Friendly Honda

FRIENDLY DEALERSHIP WAS GREAT. HAD ALOT TO CHOOSE FROM/WORKED WITH ME WITH PRICE THAT I COULDN'T GET NOWHERE ELSE.WENT VERY FAST WITHOUT ANY FRUSTRATION. aLSO GAVE ME EXTRAS SUCH AS FIRST OIL CHANGE FROM/WORKED WITH ME WITH PRICE THAT I COULDN'T GET NOWHERE ELSE.WENT VERY FAST WITHOUT ANY FRUSTRATION. aLSO GAVE ME EXTRAS SUCH AS FIRST OIL CHANGE FREE/FIRST DING REPAIR FREE/WHEN SERVICEING ALWAYS A FREE LOANER/REDUCED SERVICE COSTS ON ALL MAINTAINANCES More

dspaeth@friendlyhonda.net Mr. Don Spaeth 2006 Saab 92x dspaeth@friendlyhonda.net Mr. Don Spaeth 2006 Saab 92x Presently in your service department I dropped off my car yesterday (July 19th) Here is dspaeth@friendlyhonda.net Mr. Don Spaeth 2006 Saab 92x Presently in your service department I dropped off my car yesterday (July 19th) Here is a copy of the post I am starting to put on the internet. I have decided to give you a chance to rectify this... My engine light came on and my cruise control light started flashing so I stopped at an auto parts store and had them do a test. The code was P0304 which means that my fourth cylinder was misfiring. I priced out plugs and wires for my car ($39.95 for the wires and $4 ea. for the plugs total $55.95 ... oh yeah, all OEM parts) Since I am not a mechanic I figured about an hour for me to do the job. Remember we are talking a 4 cylinder car here... BUT, today was my wife's birthday and she was at home so I decided to take the car to Friendly Honda where I had bought it. I dropped off the car and explained to the service salesman that it was bucking and ran on only 3 cylinders at times. I gave him the code and told him what it meant and that all they needed to do was probably change the plugs and wires, but also to find out why my cruise light was flashing. The next day I got a call saying that they had to change the plugs and wires and that it would cost me $310. I hit the ceiling... After being explained a $97 and change labor rate, a $110 and change parts charge and that I was lucky because the mechanic that looked at my car had worked for years at a Subaru dealership... (My car is a 2006 Saab 92X... a GM product that is part Saab and Subaru... {I was told at that time that I had a Subaru engine}) Well how lucky was I to get him. I told him the prices don't add up and he told me that they did a test and I was charged $65 for it????? I told him I gave the salesman the numbers (P0304) and explained what they meant... he wrote them down also... I gave him these so that I would not be charged for this test.. Yet I was... He was not going to budge on the price at all and tried to justify the test saying that their testing machine was better and tested for more things... Well, it may be better but it produced the same results... Am I now stuck with this? I guess so but, Friendly Honda turned out not to be so friendly and instead proved to be a RIP OFF... So, every blog out there, every directory or any place that carries the name Friendly Honda will now include a copy of my BAD EXPERIENCE with them... BUYER BEWARE OF FRIENDLY HONDA.. BUT... Wanting to be fair I called and emailed this complaint to the Service Manager Don Spaeth. Don wasn't happy with this email, but to his credit he did agree to waive the $65 test. So without tax the bill had been $294 then minus the $65 test it left me with $229 plus tax. I agreed to this. I went to pick my car up and there was a problem. Richard Hill (name on bill) said they couldn't get a set of spark plug wires for my car that had a wire long enough to reach my fourth cylinder. They said the Saab had a different wire configuration. Hmmm wasn't I told that it was a Subaru engine???? I told them to just charge me for the spark plugs and labor and I'll take it somewhere else. That's when the "VOODOO MATHEMATICS" started. One hour labor in the original quote now turned into 2 hours labor (at $97 an hour = $194 plus $110 parts = $304 plus the $65 test now equaled a total of $369.00 plus tax. But they saId they weren't going to charge me for the test ($65) so they told me not to even worry about adding that up... Then they started subtracting... minus $70 for wires take off the $65 and the first time I owed around $159... then the real argument started and somehow I owed $129. Don the manager got involved and I explained that he was doing the old 11 finger trick.. counting backwards 10, 9, 8, 7, 6 plus 5 = 11. They finally admitted that 1 hour labor was for the plugs and wires and the 2nd hour labor was for the light (that $65 test). Lets see $97 plus $65 = $162 for a 10 minute test. After an intense half hour loud dispute they stopped their Voodoo Math and agreed that it was only 1/2 hour for the labor to install the plugs and $36 for the plugs plus tax... My original point. They still figured it out by the backward finger counting trick but now they were only off by about $2 so I paid and left knowing that I didn't receive the intended screwing they had planned, or so I thought. The car stalls now when I stop (yes even with the new plugs) I did sign the paper knowing that I still need wires and that the 4th cylinder wire is bad which will be their excuse for the stalling now. Hmm didn't stall when I stopped when running on only 3 cylinders before with the old plugs. Hopefully a Real Repair Shop will iron out the mess caused by Friendly Honda. Hopefully I can have my trust restored in dealerships in the future. But for now... every blog out there, every directory or any place that carries the name Friendly Honda will now include a copy of my BAD EXPERIENCE with them... I restate... BUYER BEWARE OF FRIENDLY HONDA and the VOODOO MATH of their SERVICE DEPARTMENT... More

