Franklin Ford

Great Sevice! Friendly down to earth people. Especially Mike in the sales department.Very helpful explaining all the different options and answering all our questions.ThankYou!! Mike in the sales department.Very helpful explaining all the different options and answering all our questions.ThankYou!! More

This is the second used car that I have purchased at Franklin Ford. I have been very happy both times with the entire experience. The sales person, Kyle Ives, was very helpful, but not at all pushy in Franklin Ford. I have been very happy both times with the entire experience. The sales person, Kyle Ives, was very helpful, but not at all pushy in all aspects of purchasing the car from the test drive to the time I got in the car and drove off. Bryan Cutlip was very helpful as I called several times with many questions. Bob Mellen did a very good job with the financing. Very pleasant experience! More

I just leased a brand new 2013 Ford Explorer from Franklin Ford located in Franklin Massachusetts. It was a very good experience. I contacted them on a Monday morning and indicated I was considering Franklin Ford located in Franklin Massachusetts. It was a very good experience. I contacted them on a Monday morning and indicated I was considering leasing a new Ford Explorer. I planned on trading in my 2008 Ford Taurus X Crossover. I received a call back within a couple of hours from salesman George Carr. He asked me some questions about my car preference between a lease vs purchase. After reviewing my auto needs he said he would match up their inventory to my request of model and options and call me back shortly. George called me back about an hour later. We made plans for me to go to dealership on Tuesday. I test drove a new Explorer XLT. George was patient and courteous. He spent as much time as I needed to make my decision. He laid out all my cost options and we made a deal to lease the car. I then sat down with the Business Manager Bob Mellen. Bob also outlined all the necessary information of options relating to the lease. At no time did I feel pressured to accept any of the options from either the salesman George or business manager Bob. On Wednesday I picked up the new 2013 Ford Explorer. George went over all the features once again and even Sync my IPhone to my car. After making sure I was satisfied with the demonstrations the sales manager came out to make sure I was happy and satisfied with my experience with Franklin Ford. I would highly recommend buying or leasing a car from Franklin Ford. It was a stress free experience overall. I will look forward to dealing with Franklin Ford when my lease is up in 2015. More

This was a great experience. It was a hassle free purchase with no salesman pressures to purchase unneccessary extras. George Cannon wasa great salesperson. He knew exactly how to handle a customer purchase with no salesman pressures to purchase unneccessary extras. George Cannon wasa great salesperson. He knew exactly how to handle a customer. I had been getting prices from dealer auctions and we actually got this vehicle at that price with a couple of extras thrown in. Car Gurus website is the way to go if you know what you want to purchase. Thank you More

I had been to 2 other local Ford Dealerships before driving to Franklin Ford to make my purchase at Franklin Ford. Upon arriving I was sure I was going to be treated the way I was at the other dealers driving to Franklin Ford to make my purchase at Franklin Ford. Upon arriving I was sure I was going to be treated the way I was at the other dealerships with high pressure and wasn't looking forward to it. I was greeted by my salesman George Carr, who not only listened to my needs, but recommed I go with an XLT Explorer rather that a Limited as it had the equipment I was looking for. He saved me thousands by listening to me and showing me what I was looking for rather that trying to sell me something with stuff that I didn't really need. We he gave me a number on my trade in vehicle, it was a few hundred more that the other dealers had given me, and this was right up fornt, He didn't have to keep going to his manager to "see what he could do" as the other dealers did. I was able to take my new car home that day. I am truly greatful for giving them a chance and will be sure to return when it's time for my next purchase. More

Very pleased with the sales experience for one new car and 2 used cars recently. The finance guy, Justin, worked great with us to make the three deals happen. and 2 used cars recently. The finance guy, Justin, worked great with us to make the three deals happen. More

Customer service here is excellent! Best experience I've ever had at a car dealership. Mike is an excellent car salesman and did everything for us. Went above and beyond! Bill is incredibly nice too. I c ever had at a car dealership. Mike is an excellent car salesman and did everything for us. Went above and beyond! Bill is incredibly nice too. I could not happier with the vehicle I have all because of this dealership. I recommend this dealership to everyone! More

I had a great experience with the Franklin Ford team from start to finish. They suggested I was a perfect candidate for leasing a car. While I was still adjusting to this idea since I have always purchased start to finish. They suggested I was a perfect candidate for leasing a car. While I was still adjusting to this idea since I have always purchased new cars, no pressure was exerted and I was told various pricing options would be proposed for comparison and decisionmaking. I had plenty of time looking at various Fusions and Focus and the test drive on the back roads gave me the opportunity to really know how they would manage the road. Once I made my decision, the paperwork was fully explained, financial questions were answered and the process went smoothly. The car was ready for pickup as planned. The hands-on tutorials through all the features and gadgets were really helpful. I would recommend this dealership highly. More

I had a great experience purchasing a pre-owned Fusion at Franklin Ford. I found the sales person, George, knowledgeable, patient and trustworthy. I felt he responded to my concerns, was polite and he was s Franklin Ford. I found the sales person, George, knowledgeable, patient and trustworthy. I felt he responded to my concerns, was polite and he was sincere. I would recommend this dealership to my friends and family. I have heard great things about service too. I look forward to my check-ups at the dealership. No stress experience! More

You can feel the sleaze the moment you walk in the door. I just wanted to test drive a car. I asked if it could be held for less than a day, but was pressured to put a deposit on it. While I was at work, I just wanted to test drive a car. I asked if it could be held for less than a day, but was pressured to put a deposit on it. While I was at work, the sales person called my cell and left a message, which is fine. Before I could call back, he left another message, after which he started texting me. Even before that point, I had doubts about buying the car, but that pushed me to not want to purchase from there. On several occasions, I tried to contact them to get my deposit back, with no response. I had to contact the BBB in order for them to finally listen. More