Future Chrysler Dodge Jeep Ram of Concord

HORRIBLE SO i originally bought this car from another lithia dealership. it is a used car, and about two weeks into owning it i noticed some noises that were n SO i originally bought this car from another lithia dealership. it is a used car, and about two weeks into owning it i noticed some noises that were not normal. No problem i thought because they gave me a 60 day bumper to bumper warranty that covered everything as long as it wasnt due to negligent use. I called lithia and brought it to the nearest lithia dealer ship, which happened to be this one. So i brought my car in and they said ok we are going to take your car to the chevy dealership so they can diagnose it. they said once they diagnose it then lithia warranty services will decide whether or not we will cover it. this is where i knew i was going to have problems. they also said that if they did not cover it i would be on the hook for the diagnosis costs. Whats the point of a full bumper to bumper if youre going to cheat me out of it. Chevy got a hold of me and said they had found two problems, one with the drive shaft and one with a pulley. They then said it was just waiting on lithia to give the go ahead for the fixes. Lithia said they would cover the pulley but would not cover the OE replacement driveshaft and would be looking for a used one. per my warranty they can do this but they way they were handling it i felt like they were trying to find the cheapest driveshaft possible. After numerous attempts to talk to someone about the used part they had i still have yet to get ahold of anyone to give me any information on the part. At this point my car has been out of my hands for 2 weeks just sitting at chevy. Let me also point out that communication between myself and lithia has been nothing but awful. From the get go i asked them to call me when they were taking it to chevy and i never received a call. Another week passes by and not Lithia but CHEVY tells me that the parts are going to be coming in. Why is chevy telling me this. Also whenever i talked to lithia it was me calling them, never the other way around. At this point writing this review its been about 3 weeks of my car basically sitting around doing nothing while lithia trys to get their way around fixing my car as cheaply as possible. Their lithia extended warranty program is a JOKE and has been nothing but a hassle dealing with them. I will never deal with lithia ever again and cant wait to get my car back so i can never deal with them again. As far as getting my car back i can only assume that for some reason ill be left to deal with one last problem like the amount of miles that were put on my car while not in my possession. Terrible customer service, terrible warranty program. Do not go here for anything! More

Terrible I purchased a vehicle from them in January 2018 I bought the vehicle at night. I called the next day about my scratch that i didn't see due to bring a I purchased a vehicle from them in January 2018 I bought the vehicle at night. I called the next day about my scratch that i didn't see due to bring at night. I drove the car back down there the next day Saturday dealership stated that they will fix the scratch. waited for days and days. continued to go down there. waited days and days dealership said that they will call me back. Not once have they called me. They told me today that its a used car and that they are not going too anything about it. I kept my phone records and witness that went with me during my visits. Small Claims court it is Sad after 20 years of buying cars from this dealership never again will me or my family return Will take your money but sell xxxxty cars ALL employees there STATED THAT VEHICLE NEEDS TO BE REPAINTED TO BE REPAIRED CORRECTLY. HAD TO REPORT TO BBB More

Con artists. I bought a $40K used pick from these scoundrels, and they ripped me on on the MOPAR Vehicle protection plan. I tried to cancel it, and they wouldn't I bought a $40K used pick from these scoundrels, and they ripped me on on the MOPAR Vehicle protection plan. I tried to cancel it, and they wouldn't return my calls. I wouldn't recommend them to somebody I didn't like. More

More Cars to Choose From! We went to the Roseville Auto Mall thinking that they would have a big selection on the Fiats, they only had one color & style. Not very happy! Next We went to the Roseville Auto Mall thinking that they would have a big selection on the Fiats, they only had one color & style. Not very happy! Next day we went on the Web Lithia Chrysler Dodge Jeep Ram of Concord and saw that it had more Fiats on the lot to look at. We meet Sidney and he was very helpful & went over the cars details with my daughter who was very happy! She saw the color she wanted. Sidney was the best salesman that we had encounter with. We would recommend him to our friends and family. Thank You again Sidney for a wonderful experience! More

Thankful Thanks for making this a fun easy experience Will recommend to friends and family looking to buy in the near future. Thank you for your help Thanks for making this a fun easy experience Will recommend to friends and family looking to buy in the near future. Thank you for your help More

Fast and easy I was amazed, I called in not really sure what I was looking for. It was early in the AM and the sales manager picked up the phone. 20 minutes later w I was amazed, I called in not really sure what I was looking for. It was early in the AM and the sales manager picked up the phone. 20 minutes later with the managers help I narrowed down what I was looking for to two jeeps. Both were waiting for me when I arrived. Alfonso greeted me personally and Chris showed me around the cars. I left 2 hours later with my new jeep. Shout out to the finance guy Kevin for explaining how my loan actually worked. SO PATIENT with all my little questions. More

Sam Is The BEST We had Sam as our sales agent....100% by far the best person we've bought a car from! Would recommend him to anyone....Non pushy, listened to what we We had Sam as our sales agent....100% by far the best person we've bought a car from! Would recommend him to anyone....Non pushy, listened to what we wanted, didn't try and upsell us...and best of all were in and out in 2 hours... Thank you Sam From the Harris Family! More

Good People Friendly Service Will was great to deal with, friendly and upfront. Sydney & Lauren were also nice, not to leave anyone out. helped out to make sure the vehicle we pur Will was great to deal with, friendly and upfront. Sydney & Lauren were also nice, not to leave anyone out. helped out to make sure the vehicle we purchased was something we had in mind and not trying to push something different like others do. Thanks, Jeremey More

Hassle free The experience my wife and I had was great for us. We are not ones to haggle about prices, it not something we like to do. We feel that the dealership The experience my wife and I had was great for us. We are not ones to haggle about prices, it not something we like to do. We feel that the dealership was hassle free, no pressure and a fair price. This starts with the sale person to the manager all the way to the account manager. They all did their part to make us feel comfortable. More

Excellent Sales Team The sales team was great, I'm glad I was able to make a deal with them, Lithia is a excellent dealership I will definitely recommend someone else. The sales team was great, I'm glad I was able to make a deal with them, Lithia is a excellent dealership I will definitely recommend someone else. More