Friendly Ford, Inc.

Awesome service Friendly ford has a very helpful staff. They value a customers time. Impressed by the professional service of the crew. Would recommend this dealershi Friendly ford has a very helpful staff. They value a customers time. Impressed by the professional service of the crew. Would recommend this dealership to anyone! More

Outstanding, personal attention! My 2012 Ford Focus suddenly developed a problem and Ron made an appointment as quickly as possible for me. I am a senior but still working every day My 2012 Ford Focus suddenly developed a problem and Ron made an appointment as quickly as possible for me. I am a senior but still working every day and I need my car so I was not only worried about not having transportation but also about cost! I was given a lift home by a very polite young man and he offered to transport me to work if necessary. Ron kept me informed of the progress of the testing etc. I informed him how worried I was ahout the cost and he assured me that he would check with regard to the warranty. By mid-afternoon I was able to pick up my car and there was NO charge!! I cannot tell you how grateful I am. Ron and you staff were outstanding. Thank you!! More

Carstar Body Shop Eric and his team in the body shop did an excellent job of replacing my bumper after it was damaged. The process from estimate to finish was quick an Eric and his team in the body shop did an excellent job of replacing my bumper after it was damaged. The process from estimate to finish was quick and easy. The daily email updates kept me well informed of the progress of the job. great interaction with them and they made sure I understood what was done and inspected the finished job with me in case I had any questions. I was a pleasant experience all around More

Airbag finally fixed I have had a recall for my airbag for over a year and have been waiting for parts. After continous calls to Joe Cotton and not getting any results we I have had a recall for my airbag for over a year and have been waiting for parts. After continous calls to Joe Cotton and not getting any results we tried Friendly Ford. They scheduled an appointment immediately and ordered the necessary parts. The fix took less than an hour. Thank you for fixing this for me. More

Great responce Was able to schedule a appointment within a day, the problem was identified and parts ordered. Picked up the motorhome and when the parts cam in was Was able to schedule a appointment within a day, the problem was identified and parts ordered. Picked up the motorhome and when the parts cam in was able to return it within a day for the repairs. Thanks Ms. Fitz for your help. Gerry More

No happy! Yes they fixed the problem but the drivers side of my car had black stuff all over it. The roof on drivers side has a greasey hand print on it. They n Yes they fixed the problem but the drivers side of my car had black stuff all over it. The roof on drivers side has a greasey hand print on it. They never reset the date and time on the car. I expected more. It was my first time bringing my car in for service. Disappointed ! More

Helping Service Advisor I experienced a problem with my Fusion a few days ago. Limped it into the service department and was greeted by Scott. He wrote my ticket, and worked I experienced a problem with my Fusion a few days ago. Limped it into the service department and was greeted by Scott. He wrote my ticket, and worked with me to get my problem diagnosed and ultimately repaired. Scott was friendly, and provided service above and beyond the normal service visit. Over the time I've worked with Friendly Ford, Scott has been helpful beyond normal expectations. He is a joy to deal with, even when you get a larger than expected bill. First class service experience, and great follow-up on this visit. More

Great People to Deal With I had a safety recall and a couple of other issues that needed attention. My nearest ford dealer was Friendly Ford and I am so glad that I found them I had a safety recall and a couple of other issues that needed attention. My nearest ford dealer was Friendly Ford and I am so glad that I found them. Kathy, the service rep, was very helpful and made sure that I had a ride back to Itasca. She kept me updated on the progress to my Edge over a two day period. The edge was returned washed and ready to roll. Overall, a very pleasant experience. Chuck Kitzman More

Excellent Service Friendly Ford always goes above and beyond. I'm very pleased with everybody and grateful that they watch out for the things that my 2011 Escape needs Friendly Ford always goes above and beyond. I'm very pleased with everybody and grateful that they watch out for the things that my 2011 Escape needs before it becomes a problem. More

Service Appointment on Wednesday, June 22, 2016 As always, I was very impressed by how my service needs were addressed by Friendly Ford's Service Department in general and Service Advisor Ron Eling As always, I was very impressed by how my service needs were addressed by Friendly Ford's Service Department in general and Service Advisor Ron Eling in particular. He handled my concerns in a professional, efficient, and personal way. I was kept well informed of what my vehicle's problem was and what options I had. I was very pleased with the results and that my service needs were handled in a timely manner. It is always a privilege and pleasure dealing with all the "friendly" people at Friendly Ford! Sincerely, Peter Jensen, Schaumburg, Illinois More