Freedom Chevrolet San Antonio

Great deal on oil change. But why did I need an appointment when they just put you in the queue when you arrive. But why did I need an appointment when they just put you in the queue when you arrive. More

Dealership would not respond to my texts to receive updates. When I got my insurance involved to get updates they reached out to myself, my insurance adjuster and a third person from my insurance compa updates. When I got my insurance involved to get updates they reached out to myself, my insurance adjuster and a third person from my insurance company that was handling the financial side of the claim. We all got different information, the financial person and myself was were told that the dealership was still waiting on parts. My adjuster spoke directly to the service manager and was told the parts had been delivered 5 days prior. Once the work was basically put on rush after we called them out on the discrepancies, I got a call that the truck was ready for pick up. When I showed up the job was not complete, and a part was missing. All they could tell me was that the necessary part was never ordered. When discussing what was going to be done to fix this problem I was rushed to pay my deductible before they could even explain how they were going to fix the missing part. Not happy at all with how my experience with this dealership went, would not recommend and will drive to a further dealership if I need it. More

I paid for a tire rotation and the pressure was low on one tire. I got in my car and my steering wheel was low and seat all the way back like it had been taken for a joy ride. I tried the service because one tire. I got in my car and my steering wheel was low and seat all the way back like it had been taken for a joy ride. I tried the service because it was complementary. I was not happy when I left. I sat in my car and wondered if I got I into the wrong vehicle. More

I recently had my truck repaired at freedom Chevrolet , and while I am very pleased with the quality of the repairs, I did notice a couple of things missing afterward, including a photo of a family member and while I am very pleased with the quality of the repairs, I did notice a couple of things missing afterward, including a photo of a family member that was attached to my dashboard cluster. Although the repair work was excellent and my truck is running smoothly, I would appreciate if the dealership could be more careful with personal items. On a positive note, I want to highlight the exceptional service provided by the service advisor. Rogelio Cerda was incredibly helpful throughout the entire process, keeping me informed and addressing all my concerns with professionalism and courtesy. Their assistance made a potentially stressful situation much easier to handle. Overall, while there are a few areas for improvement, the helpfulness of the service advisor stands out as a significant positive aspect of my experience. More

Service consultant Gabrielle Draeger is very helpful to me and my husband and is the best! me and my husband and is the best! More

The worse customer service in San Antonio, TX, I had a 1pm appointment for a oil change I got there at 12:30pm, when I check at 2:10pm my car was in the place that I parked when I went to the customer ser 1pm appointment for a oil change I got there at 12:30pm, when I check at 2:10pm my car was in the place that I parked when I went to the customer service area and told Ms. Linda how come me car was done they start passing the bucket with excuses and they ignore me at that time I ask for my key and left. More

They did a decent job on the oil change, but they didn’t honor the coupon they said they would. I brought in a coupon that was expired by two days. I spoke to the advisor about it and she said they would ho honor the coupon they said they would. I brought in a coupon that was expired by two days. I spoke to the advisor about it and she said they would honor it. The charge would be around $10 for the oil change plus two additional quarts of oil at $8 a piece. My wife picked up the car and just paid without asking, but when I saw the receipt, it said $47 and part of that charge was 6 quarts of oil. This is not the end of the world, but it doesn’t do much for your credibility. More

Great speedy service department ! Did a great job no problems answering all my questions and would recommend Did a great job no problems answering all my questions and would recommend More

Very slow customer service. Off duty person was more efficient. Tough to wait over 2 hours for an oil change. Off duty person was more efficient. Tough to wait over 2 hours for an oil change. More

Friendly yet professional. Answered all my questions prior to scheduling and then performed the requested services with attention even to the smallest details. I will defiinitl Answered all my questions prior to scheduling and then performed the requested services with attention even to the smallest details. I will defiinitly be back at the next service interval. More