Freeway Ford

Avoid this dealer at all cost!!! They were so friendly and helpful in selling me a car but less than 24 hours later, ignored my calls and made no effort to fix my problem. I contacted They were so friendly and helpful in selling me a car but less than 24 hours later, ignored my calls and made no effort to fix my problem. I contacted Ford Corporate customer service and they agreed with me that Freeway Ford mishandled my issue and were embarrassed by the dealership. But they said the dealership is independently owned and I was at the mercy of the dealership! I have been a Ford owner for over 30 years and their trucks and car are the best! So highly recommend buying one but NOT at this dealership. More

A TRUE blessing I came to your dealership in total defensive mode. I have never had an experience that had been positive when buying a car. I met Dustin Gonzales I came to your dealership in total defensive mode. I have never had an experience that had been positive when buying a car. I met Dustin Gonzales through a co-worker who told me that my experience with this dealership and salesman would be different than any I had before. I met Dustin and explained my situation, not a situation I normally like to admit. I had made a mistake in purchasing my last vehicle with no help or assistance in what my family really needed in a vehicle. The last dealership just wanted a sale nothing more. Well, they got the sale but lost a customer. Dustin listened to what I needed, worked with me in the trade in and stayed within the perameters that I gave him. I was worried, 1) I wouldn't be able to get a vehicle that my family needed. 2) that Dustin would just sell me something not truly listen to what my families needs were. Well... I was surprised. There were no fights, it was an absolute pleasure working with Dustin. I have already passed his information, your dealerships information to my family and close friends. I have never done that before, never trusted anyone enough to take care of those I love the most. I do now, you not only made a sale that day, you earned a customer for LIFE. My kids are growing and soon will be driving, the cars that will need to be purchased will come from Dustin and your dealership. I cannot thank you all enough. Thank you for caring, understanding and walking me through a big decision in a family with 6 kids. I will always refer others to your dealership. Dustin, THANK YOU, THANK YOU, THANK YOU. You made a difficult situation so much better. Michael Wagner More

Awesome First class service Thank you for being prompt, kind and courteous Ms. Shawna Carter Ms. Carter kept informed every step of way as to what services I truly needed. Thank you for being prompt, kind and courteous Ms. Shawna Carter Ms. Carter kept informed every step of way as to what services I truly needed. More

Vehicle purchase I found the truck I wanted online, submitted a request and was contacted by Shawn in very short time. I met him at the dealership, he was very knowled I found the truck I wanted online, submitted a request and was contacted by Shawn in very short time. I met him at the dealership, he was very knowledgeable and we made a great deal. More

Bending over backwards I have never left either the showroom or the service shop unsatisfied. Their desire to please the customer is as strong and reliable as their product I have never left either the showroom or the service shop unsatisfied. Their desire to please the customer is as strong and reliable as their product. More

Battery Replacement Had my 2008 Ford Escape Hybrid battery replaced. Autozone would not touch it because it was a hybrid, so I went the extra 10 miles, since you always d Had my 2008 Ford Escape Hybrid battery replaced. Autozone would not touch it because it was a hybrid, so I went the extra 10 miles, since you always did a good job. More

Service 6/22/17 Freeway had to keep my truck overnight and Shawna was great communicating why. She kept me informed at all levels of the service being performed. Sh Freeway had to keep my truck overnight and Shawna was great communicating why. She kept me informed at all levels of the service being performed. She deserves a raise for her professionalism. More

was looking for a car with good gas mileage, awd, affordable I was looking at inventory on line, next day Jordan called me, I went to dealership, was greeted as soon as I went into showroom. A sales agent recomm I was looking at inventory on line, next day Jordan called me, I went to dealership, was greeted as soon as I went into showroom. A sales agent recommended the Escape to me after I told him what I was looking for. More

New Escape I was saw a used Escape and inquired about it, learned it was 4wd so not interested. Dave contacted me via email and asked if I would like a new Escap I was saw a used Escape and inquired about it, learned it was 4wd so not interested. Dave contacted me via email and asked if I would like a new Escape for the same price. What's not to like about that? I came, I looked, I drove, I bought, am happy. Dave was easy to work with, was upbeat, cheerful, helpful and answered all my questions and the last one that turned out to be 10 more questions. Very patient with me. Ninety-nine percent of the folks I met stood, smiled, shook my hand and were cheerful. Thanks to all. Dave Houghtaling More

Service you can trust Made appointment for my usual oil change, but what I always like is the review after the appointment. They always take the time to explain what they f Made appointment for my usual oil change, but what I always like is the review after the appointment. They always take the time to explain what they found during the oil change to keep my car in top shape. They always suggest when to do the things they found, but never with any pushiness or you have got to get this done right now! They are helpful suggestions, rather than a sales pitch! My 2004 Explorer has 146K miles and runs great, mostly because I have taken the time to get it serviced at Barbee's Freeway Ford. More