Friendly Honda

We are very happy with our leasing experience at Friendly Honda. We just turned in our Pilot for a new CRV and Brian Hartwell and the sales team made it a positive experience. We selected the car we wanted a Honda. We just turned in our Pilot for a new CRV and Brian Hartwell and the sales team made it a positive experience. We selected the car we wanted and were kept up to date with its projected arrival date. When it did arrive, Brian took care of all the paperwork, so all we had to do was pick it up. Everyone at Friendly Honda is friendly, energetic, and easy to work with. My experience with the service team has also been positive and I look forward to working with them in the future. All in all, Friendly had provided excellent customer service in every aspect of our relationship. More

The sales people need to have better access to information regarding delivery information. I placed my order on Saturday, the following Monday was told the car was in Illinois and then when I inq information regarding delivery information. I placed my order on Saturday, the following Monday was told the car was in Illinois and then when I inquired as to the whereabouts of the car on Wednesday, I was told it was still in Illinois. The sales person said he couldn't find out any other information. I needed to contact a sales manager in order to find out more information. I don't think this should happen with the aid of technology that we have now. This was very disturbing. More

My first time buying from a dealer. Very professional, high integrity, responsive, made the two hour drive worth it. I know where I'm going to buy my next car. high integrity, responsive, made the two hour drive worth it. I know where I'm going to buy my next car. More

We've been shopping at Friendly Honda afor many years and are pleased with everyone there and of course our Hondas. We have an accord and just traded the CRV for another CRV. Brian is a good salesman not p are pleased with everyone there and of course our Hondas. We have an accord and just traded the CRV for another CRV. Brian is a good salesman not pushy nor over bearing but just right. That's one reason we go to him. We know he is limited in what he can offer and deals are really made by others up the chain but we are pleased with him and will go back again. I don't shop dealers so I don't have a clue if I got the best possible price and that's why I rated that a good. Actual dealer costs and profits are a mystery known only to you the dealer. What I don't like has nothing to do with Friendly Honda it has to do with the Honda website, " Build your Honda". It is misleading for when you build your Honda and seek a ball park for a trade the web site uses Kelly's Blue book. The dealer uses Galves. The difference is thousands and when you go to the dealer with your numbers from the Web- site it is crushing to see the difference. I say use one or the other but it is definatley misleading to use two different sources and of couse the more conservative number is always Galves. It is unfair to consumers and I think at the very least you ought to put a disclaimer of sorts, like the actual trade will or may be lower. How about eliminating this feature altoghter. It's a waste and not helpful cause the dollars are so off. You come to the dealer expecting one thing and boom you get smacked with reality. I sure would like an acknowledgement of my concern thatis if someone actually reads these comments. More

It was an amazing experience working with Brian Grunow. He was extremely knowledgable of the vehicles and helpful by guiding me to the perfect honda for me! I have now recommended Brian to my whole family He was extremely knowledgable of the vehicles and helpful by guiding me to the perfect honda for me! I have now recommended Brian to my whole family and we continue to receive his expertise with a smile. From the first time I went there until the second I picked up my car it was the best service I could have asked for. More

The dealership was very welcoming and friendly. It wasn't too overwhelming with too many sales people trying to sell you a car. My husband and I felt very relaxed and the people there made us feel at ease wi too overwhelming with too many sales people trying to sell you a car. My husband and I felt very relaxed and the people there made us feel at ease with our decision to purchase from them. We were there for a good 2+ hours between test driving the car and asking a bunch of questions and we were never rushed or felt like we were being pushed to buy something that was out of our price range. I would definitely refer our salesman and this dealer to someone we know. Great experience and we are very happy with our first Honda Accord! More

I throughly enjoyed my experience with Danielle at Friendly Honda. She knew what I wanted and did everything to make sure I was completely satisfied. She was completely knowledgeable about the produ Friendly Honda. She knew what I wanted and did everything to make sure I was completely satisfied. She was completely knowledgeable about the product she was endorsing and kept me informed about what vehicles were available, coming in and estimated time of their arrival. She made me feel as if I was her only customer and when we met I never felt pressured or rushed. Thanks Friendly and an extra special thanks to Danielle. Because of her Friendly will be on my "Highly Recommended Car Dealership" list. More

Worked with Jim previously, had a good experience. Easy to contact, helpful info about financing, great deal on the car. 2nd demo/used vehicle we have purchased with Jim & love it so far! Friendly &amp to contact, helpful info about financing, great deal on the car. 2nd demo/used vehicle we have purchased with Jim & love it so far! Friendly & efficient. Really good at selling us the honda insurance. I was convinced but happy with the decision. Great overall, as usual. More

"Papa" has been great. This is the second car we have bought from him. He listens and was very helpful in finding us a great deal. After the deal is sealed, there is the "closing" where we are we have bought from him. He listens and was very helpful in finding us a great deal. After the deal is sealed, there is the "closing" where we are offered various financial options and sign all the paperwork. For me, this is always the most stressful part. Often it's a high pressure sales pitch. At Friendly Honda, it was fast, easy and not hig pressure at all. The best "closing" I've ever been through. More

Love Friendly Honda - it's where I've bought all of my Honda's - 5 or 6 - lost count. Heather was a great salesperson - she answered my phones and emails, even on her day off. She was very professional ( Honda's - 5 or 6 - lost count. Heather was a great salesperson - she answered my phones and emails, even on her day off. She was very professional (even when I was a little emotional about when they were getting the car delivered). She was extremely thorough in going over our new car (even programmed in our home address in navigation. Wonderful - and I love, love, love my new pilot! A+ More