Freeway Ford

DO NOT BUY A CAR FROM BARBEE'S FREEWAY FORD! Worst experience and still living the nightmare two weeks later. Sleazy process of games when trying to make the deal of the purchase. Finally after way t experience and still living the nightmare two weeks later. Sleazy process of games when trying to make the deal of the purchase. Finally after way too much haggling and games, we came to an agreement. When I went to sign the papers, they RAISED THE PRICE even more. Then, they deducted my down payment twice from my checking account by taking my credit card info and the check I wrote to MYSELF. They said they would destroy the check but instead cashed it (shame on my bank for letting them). So now, they have double my down payment and I have a car that has been in the shop more than I have been able to drive it. After several phone calls with Dustin and Management, they agree to deliver the check to me, so I can deposit before the end of the day. End result, I wait all day and no check. Dustin said their delivery driver forgot to deliver the check and they will not be bringing it. Call and call to the Business manager Laura and no response. THIS PLACE SUCKS!! They are the poster child for sleazy dealerships and sales men. DID I MENTION the car they sold me has been in the shop more than I have been able to drive it???? I have had the car for two weeks and it is currently in the shop for the 3rd time. Yet their inspection and the information they share on the condition of the vehicle is "it's in great condition, no problems" SO far, I have replaced the Struts, Stereo system, and had to have work done on the suspension. Let's see what breaks on it next week. Thanks Dustin you should feel great about the bull**** you tell your customers. Karma it comes back to you. More

George miranda didnt have a clue about the vehicle i wanted to purchase. He couldn't answer any of my questions. He said false documents to my bank And lied about the package included with the vehicle. wanted to purchase. He couldn't answer any of my questions. He said false documents to my bank And lied about the package included with the vehicle. His statements to the bank valued the car 4000 dollars more than it's actually worth. When I asked him about this we became argumentative And threatened to push the loan through whether I wanted the vehicle or not. Avoid this place And George Miranda. More

Nost horrible experice i have ever had buying a vehicle, I was treated horribly GM never called me although I left numorous messages, although it did not surpize me that the GM did not call me as this dea I was treated horribly GM never called me although I left numorous messages, although it did not surpize me that the GM did not call me as this dealership is run very poorly . I wished I had checked it out more before I came there because I came over 300 miles to buy a car after i had spoken to the dealership numorous times . I did everything that I was asked to do in a prompt manner . I went to another dealership the following Monday after I was here on Sat. and purchased the same car I was wanting at this dealership for a lot less money and a lot less milege and was treated with the upmost respect. More

I purchased my slightly used F-150 from Freeway Ford recently. The experience was going well, I got a good price on the truck. The first half of my experience at Freeway Ford was "good". The salesma recently. The experience was going well, I got a good price on the truck. The first half of my experience at Freeway Ford was "good". The salesman I mostly spoke with gave me his cell phone number. It was a nice touch to be able to text message the salesman directly, and I felt I got quicker communication with him. I also worked with a second salesman at the dealership, who I do not feel knew the product line well. He misinformed me about some of the features of the truck. The experience went down-hill on the last day. When I returned to pick up my truck. I was only given one key, with little effort of the dealer to provide a second key. Later, the parts and maintenance department stepped it up, and helped save the reputation of the dealership by selling me a key at cost (still $150 vs. $264 wholesale). Also, there was no gas in the truck. I wasn't sure I was going to make it a gas station. Because of how this transaction ended, I would not return to this dealership to purchase a new car. I feel I would have received better customer service elsewhere. Hopefully some changes are made with regard to customer service. I like Fords, and will always own one. Just not from this dealership. More

Our family has purchased many new and used cars from Dustin Gonzales at Freeway Ford over the last several years. Dustin is always courteous and attentive to our multiple needs. He is very knowledge o Dustin Gonzales at Freeway Ford over the last several years. Dustin is always courteous and attentive to our multiple needs. He is very knowledge on the various Ford products. We will certainly use Dustin next time we need a new or used vehicle. More

Dustin went to work for us from the beginning. He followed up on the Internet price I had put in for with a phone call. Dustin was very easy to deal with and come to a compromise on a price. He was followed up on the Internet price I had put in for with a phone call. Dustin was very easy to deal with and come to a compromise on a price. He was understanding to the research I had done on used vehicle pricing and used that to my advantage. I would recommend Dustin to anyone needing a new or used vehicle. More

Dustin provided exceptional service and was upfront and honest throughout the entire process. He went out of his way to to find a vehicle that met all of my needs and made sure that I got the best deal po honest throughout the entire process. He went out of his way to to find a vehicle that met all of my needs and made sure that I got the best deal possible in a transparent way. More

Dustin went out of his way to get the 2nd key from the prior owner for the vehicle. He was very friendly and great to work with. I will defiantly recommend people to your Dealership!! prior owner for the vehicle. He was very friendly and great to work with. I will defiantly recommend people to your Dealership!! More

Dustin was very down to earth and not pushy at all. He explained the attributes of the Ford Fusion I purchased, and I did not feel like I was getting pushed into a deal. I came back in the evening to pick explained the attributes of the Ford Fusion I purchased, and I did not feel like I was getting pushed into a deal. I came back in the evening to pick up the car, and he stayed late on his birthday to make sure everything was OK. More

I have purchased at least six vehicles from Freeway Ford over the past seven or eight years, and my experience with their sales people and sales management has always been excellent. On more than one occas over the past seven or eight years, and my experience with their sales people and sales management has always been excellent. On more than one occasion, both sales and management have taken extra time and effort to ensure my satisfaction. Moreover, I am a picky buyer who knows exactly what he wants. This dealership has always met my needs to my full satisfaction. More