Friendly Honda

My experience at Friendly Honda in Poughkeepsie was awful. I walked in, had to wait to be greeted and finally Bruce put down his lunch and came over to introduce himself. I knew more about the used CRV awful. I walked in, had to wait to be greeted and finally Bruce put down his lunch and came over to introduce himself. I knew more about the used CRV inventory than he did. I took a test drive, liked the car, and was ready to talk numbers. Bruce kept trying to tell me about different models and options, but I knew what I was interested in. When it was time to talk price, I said I would not pay the ticket price (WHO does?!) and he smirked a bit and was somewhat offended for some reason. I told him about another CRV I was interested in and before I knew it, he was "sorry I did not understand..." He was incredibly rude and not once did he ask any of the appropriate "sales" questions - i.e. financing, down payments, my offers. Is this guy even a salesman? He obviously had no intention of working with me and perhaps he is paid salary so he really doesn't care if he makes a sale. He even said that if the cars don't sell after 60 days, they will be sold at auction so they will profit anyway. I was telling people at work about this awful experience and their response was "I could have told you that." Do not go here if you are looking to negotiate a price, or even be treated with respect. Bruce needs to work on his people skills, stat. Even if I didn't mind paying the ticket price, I would not go back to this dealership and give them my business. More

My experience at Friendly Honda was great- I was quickly taken care of and we got right down to business. Both Colin and James were very friendly and helpful in getting me into a car that is not only beauti taken care of and we got right down to business. Both Colin and James were very friendly and helpful in getting me into a car that is not only beautiful, but really comfortable in comparison to the model i traded in! More

Great experience, as always. Jim was great - very helpful, up front and no xx. I appreciate that. I have referred a number of people to Friendly in the past, and they too have had a positive experi helpful, up front and no xx. I appreciate that. I have referred a number of people to Friendly in the past, and they too have had a positive experience. Keep it up, don't get like Danbury - it took 30 minutes for me to even see the car. More

PURCHASED 2012 CIVIC LX. FILLED OUT PAPERWORK DAY BEFORE PICKING CAR UP. ASKED 3 TIMES ABOUT MILEAGE AND WAS TOLD THE CAR IS NEW, HOW MANY MILES COULD BE ON IT. WE PICKED CAR UP THE NEXT DAY,THE PAPERWORK N PICKING CAR UP. ASKED 3 TIMES ABOUT MILEAGE AND WAS TOLD THE CAR IS NEW, HOW MANY MILES COULD BE ON IT. WE PICKED CAR UP THE NEXT DAY,THE PAPERWORK NOTED ONLY 7 MILES ON CAR. FRANK (SALESMAN) NEVER STARTED CAR TO SHOW MILEAGE, BUT WENT THRU ALL IT'S OPTIONS. ONCE WE DROVE AWAY, WE NOTICED THE ODOMETER ACTUALLY SHOWED 59 MILES !!!!!. WE HAD OUR INTOLERANT GRANDCHILDREN IN THE CAR AND HAD TO GET THEM HOME ( 45 MILES AWAY). ONCE HOME, WE IMMEDIATELY CALLED FRANK AND QUESTIONED THE MILEAGE, HIS RESPONSE WAS, " OH YEAH, I NOTICED THAT ALSO, BUT DIDN'T THINK IT WAS A BIG DEAL. HE DIDN'T OFFER AN APOLOGY, OR RESOLUTION AT THAT POINT. I TOLD HIM THAT I WANTED TO RETURN THE CAR AND THAT I WOULD RETURN WITHIN THE HOUR. THIS WAS THE ONLY CAR IN BLACK IN THE DEALERSHIP, AND I WANTED TO KEEP THE COLOR. AFTER 15 MINUTES I CALLED BACK AND ASKED FOR THE SALES MANAGER KEVIN. HE WAS VERY UNDERSTANDING AND COURTEOUS. WE EXPLAINED THE SITUATION TO HIM AND HE WAS UNDER THE IMPRESSION THAT THE PAPERWORK SIGNED THE NIGHT BEFORE HAD THE 59 MILES RECORDED ON IT. WE EXPLAINED THAT THE SALES AGREEMENT COPY WE HAD, THE MILEAGE SECTION WAS BLANK. WE EXPLAINED TO KEVIN THAT WE WOULDN'T HAVE PURCHASED THE CAR SEEING THAT AND KEVIN ASSURED US THAT HE WOULDN'T HAVE SOLD US THE CAR LIKE THAT EITHER. HE ASSURED US THAT HE WOULD RECTIFY THAT PARTICULAR PROBLEM AND OFFERED ANOTHER NEW CAR, OR MONETARY COMPENSATION TO KEEP THE CAR , WHICH WE AGREED. HE APOLOGIZED AGAIN REALIZING HOW FAR WE TRAVELED TO PURCHASE A CAR AT FRIENDLY. More

