Fullerton Ford

Great experience Very happy, professional sales person ( Mike Petrillo) who was not pushy or rude. Once the deal was completed when I picked up the car Mike showed me Very happy, professional sales person ( Mike Petrillo) who was not pushy or rude. Once the deal was completed when I picked up the car Mike showed me everything in the car and how to work it. He took his time and answered all my questions. Very satisfied customer. More

KUDOS! CHRIS JONES!! Chris is a very pleasant yet professional young man that had a vast knowledge and a mature readiness to accomodate my every inquiry. I have not exper Chris is a very pleasant yet professional young man that had a vast knowledge and a mature readiness to accomodate my every inquiry. I have not experienced such a good "research & test drive)" visit at any dealership. He is intelligent, easy going yet very attentive. He truly listened and responded with the best possible answers imaginable -I left with no questions. There was no uncomfortable pressure nor irritable attitudes that I have experienced. Now I will definitely return, when ready to buy and will absolutely will do so through Chris. I look forward to doing business--- and creating a long time relationship for my car interests. Thank you Chris for a fantastic visit! phyllis ann collins Gladstone n.j. More

Fullerton Ford experience I would recommend this dealer in a hear beat! It is efficient, fast and friendly. Our salesman Nick was very professional, knowlegable and friendly. H I would recommend this dealer in a hear beat! It is efficient, fast and friendly. Our salesman Nick was very professional, knowlegable and friendly. He def knows his product! He and our finance guy Robert gave us grrat options for financing. More

A Great Experience at Fullerton I had a tricky situation where I might not have been able to leave with the car the day I went to pick it up, but Nick did everything he could to ensu I had a tricky situation where I might not have been able to leave with the car the day I went to pick it up, but Nick did everything he could to ensure I left the dealership with my car within the hour. Nick was very professional and made my first car buying experience a pleasant one. I would visit Fullerton again for my car shopping needs. More

Excellent dealership I was greeted the moment I walked in. Nick Lutz was the best, he explained everything along with Susan Havrilla. There was clear cut straightforward p I was greeted the moment I walked in. Nick Lutz was the best, he explained everything along with Susan Havrilla. There was clear cut straightforward pricing. Plates were put on the car as they have DMV in house. Craig did the finance part...I did the lease of the new car and no pressure was added for the usually useless add on warranties. I was in and out fairly quickly with a great vehicle. Joe Orlando was warm and straightforward. This was hands down the best no hassle quick experience I've had in a dealership. Lease or buy here! More

Customer relations non-existent There was a day when customer satisfaction was a consideration. Not so at Fullerton. This review is not about the financial aspects of dealing with th There was a day when customer satisfaction was a consideration. Not so at Fullerton. This review is not about the financial aspects of dealing with the Fullerton sales team. It is to express my disappointment in the complete lack of acknowledgment and concern towards a customer who has been wronged. As a part of my sales transaction, I had my vehicle appraised for trade-in value. Not unexpectedly, I received a low-ball offer. This in itself did not bother me much- it was the explanation of why the offer was low. I was told that my car needed two new tires, when all four had been replaced within the past month. I expressed my disbelief and frustration, and even produced the receipts for the new tires. I fully expected that the sales manager would step in at this point- if not to correct the apparent oversight by his appraiser, then to at least acknowledge my frustration and make some effort to restore my confidence in Fullerton. He did neither. Not one representative at Fullerton seemed to care that a customer was dissatisfied. I am a well-educated, level-headed man. I did not create a scene (although many would feel I had every right), but instead tried to give Fullerton every opportunity to show some concern and consideration for an unhappy client. Unfortunately, I left Fullerton knowing that I simply did not matter to them. I am astonished that a sales team operates in this way. A sale was lost because of a complete lack of communication. More

Great experience Dealt with Mike Petrillo buying a used wrangler. Hailey and Joe were great too, overall a great experience. He worked with me with my price range, and Dealt with Mike Petrillo buying a used wrangler. Hailey and Joe were great too, overall a great experience. He worked with me with my price range, and got a great deal. Definitely coming back for my next buy! More

Relatively painless experience I hate going car shopping. I feel like every time I walk into a dealership, I can just kiss away a half day of my life. Fullerton Ford made it relativ I hate going car shopping. I feel like every time I walk into a dealership, I can just kiss away a half day of my life. Fullerton Ford made it relatively painless, which I appreciate. They let me test drive my new C-Max energi within five minutes of my arrival. They have no sales pitch... they're just trying to help you find a new car. They found a cheaper model for me. And they made it easy for me to return my old Honda by calling to make sure they could accept my car (lease ended). They even picked me up at Honda to take me to Ford so I could drive away with my new car. Christian was a great salesperson to work with, and Adriana was nice too. So overall, I would give them an "excellent" rating. If i were to suggest anything to the dealership, it's this, which really, is the same message I have for all dealerships: by every 30 minutes you can reduce the time someone spends in your dealership, customer appreciation increases exponentially. You may be there working all day, but I don't need to be, so continue to work on getting people out the door faster, please! More

parts dept great parts dept very helpful they made sure the were getting me the right parts walked out to my cart look to see what Ibw needed great parts dept very helpful they made sure the were getting me the right parts walked out to my cart look to see what Ibw needed More