Future Chrysler Dodge Jeep Ram of Concord

Oil Change I was very satisfied with the customer service demonstrated by Stephanie Cooper who helped set me up with a Mopar service agreement that included thre I was very satisfied with the customer service demonstrated by Stephanie Cooper who helped set me up with a Mopar service agreement that included three oil changes, tire rotations and multi-point inspections for $99.95. My FIAT 500 was serviced promptly and the waiting area was nice with a freshly ground coffee maker. More

Service Fair & Complete My Wife has a Town & Country that has operated flawlessly. The Service Department has done all the service on the Car as/per manufacture's specificat My Wife has a Town & Country that has operated flawlessly. The Service Department has done all the service on the Car as/per manufacture's specifications without problems. Price has been fair. We have no complaints, we have been treated fairly. Shawn has been the Service Contact for the work. Their Ride-Service has been excellent with a friendly Driver. Thank You, Nim More

DO NOT TRUST THEM . In particular the Manager JAI LEE and the Finance person MOHAMMED ZAHER. We purchased a new Jeep Grand Cherokee from Lithia on August 11, 2018. Afte . In particular the Manager JAI LEE and the Finance person MOHAMMED ZAHER. We purchased a new Jeep Grand Cherokee from Lithia on August 11, 2018. After being pressured by the sales manager we agreed to purchase a full service package, which he described as covering all required maintenance for 5 years. We did not receive a copy of the plan as they said "it would be mailed to us shortly." More than 2 months later (October 31, 2018) we received a copy of the plan, which was not a maintenance plan at all, but merely provided for inspections that would cost money to actually provide the maintenance. The plan also allowed for cancellation within 60 days. We phoned the provider of this plan to cancel and to ask why we only received it MORE than 2 months later. They said they had only received the plan order a week earlier (October 19, 2018, also more than 60 days after purchase) and then sent it to us. They also said we had to work with the dealer to process the refund. We have now visited the dealer (on 11/1/18), left multiple voicemails and sent multiple emails including the cancellation request over the last 3 weeks and there has been no response whatsoever. Now both Jai and Mohammed will not return voicemails or emails and we have filed complaints with BBB and the Attorney General. More

A dog n pony circus show. This hole deal has been an absolute nightmare ,I bought a used p/u from this place a year and a half ago with a 100,000 mile warranty approx 35000 mi This hole deal has been an absolute nightmare ,I bought a used p/u from this place a year and a half ago with a 100,000 mile warranty approx 35000 miles into my warranty my power starring goes out and the ring n pinion gears need replaced (w.t.f) after going back n forth that agreed that it's warranty covers now that want a$ 200. Deductible and that only want to pay for 5 days of car rental and ihave had rental for a month now wat a joke and o have had to call this shawn guy every time he has never called me ,not one time, no communication at all,you should avoid this place period. More

HORRIBLE SO i originally bought this car from another lithia dealership. it is a used car, and about two weeks into owning it i noticed some noises that were n SO i originally bought this car from another lithia dealership. it is a used car, and about two weeks into owning it i noticed some noises that were not normal. No problem i thought because they gave me a 60 day bumper to bumper warranty that covered everything as long as it wasnt due to negligent use. I called lithia and brought it to the nearest lithia dealer ship, which happened to be this one. So i brought my car in and they said ok we are going to take your car to the chevy dealership so they can diagnose it. they said once they diagnose it then lithia warranty services will decide whether or not we will cover it. this is where i knew i was going to have problems. they also said that if they did not cover it i would be on the hook for the diagnosis costs. Whats the point of a full bumper to bumper if youre going to cheat me out of it. Chevy got a hold of me and said they had found two problems, one with the drive shaft and one with a pulley. They then said it was just waiting on lithia to give the go ahead for the fixes. Lithia said they would cover the pulley but would not cover the OE replacement driveshaft and would be looking for a used one. per my warranty they can do this but they way they were handling it i felt like they were trying to find the cheapest driveshaft possible. After numerous attempts to talk to someone about the used part they had i still have yet to get ahold of anyone to give me any information on the part. At this point my car has been out of my hands for 2 weeks just sitting at chevy. Let me also point out that communication between myself and lithia has been nothing but awful. From the get go i asked them to call me when they were taking it to chevy and i never received a call. Another week passes by and not Lithia but CHEVY tells me that the parts are going to be coming in. Why is chevy telling me this. Also whenever i talked to lithia it was me calling them, never the other way around. At this point writing this review its been about 3 weeks of my car basically sitting around doing nothing while lithia trys to get their way around fixing my car as cheaply as possible. Their lithia extended warranty program is a JOKE and has been nothing but a hassle dealing with them. I will never deal with lithia ever again and cant wait to get my car back so i can never deal with them again. As far as getting my car back i can only assume that for some reason ill be left to deal with one last problem like the amount of miles that were put on my car while not in my possession. Terrible customer service, terrible warranty program. Do not go here for anything! More