Fred Beans Ford of Newtown

Dealership damaged our truck and denied responsibility We dropped off our truck for service work and when we picked it up there was a large dent on the tool box. We talked to Lance and Gary in service plus We dropped off our truck for service work and when we picked it up there was a large dent on the tool box. We talked to Lance and Gary in service plus the dealership manager John Klein. All three were worthless. They refused to fix the dent. I talked to the local police about it and they told me this dealership has a very bad reputation. More

No pressure At first I was contacted by Patrick by email. I felt comfortable enough to go into the dealership by my- self because I was dealing with Patrick. He l At first I was contacted by Patrick by email. I felt comfortable enough to go into the dealership by my- self because I was dealing with Patrick. He listened to all my concerns and wants and after a couple of weeks he contacted me with the vehicle I was looking for. He had to negotiate for me and the numbers worked out for my budget. Patrick is a no pressure salesman and was truly interested in my concerns. I am very happy with my vehicle and plan to keep it for many years. More

Another Satisfied Customer I was very pleased with the professionalism and high level customer service I received from this dealership. I typically do not like going through the I was very pleased with the professionalism and high level customer service I received from this dealership. I typically do not like going through the process of purchasing vehicles and the overall transaction process that I've experienced in past experiences with dealerships. (i.e. the long waiting and usually full days spent to purchase) However, Scott Lavin along with all the other staff involved in my transaction at Bill Marsh Ford, Newtown were extremely helpful and possessed a wealth of product knowledge. Scott was instrumental in ensuring my needs were met by taking the time to understand my motivation and ultimate end goal. Scott was very professional and followed up with me to keep me posted as information became available. He did an outstanding job and should be recognized as such. More

Beat dealership I've had the pleasure of visiting I walked into bill marsh ford expecting the normal dealership. I couldn't have been more wrong. From the get go I received great customer service and I walked into bill marsh ford expecting the normal dealership. I couldn't have been more wrong. From the get go I received great customer service and I was treated like an old friend coming back. The dealers, Patrick in particular, were honest, friendly, upfront, and overall great. I'm young guy so when I visit a car dealership I'm usually not taken very seriously, but the fact that I was able to come in , sit down, and discuss a purchase was refreshing. The process was nowhere near simple due to problems on my end, however they were comitted to making it work and helping me walk out with what I wanted. But it wasn't all about the purchase that impressed me. They brought me a cup of coffee while I was on the phone, they treated all their customers like friends and family, and they showed me around and made sure I could have anything I could ever want or need. I'm hoping for many years to come that I will not have to purchase another vehicle, but if I do I would make the trip back to do business here again. That should say sonething. More

Pleasantly Surprised and Extremely Satisfied Needed to find a quality used car for our daughter that met a shopping list of important features and financial limits in a hurry. Discovered the car Needed to find a quality used car for our daughter that met a shopping list of important features and financial limits in a hurry. Discovered the car of my choice on the internet @ Bill Marsh Ford of Newtown, PA. My wife called the dealership and made an appointment with David Pierson, sales consultant, who had the car, the keys, and the pertinent documentation ready for me when I arrived. We met the Used Car Sales Manager, Steve Spolar, who permitted my wife and I to take the car out for a test ride back to our home in case we decided that we wanted the car and needed to drive the trade-in car back. We returned with the car and our trade-in in hopes of making the deal. Took all of a half-hour after our arrival to reach an agreement of sale. We sealed the deal, and I signed the necessary paperwork with the business manager, Bill Burns. All was done by evening. Everyone there was congenial and professional with only one purpose in mind- to provide us with the pertinent information, show us the car, let us test drive the car, and hopefully, come to a decisive, happy ending for them and for us. A truly positive, satisfying experience. More

Great experience Easy process. I worked with Scott Lavin. He was patient and knowledgeable. All of my questions were answered. I appreciated the follow up phone ca Easy process. I worked with Scott Lavin. He was patient and knowledgeable. All of my questions were answered. I appreciated the follow up phone call. More

No hassle fantastic experience We bought a 2016 Ford Escape Titanium from Scott Lavin and he was fantastic. He was great in explaining the features of the car, he was not pushy and We bought a 2016 Ford Escape Titanium from Scott Lavin and he was fantastic. He was great in explaining the features of the car, he was not pushy and he was very personable. We had an overall fantastic experience. More