Fullerton Ford

I just wanted to say thank you to Nichole the service agent. she did a fantastic job with getting my truck repaired and back to me quickly Thanks again Rich agent. she did a fantastic job with getting my truck repaired and back to me quickly Thanks again Rich More

Their service department intake process lacks customer focus. It took over a month to get an appointment. Once there, it took over 40 minutes to just complete the vehicle intake process. I brought it in focus. It took over a month to get an appointment. Once there, it took over 40 minutes to just complete the vehicle intake process. I brought it in for a warranty issue. They had 3 service advisors and everyone waiting in line was assigned to the same service advisor who was VERY slow. The others just sat there staring at their computers while people were waiting in line. FIX YOUR PROCESS! The young lady who handled the shuttle service was pleasant. I asked for a shuttle. After a total of over an hour wait, the shuttle driver said it would be another 15 minutes. I took an Uber home. I called for a pickup to get the car when finished. The shuttle driver was nice and arrived quickly. That said, I will likely find another dealer for service next time, even though Fullerton is the closest to me. The receipt I received at the end said they recommended an oil change and tire rotation, and that I declined. That was a a lie. Never offered either. The last time I had service, I drove to Easton, Pa to Koch Auto, much further away, but MUCH better experience. More

a satisfactory experience, we found what we were looking for. Thank you so much Aurelien Mouroux. for. Thank you so much Aurelien Mouroux. More

TOTAL WASTE OF TIME. Dropped my truck for a full day appointment to have full oil service and address warranty defects. They did nothing the whole day - not even the oil Dropped my truck for a full day appointment to have full oil service and address warranty defects. They did nothing the whole day - not even the oil but claimed they did. Told me to come back for more the next day. No thanks. More

This was a great buying experience! I appreciate all the great help and terrific communication. Thanks John! I appreciate all the great help and terrific communication. Thanks John! More

Mike Schieferstein, Joe Orlando and Donna in the finance department made our transition from one lease to another so easy. As always Fullerton exceeded our expectations. department made our transition from one lease to another so easy. As always Fullerton exceeded our expectations. More

Just purchased our first car in the US. Al Weinbaum was very helpful and assisted us all the way through. I would definitely recommend buying a car from him! Al Weinbaum was very helpful and assisted us all the way through. I would definitely recommend buying a car from him! More

Brought. My car for a simple oil change and now the oil is leaking all over the garage floor. Plus they want $175 for a diagnostic to see what the problem was My car for a simple oil change and now the oil is leaking all over the garage floor. Plus they want $175 for a diagnostic to see what the problem was.. oil wasnt leaking before only maybe 1 or 2 drops. More

Recently our 2018 Ford Edge was serviced at Fullerton Ford thru Quick Lane. The service provider Montana Hendershot was very courteous and professional in taking care of service and other inspection nee Ford thru Quick Lane. The service provider Montana Hendershot was very courteous and professional in taking care of service and other inspection needs of the SUV. The wait time was less and the waiting lounge is very clean and comfortable. Thank you all including the receptionist who greeted us and the technicians at the Quick Lane and at the shop inside to get the job beautifully done. Have a nice day and enjoy the summer! Best Regards Guru More