Freeway Ford

It was a great experience. Cody Roberts was awesome to work with. He was respectful, kind and took the time to get to know us and understand what we were looking for. When we found one we liked, he was d work with. He was respectful, kind and took the time to get to know us and understand what we were looking for. When we found one we liked, he was diligent in working with us to make the transaction successful. He rocked!!! More

I would like to thank Freeway Ford for their exceptional consideration with today's purchase of a 2011 F-150. The sales staff (Phil McTaggart) and his sales manager should be commended for their considerati consideration with today's purchase of a 2011 F-150. The sales staff (Phil McTaggart) and his sales manager should be commended for their consideration of my personal situation (Longmont flood). Their consideration allowed me to purchase this vehicle to aid in my re-construction work. They have my highest recommendation. Craig Kolling Longmont CO More

OMG worst service imaginable. I discovered I purchased 1,297.00 in additional equipment. I never had time to go get my clear bra and low jack put on my 2012 focus. A year and 1/2 later i called the dealer 1,297.00 in additional equipment. I never had time to go get my clear bra and low jack put on my 2012 focus. A year and 1/2 later i called the dealership asking for a refund on my additional equipment and got the run around for over a month. Thed say "we will call you right back time and time again. " I finally showed up with a male friend. They said "well refund your clear bra and low jack. Well get check in mail a.s.a,p. " A week later i called. They hadnt put check in mail, left wondering if they lied to me or if ill ever get refund. Such poor cusomer service. I cant believe they go around lieing to people decieving people and giving them run around, i spent $1,000.00s of $ where they took me for extended warrenty, additional equipment, oil changes and i never got oil changes or low jack and clear bra. Now wondering? Will i get refund. More

On 10 October 2013, I bought a Ford Focus, VIN #1FADP3K25EL156060 at Barbee’s Freeway Ford, 4471 E. Evans Ave, Denver, CO 80222,(303)757-3673. Unfortunately, this dealer is practicing the commo #1FADP3K25EL156060 at Barbee’s Freeway Ford, 4471 E. Evans Ave, Denver, CO 80222,(303)757-3673. Unfortunately, this dealer is practicing the common and illegal tactic of Yo-Yo sales. Additionally, they are keeping portions of down-payments as rent on vehicles that they could not get approved. Under The Colorado Consumer Protection Act 6-1-708, a dealership is prohibited from these types of actions. I am disappointed because the terms of the loan deal discussed at the dealership have changed and is now resulting in a much higher rate since I bought the car home two weeks ago. Furthermore, after discussing this problem with Barbee’s Freeway Ford Financing Manager Douglas Lawrence; I was informed that If I wished to return the car. I would be subject to the rental fee of $50.00 a day plus $0.50 per mile in mileage charges. The total of $650.00 for rental + $155.50 mileage = $805.50. This unscrupulous financing manager is trying to bring me back one or more times to sign a new, costlier deal. I find these actions reprehensible; and I assume not a representation of Fords dedication to customer service and mission. As a twenty year Veteran of the Armed Force and still part of the workforce serving those that reflect the goodness and selflessness of the human race. I am astonished and disheartened by these illegal practices. They should be ashamed of themselves taking advantage of a Government workers desperation during a Government shutdown. Ford financing ran my credit report and it should have been finalized what they could offer based on my credit rating, the down payment and the length of the loan. I can’t understand why a 15 minute process took over two weeks, and still is not finalized. If the loan was based on the preliminary offer of financing the dealership still acted in bad faith by knowingly quoting a rate that they know won’t be approved and refusing to give back my down payment. More

While shopping for a new car with my girlfriend, I spotted a car that had my name written all over it. I worked with sales consultant Cody Roberts and we came up with a deal that was satisfactory to b spotted a car that had my name written all over it. I worked with sales consultant Cody Roberts and we came up with a deal that was satisfactory to both of us. The whole transaction was very pleasant and Cody was never pushy or anything. He was very easy to work with and I could tell that he was trying to get me the very best deal possible for this car. I absolutely love the car. If you need a car, I highly recommend that you look up Cody and let him get you the deal you're looking for. More

Great experience ever, thanks for the honesty, and the value of my time This is the right way to do car business in colorado...!! I will recommended to all. value of my time This is the right way to do car business in colorado...!! I will recommended to all. More

I was pushed into a purchase that I did not want. Irwin told me that he was giving me a deal on the internet price and when I got home in a newly purchased car that I was not sure I wanted to buy. I had in told me that he was giving me a deal on the internet price and when I got home in a newly purchased car that I was not sure I wanted to buy. I had instant buyer's remorse. (Irwin probably bragged to his coworkers that he "knocked my head off.") So I checked the online price; the exact car I'd just purchased for the "best price" was $3000 less online. Irwin and Ron had successfully sold me a car that I wasn't sure I was interested in...they probably felt like they'd done their job for the day, effectively taking advantage of an exhausted window-shopper, while I felt run over by a truck. I did go back the next day, this time in a suit, with a print-out of the web page listing the actual online price and they dropped the price for me. I do not consider that good customer service, but just trying to make up for being caught in a lie. I would strongly recommend against anyone shopping at a Ford dealership. More

I live in Kentucky and my son who lives with me is working in North Dakota. I called this Dealership to speak to "Shawn" to find out what he needed to satisfy the requirements he was needing from my working in North Dakota. I called this Dealership to speak to "Shawn" to find out what he needed to satisfy the requirements he was needing from my son as my son was working out in the field and did not have access to a fax machine or even a landline phone. My son lives with me when he is home from his job, and gets his mail at my home address. Shawn was rude and spoke to me like I was lying and gave me the impression that he thought I was covering up something for my son. I assure you I was not. My son is a Veteran and served in the Army and even though my son had his Army papers from The Veterans Affairs Administration that had our home address on it from KY, Shawn said "They weren't good enough." He threatened to take my sons car away and not give him his money back and even tried to threaten to charge my son for mileage on the car. My son has had his car for over a month now. Somehow it sounded shady to me. I feel this place needs a lesson in manners and they need to remember what it means to give good customer service. I am sure the man who opened this dealership years ago would not appreciate the negative comments his dealership receives. And I sure didn't appreciate the sarcastic "Mom" Shawn used when he said "Alright, Mom" as we finished our conversation because I can guarantee you if you were my Son, your attitude would definitely receive an adjustment. Thanks for the sarcasm and inconsideration. It isn't all about the money, and Karma is a witch!! More

Terrible service. They don't answer phone calls. Poorly run. The only decent part of this dealership is the receptionist(s). Absolutely do not buy from here. Poorly run. The only decent part of this dealership is the receptionist(s). Absolutely do not buy from here. More

They had a car My wife and I were interested in and Ron made the arrangements for us to test drive. After we decided to purchase the vehicle we noticed a problem with the sensors which led to a bent wheel. made the arrangements for us to test drive. After we decided to purchase the vehicle we noticed a problem with the sensors which led to a bent wheel. Ron and the guys in service replaced the wheel and we are very happy! More