Everything about our experience with Frank was great. The one unpleasant aspect about the experience was that we were told that we had to speak to a sales manager (don't remember his name) and we had to wait one unpleasant aspect about the experience was that we were told that we had to speak to a sales manager (don't remember his name) and we had to wait a very long time-- 25 or 30 minutes-- before he came. Then he asked us some questions and disappeared for another 20 minutes. He finally came back and gave us some brief information about warranties. So we added about an hour onto our visit, just to get 5 minutes' worth of information, which was a bit frustrating. More

I was in contact regularly with Dana Newton, Internet Sales, regarding her SUVs and in particular the Highlander I ended up with. We chatted availability, trade, timing, etc. She was very helpful; she Sales, regarding her SUVs and in particular the Highlander I ended up with. We chatted availability, trade, timing, etc. She was very helpful; she asked me to swing by with my truck to have a look. I did. At the time, she was tied up with another customer and Bob took some time with me. Together, we discovered that my trade was not at all what was promised when I bought it in August 2009. I was disheartened; my trade value was way low. Bob took the time to explain why despite clearly knowing that the sale was gone. Given the rising fuel expense, I revisited the paperwork Bob had provided. I contacted the dealer from where I purchased the vehicle looking for answers and they never called/contacted me back. I revisited the website - the vehicle remained and the price went down. I called Bob and told him I needed better for my trade but understood he could not give me the world. He called me back with a better number, not much, but acceptable. Gathering the paperwork together took longer than I think should have at the end (once I was told it was ready and to come over) but all in all I had a good experience. As a Civic owner also, I will certainly consider Friendly when the time comes to replace it. More

Ken understood what we were looking for an took his time with us. showed us brand new 2012 honda civic LX cars to help us understand the current price as well as seeing the colors that were available. Our with us. showed us brand new 2012 honda civic LX cars to help us understand the current price as well as seeing the colors that were available. Our interests were really for a used vehicle to lower the price. We found that in the demo that was available. More

This was my 4th Honda purchase and I very much appreciated that they got right to business instead of trying to sell me on a car I already knew everything about. The dealership was very accomodat appreciated that they got right to business instead of trying to sell me on a car I already knew everything about. The dealership was very accomodating and John Grega worked very diligently to get me a car that I would be happy with. More

I am rating my experience as 5's with the salesperson I had-ONLY. Brian Hartwell is an excellent and honest salesperson. If I had to rate the finance depertment it would be all 1"s. My experience was wi had-ONLY. Brian Hartwell is an excellent and honest salesperson. If I had to rate the finance depertment it would be all 1"s. My experience was with them (finance-Mike) was not a good one. I was waiting over two hours FROM 4PM-6:15PM to pick up my car. My salesperson had long finished going over he car, etc. but was waiting for finance. " they were backed up". I was rushed along by Mike.I told him I was not a 20 year old inexperienced person buying a car for the first time. Mike (finance) had appeared annoyed that I was questioning why my interest rate went from 5.9% the day before as quoted to 6.9%. He had little explaination. Only when I told him I was walking out of the showroom and the deal was off, did he go into his office and change it. "Friendly Honda" needs to take a close look at the operations and customer service of it's finance department. Although Mike appologized it appeared obligitory. My salesperson appologized several times and called the next day to appologize as well. He also suggested that I call the GM and share my concerns. My response would be that the GM should call ME!914-213-0618 More

It was a pleasure doing business with everyone at Friendly Honda. I have been purchasing my vehicles from Friendly for quite some time now because I was always extremely impressed with the service d Friendly Honda. I have been purchasing my vehicles from Friendly for quite some time now because I was always extremely impressed with the service department. This time, however, I was very impressed with the efficiency of the sales team. They all had a positive, "make it happen" attitude. Thank you to all of you! Maryann Sharpe-Cassese More