3 Kia Dealers near 93612near 93612

The service is excellent from start to finish. - cassandrajeanmerk

The service is excellent from start to finish. We are always satisfied with the way we are treated and how well they communicate with us regarding our service. We appreciate that there is always an appointment available no matter was kind of service we need.

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Poor Communication and Lack of Accountability Rating: 0 - Neo5050

Poor Communication and Lack of Accountability Rating: 0 / 5 I am beyond frustrated with the service department at Future Kia of Clovis. While I understand that complex repairs—especially EV battery replacements—take time and internal approvals, the complete lack of communication and professional follow-through is unacceptable. We dropped our EV off on Monday, March 23rd, for a diagnosis. We were promised an update by Tuesday; we didn't hear anything until Wednesday. Once the diagnosis confirmed a full battery replacement was needed, the lack of transparency became a recurring theme: Wednesday: The agent stated he needed manager approval within two hours. No call back. Thursday: I had to initiate the call. I was told they now needed "Kia Engineer approval" and would have an answer by Friday. No call back. Saturday: I called again. My agent was off, and the coworker I spoke with couldn't help because no notes had been updated in the system. No one knew the status of my vehicle. Monday: I called again. The agent promised an update by 1:00 PM. Once again, no call back. The core issue here is a total failure in customer service. I shouldn’t have to chase down an advisor for updates on a major repair. Even if the agent is waiting on third parties or engineers, a professional provides status updates. Being left in the dark for a week is not how you treat customers who have entrusted you with a high-value vehicle

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