Fullerton Ford

Outstanding and I would do it all over again I purchased a car from James Sheeley. Not only was he polite but also very personable. He made my husband and my self feel very comfortable in our act I purchased a car from James Sheeley. Not only was he polite but also very personable. He made my husband and my self feel very comfortable in our actions of buying a new car. The amount of effort he put into making sure we received the deal we were hoping for was amazing. Highly Recommend !!!! More

total loss after an accident...Fullerton was there to help. After a horrible accident my car was doomed to be a total loss. Nick who helped me through the process was PERFECT! I hope he continues to show the ca After a horrible accident my car was doomed to be a total loss. Nick who helped me through the process was PERFECT! I hope he continues to show the care and generosity to others as he has to me, but with such an approachable personality I don't see how he couldn't continue to please others as he has done for me. I love my car and I couldn't be happier. Craig made my actual purchase and paper work go by fast! Everything went super fast and smoothly with both these young men! More

Horrific customer service by Dean Tuccillo (GM) I had an issue with my 2013 Ford Explorer on a Sunday (water started leaking in through the roof and flooding the interior of the car (it was raining I had an issue with my 2013 Ford Explorer on a Sunday (water started leaking in through the roof and flooding the interior of the car (it was raining quite heavily) and then freezing on the inside in streams and pools. I called and left a message for the service department to call me as soon as they opened Monday morning and then looked up who the GM is for Fullerton Ford and found Dean's name and contact details. I called to leave him a message and was surprised that he answered by saying Hello quietly twice (no name, title, etc.). I wasn't sure if I somehow had the wrong number so I asked if I was speaking with the GM of Fullerton Ford and he said, "Not today you aren't. It's Sunday and I'm about to eat lunch." I was extremely taken aback and explained my issue. He continued to yell at me, ask me what I wanted him to do about it and tell me that all cars have problems - even $150k Mercedes. I said that his attitude is unbelievable and that I'd expect him to be apologetic to which he sarcastically apologized and again said that things happen. If it's rained a number of times wince I bought the car, he'd like to look at it and see what I might have done to make this happen because cars don't just leak. I have under 25k miles, no accidents or issues, I've completed the recommended service and overall maintained the vehicle well. He then asked if I had a sun roof and I said that I do. He told me that my car's probably leaking due to the sunroof drains backing/clogging up. I've never had this issue with other vehicles, but I still don't think that it should happen or that he should yell at me. People don't call the GM of the dealership on Sunday afternoons unless there's an issue that they're upset about or feel is pressing. If you don't want to help or support those people, then don't forward your phone to your personal number and don't take their calls. Answering just to yell at them only makes the situation feel much worse! I will take my car for service tomorrow and hopefully get better service, but I do not anticipate that they can do anything to ever entice me to shop there again. I'll be looking for other Ford dealerships for service. My family's purchased 5 vehicles from Fullerton in the last couple of years, but I've already advised them strongly against it. No one should treat customers so poorly. More

Leased an escape Worked with us to get a car that worked for us. They tried to meet our needs and gave us a good deal. We walked away happy and would return in the fu Worked with us to get a car that worked for us. They tried to meet our needs and gave us a good deal. We walked away happy and would return in the future and recommend James Shelley. More

Best Car Buying Experience to Date James Sheely was extremely knowledgeable and very helpful. I was impressed with the transaction from my initial phone call to when I drove my new truc James Sheely was extremely knowledgeable and very helpful. I was impressed with the transaction from my initial phone call to when I drove my new truck home. The deal did not include the typical back and forth and I didn't have to deal with the smoke and mirrors that make me cringe when I think of past car buying experiences. I love my new F-150, and I feel that I was treated well the entire time I was there, and that we settled on a very fair price. Thank you James, Rob, Joe, and Fullerton! More