Fullerton Ford

Quick Lane? You must be kidding! I made an appointment to have my oil changed and tires rotated. When I arrived on time, they said, "Are you waiting with us? It You must be kidding! I made an appointment to have my oil changed and tires rotated. When I arrived on time, they said, "Are you waiting with us? It will take about 2.5 hours." Really? 2.5 hours to change my oil? I told them in advance that I would be waiting for my car, and scheduled for the earliest available morning appointment so they would be less likely to be backed up. Excuses: "We're just so busy today." "I'm sorry you're having to wait so long. We could offer shuttle service." "What do you want me to do, put you ahead of other people who arrived ahead of you?" "I'm sorry, that's just the way it is." I just wanted my oil changed and tires rotated. Honor my appointment and don't overschedule. I went to Jiffy Lube down the road, with no appointment, and was out in under 45 minutes. More

Just bought our 2nd Ford Edge at this dealership. John Caruso made us feel very comfortable. He was professional, friendly, patient, & took the time to listen to us & explain all we needed to know. John Caruso made us feel very comfortable. He was professional, friendly, patient, & took the time to listen to us & explain all we needed to know. More

Recently, my Explorer was serviced at Fullerton Ford. Nichole was my service advisor who treated me as a valued customer and kept me informed of all concerns I had. From the time I was dropped home and t Nichole was my service advisor who treated me as a valued customer and kept me informed of all concerns I had. From the time I was dropped home and then picked up, I was completely satisfied with the process. Nichole is an asset to Fullerton as an employee, and I look forward to having my vehicle serviced there in the future. More

Recently, my Explorer was serviced at Fullerton Ford. Nichole was my service advisor who treated me as a valued customer and kept me informed of all the concerns I had. From the time I was dropped off ho Nichole was my service advisor who treated me as a valued customer and kept me informed of all the concerns I had. From the time I was dropped off home and then picked up, I am completely satisfied with the process. Nichole is an asset to Fullerton as an employee, and I look forward to having my vehicle serviced there in the future. More

I was very happy with the way I was treated by Mike Schieferstein. This was the second Escape I leased with his help. All the questioned I had were handled very professionally. If I lease again I would Schieferstein. This was the second Escape I leased with his help. All the questioned I had were handled very professionally. If I lease again I would definitely want to be helped by Mike. Very disappointed with the service department More

I was working with John on purchasing my brand new F 250 he made that experience very easy he always returned my text messages calls and was very helpful overall.!!!! Dealership was very friendly, invitin he made that experience very easy he always returned my text messages calls and was very helpful overall.!!!! Dealership was very friendly, inviting make you feel good to spend your money there... Thank you guys!!! Zdenek Ulman 845-416-0415 Www.marinedivingservice.com More

I’ve been doing business with this dealership for about 2 years now. I live on Long Island and I can say hands down, I trust this dealership implicitly. They come to Long Island to pick up my 2020 And 2005 years now. I live on Long Island and I can say hands down, I trust this dealership implicitly. They come to Long Island to pick up my 2020 And 2005 Ford GT ‘s for service Angel the transport driver is extremely professional and polite great guy. They treat me like family. The communication is spot on and I’m always kept informed of the status of my vehicles. Anthony, as well as Ross the tech right down to my salesman Joe Orlando are magnificent. Being a car enthusiast I just don’t trust these vehicles with just anyone. I’ve purchased multiple vehicles from them including a Bronco and a GT 500. I have recommended this dealership to my friends and family. I’m not the only one who chose Fullerton Ford. I’ve seen numerous cars here on Long Island with the Fullerton plate frames. This has to say something about their pricing, quality and customer service. I’m a customer for life and I highly recommend this dealership. As a business owner in the service business myself, I know how important taking care of my customers is. These people have it down to a science. Thank. You Fullerton Ford. Carmine Galletta Long Island. N.Y. More

I just wanted to say thank you to Nichole the service agent. she did a fantastic job with getting my truck repaired and back to me quickly Thanks again Rich agent. she did a fantastic job with getting my truck repaired and back to me quickly Thanks again Rich More

Their service department intake process lacks customer focus. It took over a month to get an appointment. Once there, it took over 40 minutes to just complete the vehicle intake process. I brought it in focus. It took over a month to get an appointment. Once there, it took over 40 minutes to just complete the vehicle intake process. I brought it in for a warranty issue. They had 3 service advisors and everyone waiting in line was assigned to the same service advisor who was VERY slow. The others just sat there staring at their computers while people were waiting in line. FIX YOUR PROCESS! The young lady who handled the shuttle service was pleasant. I asked for a shuttle. After a total of over an hour wait, the shuttle driver said it would be another 15 minutes. I took an Uber home. I called for a pickup to get the car when finished. The shuttle driver was nice and arrived quickly. That said, I will likely find another dealer for service next time, even though Fullerton is the closest to me. The receipt I received at the end said they recommended an oil change and tire rotation, and that I declined. That was a a lie. Never offered either. The last time I had service, I drove to Easton, Pa to Koch Auto, much further away, but MUCH better experience. More