (and we spoke with EVERYONE through the process - from the GM down!) was honest, knowedgeable, didn't pull any punches, and willing to REALLY work with us on a challenging situation. The proof is in their performance. Not only did we get a 2024 (and a price far cheaper than Kia of Palmdale's '23 ~ with more equipment on it!) But because my 80 year old in-laws were recovering from the accident (and PTSD it seems), Michael, the GM arranged to have a team of drivers deliver the Sorrento all the way out to Paseo Robles, walk them through all the intricacies of the car (pairing of the phones, the infamous "getting the garage door opener" to respond) the very next day! And we got the deal done VERY fast without setting a foot in their door (which was 2+ hours away!). So to Michael, Juan, Derek and the entire team ~ THANK YOU for making a horrible situation so much better! I can't recommend Future Kia of Clovis strongly enough! More

Worst car buying experience ever! !! Got a call from CURT telling me about they're first time buyers program stating that I would be approved and they would put me in a reliable car f !! Got a call from CURT telling me about they're first time buyers program stating that I would be approved and they would put me in a reliable car for 8 to 9 months all I had to do was make every payment on time, then I could pick one of they're more luxury vehicles. so l booked a appointment and came in, he gave me about 5 vehicles to choose from. I picked one didn't really care for any of the options but l picked what I thought may be the best option out of the 5 he came back with a monthly note plan and said my payment would be 750$ a month for a Kia soul 2022 and told me that after the 8 months my payment would go down and again I would be in a car that I actually wanted . so with the fact that it would only be 8 months I went ahead and did it WORST MISTAKE EVER.! Once he took my money I didn't matter anymore and their word meant nothing!!!! they constantly gave me the run around especially after the 8 months. I made every payment on time actually early every single month not one late payment and they did not hold they're end of the bargain. the only reason I got the car was because of this supposedly first time buyers program if it wasn't for CURT lying to me about that program I would have never bought a car from them. So now what I was stuck with a car I never wanted from the beginning and a 750$ car payment. I had to do a voluntary repossession because I definitely was not going to keep paying 750 dollars a month for 76 months for a car that's only worth at the most 20,000 that I never wanted in the first place you do the math.... So now Instead of having no credit I have the worst credit because of this stupid car lot annnnd I have to buy another car THANKS ALOT CURT COWLING AND THANKS ALOT FURTURE FORD KIA YOU GUYS DID A GREAT JOB F**king OVER YOUR CUSTOMERS More

I bought my KIA 3 years ago. I called on December 12 because I had three warning lights and wanted to take it in. They told me the soonest they could see me for a diagnostic was I called on December 12 because I had three warning lights and wanted to take it in. They told me the soonest they could see me for a diagnostic was March 11. Or I could drop of the car and it would still take weeks to see it. I will not be buying a car from them with service like this. More

I had my 2022 Telluride’s 16,000 mile check up. The price they gave me was $700.00!!!! Thinking that was REALLY expensive, I questioned why it was so expensive. I was told everything included was The price they gave me was $700.00!!!! Thinking that was REALLY expensive, I questioned why it was so expensive. I was told everything included was required. Turns out that may not have been truthful. They had me pay for an air/fuel induction cleaning. When I questioned the need for this I was told if I did the basic package, my vehicle may have engine problems at 90,000 miles. I blindly trusted the service person and authorized the service. I did additional research when I got home and discovered this service may be required at about 60k miles IF your vehicle is sluggish. That unnecessary service cost me almost $450.00. I spoke to Robert three times. More

(UPDATED)Took my car in for recall work. They added an oil change without asking. When I picked up the car I disputed the oil change and the made it complimentary. Four hours later they c They added an oil change without asking. When I picked up the car I disputed the oil change and the made it complimentary. Four hours later they called and told me to pay $50 for the oil change or I would not be allowed back! I returned and spoke with the service manager Harry and told him how disrespectful the call was. He would not take responsibility and shifted blame to his associate for conveying the message incorrectly. I gave him $100 for the oil change and told him that was the last business they were getting from me and my three Kia vehicles. If you have to do business with them then assume they will sneak things in and expect you to pay for their mistakes while not taking any responsibility themselves! Several days after posting my review I received a call from a manager at Future Ford/Kia's Service Dept asking for my version of events. About a week later I received a check for the money I paid for the oil change. More

Dealer sold me a Ford maintenance plan for my Kia Niro. The Ford plan doesn’t cover all the maintenance my Kia requires. I love my Niro, but you do need to ask a lot of questions!! The Ford plan doesn’t cover all the maintenance my Kia requires. I love my Niro, but you do need to ask a lot of questions!! More

Thank you Steven and all sales managers for the best service best price best of knowing what is going on!! They even threw in a couple free oil changes! Nah only kidding! service best price best of knowing what is going on!! They even threw in a couple free oil changes! Nah only kidding! More

This place was awesome the salesman Robert was a joy to work with. He took the time that was needed to make the process both educational and fun as he worked hard to make sure my needs were met. The pl work with. He took the time that was needed to make the process both educational and fun as he worked hard to make sure my needs were met. The place was very clean and was also covid 19 aware. They were constantly doing some from of sanitizing from pens to doors and of course the restrooms, The management team of Mike and Gary were really great as well. The entire staff did their best to make sure that I was taken care of. The whole team made this transaction a lot of fun. More

We will not being going to Future Kia of Clovis We bought a vehicle from Future Kia of Clovis almost 2 months ago and I was honestly relieved at how easy the process was, how informative they were a We bought a vehicle from Future Kia of Clovis almost 2 months ago and I was honestly relieved at how easy the process was, how informative they were about everything regarding the vehicle and it’s features and we were able to drive off the lot happy. Well 2 months later we are still dealing with all of the negative things that have happened in such a short time. First, our trade in not being paid off (it’s now 2 months late and has negatively impacted our credit) our contract with Kia had to be REDONE THREE TIMES. Apparently the process has been so screwed we have 1 payment past due for October 26th. They’re going off a contract that states our payment is due Oct 26th (which should have been VOIDED because our new contract states our payment is due in November) so we don’t know which contract is the one we’re going off of. This is not okay, they should have been more upfront about the process and letting us know that their obligation to pay the trade in was extended 21 days every single time the contract was renewed. Now we’re dealing with a trade in that still isn’t paid, a $579 insurance fee that was added to the trade in (because we canceled the insurance on a vehicle we no longer owned) late fees on that vehicle, credit score major negative impact due to being past due and They can’t get their contracts straight. We will not being going to Future Kia of Clovis OR Kia in general and you bet your xxx we will NOT be recommending them to anyone we know! Kia corporate has the worst customer service I have ever experienced. More

Took car in for recall work. Terrible! They broke my dash board panel & damaged the dash replacing an a/c vent knob and refuse to take responsibility. They took a bogus pic of bre Terrible! They broke my dash board panel & damaged the dash replacing an a/c vent knob and refuse to take responsibility. They took a bogus pic of break and tried to claim it was already damaged?! I have pics of my car b4 & after. Going to take them to small claims court as they refuse to acknowledge their mistake and wont fix damage they did. Also panel is not installed properly...its in crooked and theres black foam sticking out under it. Just awful! More