Friendly Ford, Inc.

New tires - Ford Edge Thank you for the great service and experience. We brought our Ford Edge in to get four new tires. Kathy in service was very helpful and informative Thank you for the great service and experience. We brought our Ford Edge in to get four new tires. Kathy in service was very helpful and informative - a true pleasure to work with. Thank you again and we will be back in for any other service we may need on the vehicle. More

Turbo engine problems All around great service. Very timely. Great customer service and very pleasant. Thank you so much. There is real truth to the name "Friendly Ford". All around great service. Very timely. Great customer service and very pleasant. Thank you so much. There is real truth to the name "Friendly Ford". :o) More

Grandma's Baby-seat Scare The maintenance crew and the dealership are all wonderful!! Parts of the seat belt system were not working properly, and I would not be able to babys The maintenance crew and the dealership are all wonderful!! Parts of the seat belt system were not working properly, and I would not be able to babysit or transport my 1-year old grandson the next day if it was not fixed. They solved the problem within hours!! Thank You!!! More

Thank You Thank you for the great experience. I have been going to Fair Oaks Ford since 1988. I needed service on my 2010 Focus. Since I live now in Elk Grove V Thank you for the great experience. I have been going to Fair Oaks Ford since 1988. I needed service on my 2010 Focus. Since I live now in Elk Grove Village, Friendly Ford was much closer. My experience was awesome. Everyone is very friendly, my car runs great now. I was very happy I gave Friendly Ford the opportunity to work on my car and will definitely be back. More

Friendly staff Very friendly staff. I will use this service center again and have recommended them to one of my co workers. I wish I would have purchased my car fro Very friendly staff. I will use this service center again and have recommended them to one of my co workers. I wish I would have purchased my car from this dealer. More

Awesome !!!!! Kathy was great - she helped me get a deduction in the cost of my repairs through Ford and she set up the rental car for me - I didn't have to do anyt Kathy was great - she helped me get a deduction in the cost of my repairs through Ford and she set up the rental car for me - I didn't have to do anything. I have had nothing but fantastic experiences with Friendly Ford and have already recommended them to several of my friends and family. More

Awesome Service! Unfortunately I bought my Ford at another dealer closer to my house and when I called to schedule an appointment as my Sync Screen wasn't working they Unfortunately I bought my Ford at another dealer closer to my house and when I called to schedule an appointment as my Sync Screen wasn't working they told me it was 2 weeks before they could get me in. I called Kathy at Friendly and she was super friendly, knowledgable and helpful! She scheduled me for the next day and even solved a tire issue that I was having. I would recommend Kathy and Friendly Ford to everyone and the next Ford I buy will be from Friendly Ford! More

I never write reviews but I was so pleased with the service that I received at this dealer that I felt I must make sure it is known. I have a new F150 and was having transmission problems. I went t service that I received at this dealer that I felt I must make sure it is known. I have a new F150 and was having transmission problems. I went to several dealers and most did not want to even deal with my problem. I was told that I should go back to the dealer where it was purchased, and even that dealer did not want to take on the transmission problem. Matt Yockey at Friendly Ford had to be the most proffessional service person I have dealt with in a long time. He was very knowledgeable and friendly on the phone and took care of all of the problems very timely. His communication throughout the process was great. I will definitley be using this dealer for my service needs in the future and will recommend them to friends and family in the future. More

I have bought 3 cars (1 new and 2 used) from this dealership and each one has been an excellent experience! Bought 1 new car 3 years ago, bought 1 used car two years ago and 1 used car this year. dealership and each one has been an excellent experience! Bought 1 new car 3 years ago, bought 1 used car two years ago and 1 used car this year. Friendly Ford is a very reputable and honest dealer. They have many, many repeat customers because of this. I return to the dealership often for routine service. Joe, Eddie, Kidd, Bill and Darryl are all very nice and effect an efficient low pressure sales transaction for their customers. Ania and Eric in the Quick Lane service area are also very friendly and helpful. I have found that all Friendly Ford employees go out of their way to help their customers. I and my family will return to their dealership first every time. More

Great dealership. Have been taking our car there for almost 2 years to be serviced and we needed a new car. Eddie was very easy to work with and found the car the next day. I will definatley recomend th almost 2 years to be serviced and we needed a new car. Eddie was very easy to work with and found the car the next day. I will definatley recomend them to anyone who is looking for a new car or service for their car. Rick in the service dept is also the BEST!! More