My engine light came on and my cruise control light started flashing so I stopped at an auto parts store and had them do a test. The code was P0304 which means that my fourth cylinder was misfiring. I started flashing so I stopped at an auto parts store and had them do a test. The code was P0304 which means that my fourth cylinder was misfiring. I priced out plugs and wires for my car ($39.95 for the wires and $4 ea. for the plugs total $55.95 ... oh yeah, all OEM parts) Since I am not a mechanic I figured about an hour for me to do the job. Remember we are talking a 4 cylinder car here... BUT, today was my wife's birthday and she was at home so I decided to take the car to Friendly Honda where I had bought it. I dropped off the car and explained to the service salesman that it was bucking and sometimes seemed to run on only 3 cylinders. I gave him the code and told him what it meant and that all they needed to do was probably change the plugs and wires, but also to find out why my cruise light was flashing. The next day I got a call saying that they had to change the plugs and wires and that it would cost me $310. I hit the ceiling... After being explained a $97 and change labor rate, a $110 and change parts charge and that I was lucky because the mechanic that looked at my car had worked for years at a Subaru dealership... (My car is a 2006 Saab 92X... a GM product that is part Saab and Subaru...) Well how lucky was I to get him. I told him the prices don't add up and he told me that they did a test and I was charged $65 for it????? I told him I gave the salesman the numbers (p0304) and explained what they meant... he wrote them down also... I gave him these so that I would not be charged for this test.. Yet I was... He was not going to budge on the price at all and tried to justify the test saying that their testing machine was better and tested for more things... Well, it may be better but it produced the same results... Am I now stuck with this? I guess so but, Friendly Honda turned out not to be so friendly and instead proved to be a rip off... So, every blog out there, every directory or any place that carries the name Friendy Honda will now include a copy of my BAD EXPERIENCE with them... BUYER BEWARE OF FRIENDY HONDA... More

Kenny was wonderful to work with, as were Michael Glynn and Mike Desantis. I did not feel rushed or pressured, and everyone was extremely patient as we worked through all my questions. I would definitely and Mike Desantis. I did not feel rushed or pressured, and everyone was extremely patient as we worked through all my questions. I would definitely recommend your dealership and Kenny as a sales consultant. More

Mr. Perez was a complete professional answered all my questions, he did not waste y time and he expedited the sale quickly a I had requested. Our visit was very pleasant both times we were offered bever questions, he did not waste y time and he expedited the sale quickly a I had requested. Our visit was very pleasant both times we were offered beverages and treated very nicley. I will continue to deal with friendly honda in the future. jennifer mccarthy More

Customer Service - Papa met us at the front door, was very courteous and helpful during our visit. He offered us food and drinks and walked us to his desk where he began the process of working with us to very courteous and helpful during our visit. He offered us food and drinks and walked us to his desk where he began the process of working with us to find the vehicle we wanted at a price that was "doable." He spent over two hours with us and never once gave us the impression that he was bored or disinterested. Quality of Work - Papa worked on 4 or 5 options, from leasing to buying with $ down or without, to help us get into the vehicle we wanted. He took my wife on a test drive to ensure she was comfortable in the vehicle and made sure he had "our" vehicle in stock. he spoke with us about the different finance options through AHFC and make the necessary phone calls to ensure our car insurance was transferred to the new vehicle. Friendliness - Papa asked about our family (we had our son), spoke with us about his family and was able to connect with us. He made us feel comfortable, true to the name Papa was "friendly" throughout our entire visit. Since we purchased the vehicle, he has called and emailed to make sure we were/are satisfied with the pilot (we are!) Overall Experience - very positive. We are currently leasing an Acura TSX and because of our experience with Papa, when our lease is up, we'll be back in to look at purchasing another vehicle from Friendly Honda. In addition to "us" returning, I will be recommending Friendly Honda to both friends and family. Price - Papa and the sales manager were willing to work with my family to make the pilot as affordable as possible. I understand that this is a business and that the dealership needs to make a profit in order to survive, but think that Papa did an excellent job of expressing our needs to the sales/business person, which ultimately allowed us to purchase the pilot. From the moment we entered the showroom, till the time we drove off the lot in our new pilot, Papa did an excellent job of making us feel comfortable and meeting our needs. You should be very happy to have him as a member of your team! More

Bruce Haron and Friendly Honda have been a dealership that myself and my husband have used for many years. Bruce treats you like your a dear friend and is very sincer. There is NO used car dealer feeling that myself and my husband have used for many years. Bruce treats you like your a dear friend and is very sincer. There is NO used car dealer feeling with him. We will return to Bruce the next time we need a car. More

Danielle Weibrecht was a pleasure to deal with from start to finish and I would highly recommend her to family, friends and anyone I talk to that are looking to purchase a car. We look forward to dealing wi to finish and I would highly recommend her to family, friends and anyone I talk to that are looking to purchase a car. We look forward to dealing with Friendly Honda for all our service needs on both our new Pilot and our new Civic. More

The whole experience was great. Frank is a great guy and a wonderful salesman. The financial person we dealt with was very helpful. We are so grateful to Friendly Honda for getting us a great car at a great a wonderful salesman. The financial person we dealt with was very helpful. We are so grateful to Friendly Honda for getting us a great car at a great price! More

Bruce was very easy to work with. While he was responsive to any quations I had, I didn't feel pressured into buying a car. I did look at Pilots at 3-4 other dealers, but I am happy that I chose to work with to any quations I had, I didn't feel pressured into buying a car. I did look at Pilots at 3-4 other dealers, but I am happy that I chose to work with Friendly Honda. It was also helpful to have questions anwered through email when I was working and not able to make a call. More