Fullerton Ford

Multiple Service Appointments Lost Our company has a 1994 Econoline that hasa recall on the cruise control. The first time I called the dealership to ask what to expect (how long it sho Our company has a 1994 Econoline that hasa recall on the cruise control. The first time I called the dealership to ask what to expect (how long it should take, what it would cost, etc) I spoke with a gentleman in the service department. He was very helpful, explained that I should take a look and make sure the vehicle had cruise control and that it would take 45 min - an hour to fix and that I could make an appointment online. I went online to make the appointment. A 1994 Econoline is not an option, which didn't entirely surprise me. So I called the dealership back to schedule the appointment. I spoke with a young girl who said "We don't take appointments over the phone, you need to go online." I explained to her that I can't chose this vehicle online. She started to take my information but stopped when her "other line started to ring". She said she had enough information and someone would call me back to confirm the appointment. No call came. I called the service back the following morning to confirm the appointment and was told there was no appointment scheduled, nor had my information been updated in the system. So again, I gave them this information. My employee arrived for the appointment this morning only to be told that there is no appointment scheduled. I called the service department, expressed my frustration, and was told he would have to wait. My employee called back again and said that after speaking on the phone to me and the services department told him that there were no additional appointments available that day. When I asked to speak with someone in the service department, I was told " I don't know who told you 45 minutes, or tried to schedule this appointment but this is a halfday job and I can't fit him in today". The treatment we have received is unacceptable. There is no reason that scheduling an appointment for a recall should be this difficult. Absolutely unacceptable. More

very friendly people. Charles was very professional and friendly. awesome personality. He was patient and showed us many vehicles before we made our choice. Will recommen Charles was very professional and friendly. awesome personality. He was patient and showed us many vehicles before we made our choice. Will recommend him to all my friends. Very happy with our Charger. More

Great Dealer I was helped by Mike Petrillo with my purchase of my first car. Before I came here, I was quit worried since I heard some unpleasant rumors about buyi I was helped by Mike Petrillo with my purchase of my first car. Before I came here, I was quit worried since I heard some unpleasant rumors about buying a car from a dealer. Fortunately, it didn't happen to me. Mike is very helpful and patient, thus the whole experience was quite satisfying. Finally, I got my used Chrysler 200 with an unbeatable price and excellent services as well. If you wanna get your self a new car, I strongly recommend this dealer. More

Great experience Very happy, professional sales person ( Mike Petrillo) who was not pushy or rude. Once the deal was completed when I picked up the car Mike showed me Very happy, professional sales person ( Mike Petrillo) who was not pushy or rude. Once the deal was completed when I picked up the car Mike showed me everything in the car and how to work it. He took his time and answered all my questions. Very satisfied customer. More

KUDOS! CHRIS JONES!! Chris is a very pleasant yet professional young man that had a vast knowledge and a mature readiness to accomodate my every inquiry. I have not exper Chris is a very pleasant yet professional young man that had a vast knowledge and a mature readiness to accomodate my every inquiry. I have not experienced such a good "research & test drive)" visit at any dealership. He is intelligent, easy going yet very attentive. He truly listened and responded with the best possible answers imaginable -I left with no questions. There was no uncomfortable pressure nor irritable attitudes that I have experienced. Now I will definitely return, when ready to buy and will absolutely will do so through Chris. I look forward to doing business--- and creating a long time relationship for my car interests. Thank you Chris for a fantastic visit! phyllis ann collins Gladstone n.j. More

Fullerton Ford experience I would recommend this dealer in a hear beat! It is efficient, fast and friendly. Our salesman Nick was very professional, knowlegable and friendly. H I would recommend this dealer in a hear beat! It is efficient, fast and friendly. Our salesman Nick was very professional, knowlegable and friendly. He def knows his product! He and our finance guy Robert gave us grrat options for financing. More

A Great Experience at Fullerton I had a tricky situation where I might not have been able to leave with the car the day I went to pick it up, but Nick did everything he could to ensu I had a tricky situation where I might not have been able to leave with the car the day I went to pick it up, but Nick did everything he could to ensure I left the dealership with my car within the hour. Nick was very professional and made my first car buying experience a pleasant one. I would visit Fullerton again for my car shopping needs. More

Excellent dealership I was greeted the moment I walked in. Nick Lutz was the best, he explained everything along with Susan Havrilla. There was clear cut straightforward p I was greeted the moment I walked in. Nick Lutz was the best, he explained everything along with Susan Havrilla. There was clear cut straightforward pricing. Plates were put on the car as they have DMV in house. Craig did the finance part...I did the lease of the new car and no pressure was added for the usually useless add on warranties. I was in and out fairly quickly with a great vehicle. Joe Orlando was warm and straightforward. This was hands down the best no hassle quick experience I've had in a dealership. Lease or buy here! More

Customer relations non-existent There was a day when customer satisfaction was a consideration. Not so at Fullerton. This review is not about the financial aspects of dealing with th There was a day when customer satisfaction was a consideration. Not so at Fullerton. This review is not about the financial aspects of dealing with the Fullerton sales team. It is to express my disappointment in the complete lack of acknowledgment and concern towards a customer who has been wronged. As a part of my sales transaction, I had my vehicle appraised for trade-in value. Not unexpectedly, I received a low-ball offer. This in itself did not bother me much- it was the explanation of why the offer was low. I was told that my car needed two new tires, when all four had been replaced within the past month. I expressed my disbelief and frustration, and even produced the receipts for the new tires. I fully expected that the sales manager would step in at this point- if not to correct the apparent oversight by his appraiser, then to at least acknowledge my frustration and make some effort to restore my confidence in Fullerton. He did neither. Not one representative at Fullerton seemed to care that a customer was dissatisfied. I am a well-educated, level-headed man. I did not create a scene (although many would feel I had every right), but instead tried to give Fullerton every opportunity to show some concern and consideration for an unhappy client. Unfortunately, I left Fullerton knowing that I simply did not matter to them. I am astonished that a sales team operates in this way. A sale was lost because of a complete lack of communication. More

Great experience Dealt with Mike Petrillo buying a used wrangler. Hailey and Joe were great too, overall a great experience. He worked with me with my price range, and Dealt with Mike Petrillo buying a used wrangler. Hailey and Joe were great too, overall a great experience. He worked with me with my price range, and got a great deal. Definitely coming back for my next buy! More