Freeway Ford

One would think that in todays tough business atmosphere people would strive to have above average customer service, these people do not. In fact some of the worst I have ever have. Good luck trying to have people would strive to have above average customer service, these people do not. In fact some of the worst I have ever have. Good luck trying to have one of these guys call you back. Probably get better customer satisfaction at Grease Monkey. More

DO NOT GO TO THIS SHOP!!!!! I own a 2000 Ford Focus SE. DO NOT GO TO THIS SHOP!!!!! I own a 2000 Ford Focus SE. My mother was the original owner of the car. I got the car in 2008 shortly before the birth DO NOT GO TO THIS SHOP!!!!! I own a 2000 Ford Focus SE. My mother was the original owner of the car. I got the car in 2008 shortly before the birth of my first child. Within the first three months, the spring coils broke on the front suspension. I called Barbee's Freeway Ford to price the repair(I believe they told me $765). I ended up having my uncle do the work to save money. A few months later I was at Freeway Ford getting some other work done on the car and was told that the spring coils were a defective part and covered under extended warranty. I could have gotten them fixed for free, but wasn't told that when I called to get the repair quote.I spent $500 for parts that I could have gotten replaced for free. Even still, I chalked it up to miscommunication and decided to continue using them for maintenance and repairs. Two years later, I brought the car in to get the timing belt and oil changed. The employee at the service counter told me that they could change my oil but not to worry about changing the timing belt because my car had a timing chain and those don't need to be changed. I continued going to Freeway Ford for maintenance and repairs for over a year after that and none of the other service techs ever recommended that I change the timing belt, so I had no reason to question the accuracy of what he said. About two weeks my car broke down because my timing BELT went out! I will quite possibly need a new engine. I have contacted Freeway Ford about this and they have told me that since I don't have written proof of what their employee told me, they will do nothing for me. This is the second time this shop has cost me hundreds of dollars through no fault of my own This time it will probably be over $1000. I am now a single mother of two small kids. I can't afford to put a new engine in my car and Barbee's Freeway Ford refuses to take any responsibility for their negligence,. More

The dealer misrepresented the car on multiple occasions. After completing a thorough dealer’s quality inspection, fluids were not topped off as claimed. Also, the salesman put air in a flat tire “because i After completing a thorough dealer’s quality inspection, fluids were not topped off as claimed. Also, the salesman put air in a flat tire “because it had been sitting too long.” I had to add air again on the way home. When I got home, I took the car to a tire shop where they found a 6 inch cut in the tire that was unrepairable and “had been there for awhile.” Two other tires had wear bars, requiring me to buy four new tires. I had also asked the salesman in there was an owner’s manual, to which he replied that it was in the glove box. It wasn’t. Eventually, I did get the owner's manual. They talk a lot about integrity before the sale, but the only thing they really care about is dollars. I wish I had checked their BBB rating before I bought from them. More

I bought a 2010 Fusion from Barbee, so when I wanted to replace it, I went back. I absolutely love my 2013 Fusion. I loved the '10, and Ford really upped it's game with the '13. My salesperson was Cody Rob replace it, I went back. I absolutely love my 2013 Fusion. I loved the '10, and Ford really upped it's game with the '13. My salesperson was Cody Roberts. He met me at the front door at my first visit and took good care of me through the process. The car I wanted wasn't on the showroom floor, so he tried his best to find one in the Ford network. I'm particular about my options and I'm willing to wait for the exact car I want, so Cody ordered mine after we went through the options list together. Took a few weeks to be built and delivered, Cody kept me informed during the process, and updated the delivery date. Upon delivery Cody made sure my cell phones were connected, and we went to his computer to update my status with the Ford Owner website. I recommend Freeway Ford, and look up my boy Cody Roberts for a good buying experience. More

My husband and I could not have had a better experience at a dealership on our search for his perfect truck. Cody was an absolute dream to work with. Everyone knows how most car buying experiences can ra at a dealership on our search for his perfect truck. Cody was an absolute dream to work with. Everyone knows how most car buying experiences can range anywhere from mediocre to terrible, but Cody was there for us in every possible way and we actually (I can't believe I'm saying this) enjoyed buying our truck. We couldn't be happier with the end product and how easy the whole process was. Cody helped us meet all of our requirements for a new F-150 and also made it happen without our strict budget. Cody is one of the few salesmen out there that has the rare ability to listen to what his client wants, rather than just throwing around sales pitches. There was no pressure, no stress and was just overall a fabulous experience. We very highly recommend working with Cody at Freeway Ford no matter what type of car you're in the market for. Salesmen like that are few and far between! More

Had a new tire go with less than 400 miles on it, was told to bring tire back, did so, and was blown off, no more responses. Disappointed with customer service. told to bring tire back, did so, and was blown off, no more responses. Disappointed with customer service. More

Ron was respectful of my time, and truly went out of his way to make me feel at ease through the entire purchasing process. His follow up after the sale has been tremendous! I have been so pleased w way to make me feel at ease through the entire purchasing process. His follow up after the sale has been tremendous! I have been so pleased with Ron, that I will be going back today to check out a truck with my son. Thanks Again Ron ! More

We had such a great expereience with freeway ford. Our sales person Ron Clark was the most knowledgable person we had ever had dealings with about cars. For the first time in our life we actually had fun sales person Ron Clark was the most knowledgable person we had ever had dealings with about cars. For the first time in our life we actually had fun buying a car. The best part about the experience is when we were proud owners of our new car, ron asked us if he could pray over us and the car so we would be safe. It is that special thoughtfullness that we admired about Freeway ford. thank you Ron for being so kind to my family and god bless you. More

Worked with Ron Clark and found a great inventory and great prices. Second car bought from same dealership and salesman in 2 years. Recommend working with Ron Clark. great prices. Second car bought from same dealership and salesman in 2 years. Recommend working with Ron Clark. More

Extraordinarily customer focused and goes the extra mile to find the right vehicle to fill the need. Patient, not pushy for the sale. Knows the sale happens when the needs are met. i have since visited t to find the right vehicle to fill the need. Patient, not pushy for the sale. Knows the sale happens when the needs are met. i have since visited the Service Department and this, too, is the best auto experience I have ever had. More