Friendly Ford, Inc.

Caring, service in the dealership and outside. My husband and I dropped off our Ford Escort at Friendly Ford, confident that we will have it back in top shape as soon as possible. When we ca My husband and I dropped off our Ford Escort at Friendly Ford, confident that we will have it back in top shape as soon as possible. When we called to make an appointment, JR checked to see if the needed parts were in stock before we arrived. He also arranged for us to have a rental car. (We are a one car family and I had mentioned it while on the phone.) It was an excellent experience with as little inconvenience as possible. More

Quick Oil Change and Bill is awesome I dropped my car off for a schedule Quick Lane service, my first for the new car. My salesman, Bill, was so awesome, he offered to drop me off at my I dropped my car off for a schedule Quick Lane service, my first for the new car. My salesman, Bill, was so awesome, he offered to drop me off at my nail appointment down the block at Velarde Salon rather than let me walk down. The car was as clean as when I dropped it off and it was waiting for me out front when I arrived. The service tickets are clear and easy to read, you know what was done and what is recommended as applicable. Friendly Ford is just that, friendly. Not only is the sales process pain free, but their service team is absolutely amazing. They really are advocates for the customer, I always feel they are engaged and knowledgeable. I have bought many cars thru Friendly and will continue as long as they provide such a great experience. More

oil change On February 7, 2018, I visited Friendly Ford for an Oil Change, not bad at all took a little longer than I expected for a regular oil change but that' On February 7, 2018, I visited Friendly Ford for an Oil Change, not bad at all took a little longer than I expected for a regular oil change but that's because they check for everything that is need such as new tires balance tires and all that makes your trip and vehicle happy; they even print out what you need on your next visit, More

Honest Place To Take Your Ford for Service I have taken my vehicle to Friendly Ford's service department quite a few times. Every person I have encountered has been friendly and are honest. I I have taken my vehicle to Friendly Ford's service department quite a few times. Every person I have encountered has been friendly and are honest. I wish I had thought of going here when I had purchased my used vehicle from a not-so-honest Ford dealership in Schaumburg. I feel that I will not be ripped off here and will continue to be a loyal customer. I will definitely see them when it is time to replace my current vehicle. More

great sales staff Had a sales staff that was willing to work with me. eddy was my sales manager and he was excellent to work with. and delivery of the car was easy in a Had a sales staff that was willing to work with me. eddy was my sales manager and he was excellent to work with. and delivery of the car was easy in and out quick. More

Satisfied First-TIme Customer I made the switch from another local dealership. This is a much more pleasant trip, and also a much more pleasant experience. John in service greeted I made the switch from another local dealership. This is a much more pleasant trip, and also a much more pleasant experience. John in service greeted me wih a friendly handshake. Loved the retro service shop paraphenalia collection. Plenty of places to sit and wait for your car, good showroom selection of vehicles, and a salesman that put up with my rambling. Then to really top it off, my car was shiny and clean, they gave it a towel dry. All in all I highly recommend, I'll be back soon for more service. More

Service done well Friendly Ford has taken care of several of my cars over the years.Very pleased they get right to the problem and fix it right the first time.Nice havi Friendly Ford has taken care of several of my cars over the years.Very pleased they get right to the problem and fix it right the first time.Nice having someone you can trust. More

Just an Oil Change, BUT Everyone at Friendly Ford was extremely nice and accommodating and they made this tedious chore a pleasant experience. Thanks to all who were so nice Everyone at Friendly Ford was extremely nice and accommodating and they made this tedious chore a pleasant experience. Thanks to all who were so nice and, dare I say, FRIENDLY. More

Honest Service Took our Escape in with a squeak that developed in the breaks. It would have been easy for them to say it needed new break pads at a minimum. Instea Took our Escape in with a squeak that developed in the breaks. It would have been easy for them to say it needed new break pads at a minimum. Instead they cleaned and adjusted the breaks and explained the squeak was coming from metal in the pads. JR and crew fixed the problem and saved me a couple hundred dollars. I appreciate the explanation as well as the work. More

Dashboard signals are correct Brought in Escape when other mechanics could not solve engine light signal. Our mechanic at Friendly Ford even sent a picture of part that was causing Brought in Escape when other mechanics could not solve engine light signal. Our mechanic at Friendly Ford even sent a picture of part that was causing the signal to turn on. That was really helpful and will bring the car in right away if another signal goes on. Also took care of 2 recalls on my Escape and they returned it in 1 day and even washed my car. 😊 More