Friendly Honda

Ron worked with me and was able to give me excellent service and advice throughout the entire purchase process. He consistently went above and beyond, to answer all my questions and get me whatever I n service and advice throughout the entire purchase process. He consistently went above and beyond, to answer all my questions and get me whatever I needed. Ron was extremely friendly and Professional and was able to make the purchase a totally painless process, one in which I will tell everyone looking for a new car to consider. More

From the minute we requested a price quote online service was exceptional. Our experience with Justin Tomasulo was great and he was able to find us the exact car we wanted and deliver it as promised. This was exceptional. Our experience with Justin Tomasulo was great and he was able to find us the exact car we wanted and deliver it as promised. This is the second car we have purchased from Friendly Honda and the dealership's name suits them well. We are Honda veterans. We currently have 4 Hondas 1993, 2003, 2007 and now 2011. The oldest 220K miles!!! Thank you Honda. More

This is our 5th deal with Friendly Honda as well as having Rick Studler handle our car buying experiences. Everyone we dealt with was friendly and courteous from the young lady who greeted us to Paul t having Rick Studler handle our car buying experiences. Everyone we dealt with was friendly and courteous from the young lady who greeted us to Paul the gentleman who ran credit and then picking up our car. More

John Grega is a good sales man to work with. He took care of all aspects of the same in a timely manner. The finance guy was a quite slow in initiating the paper work on the day we initially locked in on the of all aspects of the same in a timely manner. The finance guy was a quite slow in initiating the paper work on the day we initially locked in on the car we wanted, which is the only reason for giving 4/5 for customer service. We had a <2 yr old and we waited for >2 hrs for the finance guy. They do a good job with detailing the car and ensuring that the car is in good condition when you pick up. More

My experience at Friendly Honda in Poughkeepsie was awful. I walked in, had to wait to be greeted and finally Bruce put down his lunch and came over to introduce himself. I knew more about the used CRV awful. I walked in, had to wait to be greeted and finally Bruce put down his lunch and came over to introduce himself. I knew more about the used CRV inventory than he did. I took a test drive, liked the car, and was ready to talk numbers. Bruce kept trying to tell me about different models and options, but I knew what I was interested in. When it was time to talk price, I said I would not pay the ticket price (WHO does?!) and he smirked a bit and was somewhat offended for some reason. I told him about another CRV I was interested in and before I knew it, he was "sorry I did not understand..." He was incredibly rude and not once did he ask any of the appropriate "sales" questions - i.e. financing, down payments, my offers. Is this guy even a salesman? He obviously had no intention of working with me and perhaps he is paid salary so he really doesn't care if he makes a sale. He even said that if the cars don't sell after 60 days, they will be sold at auction so they will profit anyway. I was telling people at work about this awful experience and their response was "I could have told you that." Do not go here if you are looking to negotiate a price, or even be treated with respect. Bruce needs to work on his people skills, stat. Even if I didn't mind paying the ticket price, I would not go back to this dealership and give them my business. More

My experience at Friendly Honda was great- I was quickly taken care of and we got right down to business. Both Colin and James were very friendly and helpful in getting me into a car that is not only beauti taken care of and we got right down to business. Both Colin and James were very friendly and helpful in getting me into a car that is not only beautiful, but really comfortable in comparison to the model i traded in! More

Great experience, as always. Jim was great - very helpful, up front and no xx. I appreciate that. I have referred a number of people to Friendly in the past, and they too have had a positive experi helpful, up front and no xx. I appreciate that. I have referred a number of people to Friendly in the past, and they too have had a positive experience. Keep it up, don't get like Danbury - it took 30 minutes for me to even see the car. More

PURCHASED 2012 CIVIC LX. FILLED OUT PAPERWORK DAY BEFORE PICKING CAR UP. ASKED 3 TIMES ABOUT MILEAGE AND WAS TOLD THE CAR IS NEW, HOW MANY MILES COULD BE ON IT. WE PICKED CAR UP THE NEXT DAY,THE PAPERWORK N PICKING CAR UP. ASKED 3 TIMES ABOUT MILEAGE AND WAS TOLD THE CAR IS NEW, HOW MANY MILES COULD BE ON IT. WE PICKED CAR UP THE NEXT DAY,THE PAPERWORK NOTED ONLY 7 MILES ON CAR. FRANK (SALESMAN) NEVER STARTED CAR TO SHOW MILEAGE, BUT WENT THRU ALL IT'S OPTIONS. ONCE WE DROVE AWAY, WE NOTICED THE ODOMETER ACTUALLY SHOWED 59 MILES !!!!!. WE HAD OUR INTOLERANT GRANDCHILDREN IN THE CAR AND HAD TO GET THEM HOME ( 45 MILES AWAY). ONCE HOME, WE IMMEDIATELY CALLED FRANK AND QUESTIONED THE MILEAGE, HIS RESPONSE WAS, " OH YEAH, I NOTICED THAT ALSO, BUT DIDN'T THINK IT WAS A BIG DEAL. HE DIDN'T OFFER AN APOLOGY, OR RESOLUTION AT THAT POINT. I TOLD HIM THAT I WANTED TO RETURN THE CAR AND THAT I WOULD RETURN WITHIN THE HOUR. THIS WAS THE ONLY CAR IN BLACK IN THE DEALERSHIP, AND I WANTED TO KEEP THE COLOR. AFTER 15 MINUTES I CALLED BACK AND ASKED FOR THE SALES MANAGER KEVIN. HE WAS VERY UNDERSTANDING AND COURTEOUS. WE EXPLAINED THE SITUATION TO HIM AND HE WAS UNDER THE IMPRESSION THAT THE PAPERWORK SIGNED THE NIGHT BEFORE HAD THE 59 MILES RECORDED ON IT. WE EXPLAINED THAT THE SALES AGREEMENT COPY WE HAD, THE MILEAGE SECTION WAS BLANK. WE EXPLAINED TO KEVIN THAT WE WOULDN'T HAVE PURCHASED THE CAR SEEING THAT AND KEVIN ASSURED US THAT HE WOULDN'T HAVE SOLD US THE CAR LIKE THAT EITHER. HE ASSURED US THAT HE WOULD RECTIFY THAT PARTICULAR PROBLEM AND OFFERED ANOTHER NEW CAR, OR MONETARY COMPENSATION TO KEEP THE CAR , WHICH WE AGREED. HE APOLOGIZED AGAIN REALIZING HOW FAR WE TRAVELED TO PURCHASE A CAR AT FRIENDLY. More

Everything about our experience with Frank was great. The one unpleasant aspect about the experience was that we were told that we had to speak to a sales manager (don't remember his name) and we had to wait one unpleasant aspect about the experience was that we were told that we had to speak to a sales manager (don't remember his name) and we had to wait a very long time-- 25 or 30 minutes-- before he came. Then he asked us some questions and disappeared for another 20 minutes. He finally came back and gave us some brief information about warranties. So we added about an hour onto our visit, just to get 5 minutes' worth of information, which was a bit frustrating. More

Ken understood what we were looking for an took his time with us. showed us brand new 2012 honda civic LX cars to help us understand the current price as well as seeing the colors that were available. Our with us. showed us brand new 2012 honda civic LX cars to help us understand the current price as well as seeing the colors that were available. Our interests were really for a used vehicle to lower the price. We found that in the demo that was available. More