Freedom Chevrolet San Antonio
San Antonio, TX
Filter Reviews by Keyword
By Type
326 Reviews of Freedom Chevrolet San Antonio
Great service & my hat to the mechanic who worked on my truck, he replaced several screws missing from my filter which was great truck, he replaced several screws missing from my filter which was great More
The customer service was Awesome but the experience was not. I made a 9am appointment for an oil change and a tire rotation. checked in at 910am. They told me it was a busy day and could take up to three not. I made a 9am appointment for an oil change and a tire rotation. checked in at 910am. They told me it was a busy day and could take up to three hours. I went ahead and waited at the dealership thinking three hours was the worst case scenario. 6 boring hours later my truck was ready. Every hour the wonderful lady helping me would come up to me and let me know they were working on it but each hour past making it a terrible. I understand busy but I don't understand making someone wait in the lobby for 6 hours especially when it was scheduled. Next time I will skip Freedom Chevy and drive an extra 8 miles to the nearest chevy/gmc dealer. Do not recommend getting serviced here unless you really need to. I will not be back. More
From the time I called for an appointment to the time I dropped off my vehicle for an oil change and general service I was treated like they truly cared about my concerns. The professional way everyone han dropped off my vehicle for an oil change and general service I was treated like they truly cared about my concerns. The professional way everyone handled everything was more than I expected. Thank you Linda Acosta for making sure I mattered. More
Really helpful all the way from the service department to the sales team! Jess rodriguez from service help out a lot and Marko rodriguez from sales did an amazing job! the sales team! Jess rodriguez from service help out a lot and Marko rodriguez from sales did an amazing job! More
I booked service for 9:00 am! I arrived a half hour early. The lady behind the service desk was doing every thing but providing service! When she got to me I was informed that i I arrived a half hour early. The lady behind the service desk was doing every thing but providing service! When she got to me I was informed that it would take seven hours to get my oil changed! I told her that I was waiting, and seven hours wait was not acceptable. I also told that a ride from the dealership was AVAILABLE, but it turn out I was out of the area they provided rides! I was told I would have to wait! Your service department is a joke! In fact it's so bad I will never return for service! I will also find another dealership to buy my next new Chevy from! Former new Chevy buyer! More