Freeway Ford

Good Experience with salesman Cody Roberts We purchased a used Ford Flex Limited from Cody Roberts. I was happy that he was not a loud, pushy "hard seller." It was relaxed dealing with Cody. He We purchased a used Ford Flex Limited from Cody Roberts. I was happy that he was not a loud, pushy "hard seller." It was relaxed dealing with Cody. He was persistent which a salesman needs to be, but patient and not obnoxious or over the top which type A salesman can be. He knew a great deal about the digital technology in the Flex and offered several times after the sale to be a resource for us on using it. He comes across as a good guy who listens to hear what we are needing and not just make the sale at all costs. I recommend working with Cody. More

I'm always wary about taking my car in for service, especially to a dealer. As a female, Ive been taken advantage of before. Not here. I came in because I thought I needed something that sad going to especially to a dealer. As a female, Ive been taken advantage of before. Not here. I came in because I thought I needed something that sad going to cost a pretty penny, but they were honest with me and it ended up being a simple fix. They were not pushy about trying to rope me into other unnecessary services. Great service, highly recommend. More

Cody was proffesional and thorough. The experience was top notch. Because of the great experience with Cody, we'll be back to buy again.just awesome, love our flex. top notch. Because of the great experience with Cody, we'll be back to buy again.just awesome, love our flex. More

I like that I only dealt with two people, the sales process was painless. I have not always had that type of experience in the past at other dealerships. The sales person went out of his way to make process was painless. I have not always had that type of experience in the past at other dealerships. The sales person went out of his way to make me happy with doing business at Freedom Ford. Dave More

Earlier this year, I had an oil leak in my 2007 Ford Escape. I took it in for repairs and paid $500 for an oil pan leak. I could still smell oil burning and called, but they said they had spilled a litt Escape. I took it in for repairs and paid $500 for an oil pan leak. I could still smell oil burning and called, but they said they had spilled a little or it could be the old leak burning off. The smell never disappeared. I noticed oil in my garage, and I took it in again. The service department had my car at 7:00AM, but no one contacted me with information until 2:00 despite me calling several times. When I called their shuttle service, the kid could not understand my address (which is not tricky) and he kept calling saying he could not find me. Finally after two hours, he gave up. The dealership sent someone else who apologized for the ridiculous wait. only quoted me $489, and said I needed to have my timing cover replaced. I asked I f that was damaged in the last repair, but he said that was impossible. I made another appointment. When I dropped it off, Oly (who goes by Max) said it was actually $1489 I would need to pay, $800 of which was for less than a day's labor! I told him I could not afford that, and I left. Later, their customer service manager sent me a $25 gift card for the two-hour shuttle debacle, but when I tried to use it, there was no money on the card! This was a horrible experience in every way. Avoid this service department! More

Excellent Service, Great Price, Knowledgable Sales Person. A great buying experience! Cody Roberts was excellent in his follow up locating the exact vehicle I wanted and arranged for the sale at MY CO Person. A great buying experience! Cody Roberts was excellent in his follow up locating the exact vehicle I wanted and arranged for the sale at MY CONVENIENCE! More

I searched high and low for a reasonably priced Toyota Tacoma, and finally found one out of state at Barbee's Freeway Ford. I absolutely abhor shopping for and buying a vehicle, but Cody Roberts made it a Tacoma, and finally found one out of state at Barbee's Freeway Ford. I absolutely abhor shopping for and buying a vehicle, but Cody Roberts made it a pleasant experience and completely worth the six hour drive! He provided exceptional, professional customer service and an easy, hassle-free transaction. I got exactly the vehicle I wanted and was treated wonderfully. Thank you, Cody! More

Jordan was very knowledgeable, worked hard for us, and was able to answer all of our questions. The dealership was able to meet our financial needs while helping us get into a 2014 Ford Escape Titanium. was able to answer all of our questions. The dealership was able to meet our financial needs while helping us get into a 2014 Ford Escape Titanium. We are very happy with the deal we received on the vehicle, the offer they gave us on our trade in, and the service. We will definitely be coming back for future vehicle purchase. More

Cody was very knowledgable about the vehicle we purchased and he gave us our space to discuss amongst ourselves if this was the one. Cody was awesome to work with, thank you. and he gave us our space to discuss amongst ourselves if this was the one. Cody was awesome to work with, thank you. More

Where to start? My brother,mom,and I drove 6 hours one way to buy a car from this dealership for my mom. Had talked to Ryan about this certified ford edge on Thursday, and set up an appointment for follow way to buy a car from this dealership for my mom. Had talked to Ryan about this certified ford edge on Thursday, and set up an appointment for following Monday to look at the car. I asked Ryan to call me if they sold it before Monday,he said he would(gave him my phone number). We arrived at the dealership a little ahead of time. We were taken inside to wait until Ryan showed up. After about 10 minutes of waiting we were told Ryan was not working. My brother told the salesman Ryan had better be there as we had driven 6 hours. Ryan showed up shortly after that. This is where the LIES and Slezzyness of the dealership starts. Ryan told us to give him a couple minutes which we did, only to learn that the car we drove 6 hours to see had been sold. We asked him when and Ryan told us on Friday. I asked him why he didn't call me and he said he did not have my phone number(lie 1 & 2). As stated above he had my number. I thought this was odd so I went out to my car and called the dealership and asked a salesman if this edge was still available and he stated that the car had not been sold. Upon going back inside, Ryan had taken my brother and mom to see another edge-more expensive one. Just across the room where Ryan was showing the more expensive one,set an edge that looked like the one we came to see. I went over and looked at it, checked the lot number and they matched the one we had driven 6 hours to see. I told my brother, so decided to check VIN # and wouldn't you know they matched the car we drove to see, that had been sold the previous Friday-how does that happen? My brother asked Ryan about this edge(did not say we had matched VIN) and Ryan said it was for sale. LIE # 3. How can a car already sold, be for sale? When we asked for more details about this already sold car, Ryan again stated it was for sale but that it was not certified. LIE #4. Once again how can a certified car that was sold, now not be sold and not certified? Wow how can you run a business on lies? Our patience had reached its end with the lies, so we started the 6 hour journey home. The amount of time(12hours) and money for gas and food that was wasted on this dealership is something we will not get back. If by reading this review it will save someone else from having to go through the lies, then I guess that is some consolation. I should have followed my gut and not do business with this dealership after reading other bad reviews. More