Future Chrysler Dodge Jeep Ram of Concord

Good service I brought my car in for a tire rotation and new windshield wipers. It took about an hour and a half, to tell me the type of tires that I have cannot I brought my car in for a tire rotation and new windshield wipers. It took about an hour and a half, to tell me the type of tires that I have cannot be rotated, so they gave me the wipers for free because I waited so long. I was happy with that. More

Another exceptional experience with this dealerhip. Four na Have been dealing wiith this dealership for more years than either one of wish to count. Have purchased four minivans from this dealership over the ye Have been dealing wiith this dealership for more years than either one of wish to count. Have purchased four minivans from this dealership over the years and sales and service experienfes have been exceptional. More

Great guys! These guys were great to deal with. Super low pressure ( but yes, some pressure as they are in Sales!) and patient with my hesitancy ( I haven't purch These guys were great to deal with. Super low pressure ( but yes, some pressure as they are in Sales!) and patient with my hesitancy ( I haven't purchase a car in over 15 years!). I did buy the vehicle & any concerns I had would be about the vehicle, not the Dealership. I am very happy with the purchase! More

Screwed over and ignored The finance department completely screwed up the paperwork, submitted the wrong warranty info, didn’t turn in the bill of sale. My daughters car has b The finance department completely screwed up the paperwork, submitted the wrong warranty info, didn’t turn in the bill of sale. My daughters car has been untouched in the service dept for 10 days now, unable to be fixed because of Lithia. No one returns my calls, or has behaved in any way acceptable, absolutely NO CUSTOMER SERVICE WHATSOEVER!! Don’t even stop on your search for a vehicle, you’ll have nothing but regret if you do. More

Trouble for sure Well it’s my turn I supposed to write my bad experience I brought my car in running decent I brought it home running worse than it ever has they told Well it’s my turn I supposed to write my bad experience I brought my car in running decent I brought it home running worse than it ever has they told me the cylinder was blown. I bought this car in 2015 brand new. Under 100,000 miles this Dodge Challenger had two fuel injectors go out and now it’s a burned up cylinder head the third time. The service team there won’t even return phone calls. It ran fine when I brought it in. It had a miss as it idled. They gave it back to me after paying 180 for a diagnostic and it barley made it home. I drive it 5000 miles with the bad idle now since they looked at it I can’t get 5 miles. The service manager Dave when he got back to me finally said they switched some things around. Wow It was only supposed to be a diagnostic I thought and was told? So I asked him to put it back the way it was and I can’t even get him to call me back. Funny thing I’d read there mission statement about there service it’s actuaully not truthful. Glad I don’t run my business like this disingenuous . Now a day actions speak louder than words. My car sits in my driveway now. Please at least take down your mission statement to try and make people believe otherwise. It’s the right action to take. More

Very helpful! Our salesman, Yogi, was really great. Very attentive, listened to what we wanted and helped us find the perfect car! The used car sales manager was Our salesman, Yogi, was really great. Very attentive, listened to what we wanted and helped us find the perfect car! The used car sales manager was also extremely helpful. Worked with us creating the perfect payment plan. Both men checked with us several times during the process to make sure we’re comfortable and getting what we needed out of the deal. Thank you!! More