Poor Communication and Lack of Accountability Rating: 0 / 5 I am beyond frustrated with the service department at Future Kia of Clovis. While I understand that complex repairs—especially EV battery replacements—take time and internal approvals, the complete lack of communication and professional follow-through is unacceptable. We dropped our EV off on Monday, March 23rd, for a diagnosis. We were promised an update by Tuesday; we didn't hear anything until Wednesday. Once the diagnosis confirmed a full battery replacement was needed, the lack of transparency became a recurring theme: Wednesday: The agent stated he needed manager approval within two hours. No call back. Thursday: I had to initiate the call. I was told they now needed "Kia Engineer approval" and would have an answer by Friday. No call back. Saturday: I called again. My agent was off, and the coworker I spoke with couldn't help because no notes had been updated in the system. No one knew the status of my vehicle. Monday: I called again. The agent promised an update by 1:00 PM. Once again, no call back. The core issue here is a total failure in customer service. I shouldn’t have to chase down an advisor for updates on a major repair. Even if the agent is waiting on third parties or engineers, a professional provides status updates. Being left in the dark for a week is not how you treat customers who have entrusted you with a high-value vehicle

Restoring my faith in car dealers! My retired in-laws were T-boned by an uninsured driver in Paseo Robles, and I live way down in S OC. They had planned on driving their current, spotless 2016 Kia Sorrento forever ~ and it looked the part. They didn't have "extra" funds, but I was determined to get them a new Kia ('23 or newer), which they loved. Let me tell you, there are some dealers that give the industry a black eye ~ I'm talking about you, Kia of Palmdale who trumpets "no dealer mark up" but requires you to purchase $3,500 in "manditory upgrades" like TWO different exterior paint protection packages, and $450 to etch your VIN on a catalytic converter (done free at AAA!). I was also challenged with finding a Unicorn. It had to be a hybrid (not too bad), but also had to have the grey / not black interior AND be a non-dark exterior (Yeah, I'm down down to a handfull). Oh! And I had to do all of this by phone and email. And they needed it now, as they had no vehicle. I reached out on Future Kia's website after finding one that met their specific requirements. Most of the time, website responses would be delayed, automated and slow. Not them! Future Kia of Clovis responded like a well oiled machine, while every person (and we spoke with EVERYONE through the process - from the GM down!) was honest, knowedgeable, didn't pull any punches, and willing to REALLY work with us on a challenging situation. The proof is in their performance. Not only did we get a 2024 (and a price far cheaper than Kia of Palmdale's '23 ~ with more equipment on it!) But because my 80 year old in-laws were recovering from the accident (and PTSD it seems), Michael, the GM arranged to have a team of drivers deliver the Sorrento all the way out to Paseo Robles, walk them through all the intricacies of the car (pairing of the phones, the infamous "getting the garage door opener" to respond) the very next day! And we got the deal done VERY fast without setting a foot in their door (which was 2+ hours away!). So to Michael, Juan, Derek and the entire team ~ THANK YOU for making a horrible situation so much better! I can't recommend Future Kia of Clovis strongly enough!

Worst car buying experience ever!!! Got a call from CURT telling me about they're first time buyers program stating that I would be approved and they would put me in a reliable car for 8 to 9 months all I had to do was make every payment on time, then I could pick one of they're more luxury vehicles. so l booked a appointment and came in, he gave me about 5 vehicles to choose from. I picked one didn't really care for any of the options but l picked what I thought may be the best option out of the 5 he came back with a monthly note plan and said my payment would be 750$ a month for a Kia soul 2022 and told me that after the 8 months my payment would go down and again I would be in a car that I actually wanted . so with the fact that it would only be 8 months I went ahead and did it WORST MISTAKE EVER.! Once he took my money I didn't matter anymore and their word meant nothing!!!! they constantly gave me the run around especially after the 8 months. I made every payment on time actually early every single month not one late payment and they did not hold they're end of the bargain. the only reason I got the car was because of this supposedly first time buyers program if it wasn't for CURT lying to me about that program I would have never bought a car from them. So now what I was stuck with a car I never wanted from the beginning and a 750$ car payment. I had to do a voluntary repossession because I definitely was not going to keep paying 750 dollars a month for 76 months for a car that's only worth at the most 20,000 that I never wanted in the first place you do the math.... So now Instead of having no credit I have the worst credit because of this stupid car lot annnnd I have to buy another car THANKS ALOT CURT COWLING AND THANKS ALOT FURTURE FORD KIA YOU GUYS DID A GREAT JOB F**king OVER YOUR CUSTOMERS

I bought my KIA 3 years ago. I called on December 12 because I had three warning lights and wanted to take it in. They told me the soonest they could see me for a diagnostic was March 11. Or I could drop of the car and it would still take weeks to see it. I will not be buying a car from them with service like this.

I had my 2022 Telluride’s 16,000 mile check up. The price they gave me was $700.00!!!! Thinking that was REALLY expensive, I questioned why it was so expensive. I was told everything included was required. Turns out that may not have been truthful. They had me pay for an air/fuel induction cleaning. When I questioned the need for this I was told if I did the basic package, my vehicle may have engine problems at 90,000 miles. I blindly trusted the service person and authorized the service. I did additional research when I got home and discovered this service may be required at about 60k miles IF your vehicle is sluggish. That unnecessary service cost me almost $450.00. I spoke to Robert three times.

(UPDATED)Took my car in for recall work. They added an oil change without asking. When I picked up the car I disputed the oil change and the made it complimentary. Four hours later they called and told me to pay $50 for the oil change or I would not be allowed back! I returned and spoke with the service manager Harry and told him how disrespectful the call was. He would not take responsibility and shifted blame to his associate for conveying the message incorrectly. I gave him $100 for the oil change and told him that was the last business they were getting from me and my three Kia vehicles. If you have to do business with them then assume they will sneak things in and expect you to pay for their mistakes while not taking any responsibility themselves! Several days after posting my review I received a call from a manager at Future Ford/Kia's Service Dept asking for my version of events. About a week later I received a check for the money I paid for the oil change.