Franklin Ford

So far, no complaints. I have not yet taken delivery of the vehicle (I wanted a couple of options added) but I do own it. The staff (Sergey, Manny, George) have been very I have not yet taken delivery of the vehicle (I wanted a couple of options added) but I do own it. The staff (Sergey, Manny, George) have been very friendly and helpful for the entire process. Quick communication, friendly, and help to understand everything every step of the way. No pressure, even when talking extended warranties. Once I declined the discussion was over. I like that. Most importantly, unlike many car sales organizations, they would speak to my wife directly - not asking questions through me. I did take the truck for a spin and love it. Looking for a new Ford or maybe a used vehicle? Talk to Franklin Ford first. More

The staff were polite and respectful, and friendly. I would have to say that hands down that I would recommend that anyone looking to buy a vehicle go to Franklin Ford. The experience and vehicle price I would have to say that hands down that I would recommend that anyone looking to buy a vehicle go to Franklin Ford. The experience and vehicle price can’t be beat. More

Excellent, knowledgeable sales reps, and management. The process from test drive to purchase was so easy and smooth. Thank you! The process from test drive to purchase was so easy and smooth. Thank you! More

This has been the best car buying experience I have ever had. Car shopping is my least favorite thing to do and David and Manny at Franklin Ford have changed my opinion on car shopping. David was great and had. Car shopping is my least favorite thing to do and David and Manny at Franklin Ford have changed my opinion on car shopping. David was great and very informative and was able to answer all our questions. More

We purchased an eco sport for my brother and the whole deal couldn’t have been easier. Our salesman Ian was understanding and professional to our situation. We’ve been doing business with Franklin ford deal couldn’t have been easier. Our salesman Ian was understanding and professional to our situation. We’ve been doing business with Franklin ford for many years and will keep doing so in the future. Happy customer More

Amazing work Great interaction George has been and and will be my guy for life thank you will be my guy for life thank you More

I came from out of state (CT) to buy my Ford Bronco Sport and I got a great price from them on the 2024 Bronco Sport Big Bend (beat anything in CT with the exact same options by a big margin). However, more and I got a great price from them on the 2024 Bronco Sport Big Bend (beat anything in CT with the exact same options by a big margin). However, more importantly, they were simply wonderful, honest people to deal with. Both after I test drove the Bronco Sport, as well as over the course of the next few days and several phone calls, my sales person (Eric Langmead) as well as both sales managers (George Carr and Ian Marsh) were simply great. They answered all my questions re about the car and about getting it licensed and registered in CT. Also Manny Fernandes, the Finance Mgr, was also very knowledgeable about all the financing options and/or extended warranties, etc. available to me. The entire sales process was friendly and informative and not "pushy" at all. Also, there were no last minute hidden cost "add-ons" or fees or other unexplainable charges to increase the agreed upon price. And after the sale, they were just as great and Franklin Ford even had two very nice people (Rich and Tony) meet us at the CT DMV in Norwich, CT to insure everything went smoothly with the CT registration process and to answer any last minute questions about the Bronco's Remote Start system and theBluetooth/Applephone link etc.(which made my wife very happy!!). Overall, this was just a wonderful car buying experience (and I have bought a lot of cars over the last 40 yrs) and I rate them as one of the two best ( of the numerous car dealers I have visited) that I have ever dealt with. I would certainly buy from them again and definitely recommend them to anybody. More

Franklin Ford was top Notch. Sergey came out and introduced himself made me feel very comfortable. The buying process went smoothly. I would recommend them to all my friends. Sergey came out and introduced himself made me feel very comfortable. The buying process went smoothly. I would recommend them to all my friends. Thank you! More

Everyone is so helpful and willing to explain in detail all of the various forms. all of the various forms. More

Everyone was very helpful and made for a great experience starting with the salesman Eric and all the way to the financing great place and great people thank you very much Franklin goes I will send everybody starting with the salesman Eric and all the way to the financing great place and great people thank you very much Franklin goes I will send everybody I can to your location thank you again More