Franklin Ford

Ford Escape We recently purchased a new Ford Escape at Franklin. The staff was easy to work with and made the experience very positive. Scheduling a test drive We recently purchased a new Ford Escape at Franklin. The staff was easy to work with and made the experience very positive. Scheduling a test drive and getting information was fast, and the staff was always friendly. Our Sales Consultant Dave took the extra time to review options and on the test drive pointed out just the right things to make the drive productive. When we picked up the vehicle, he did a comprehensive walk through of the vehicle but seemed to be aware of just what we needed to know based on the previous test drive and our questions. We wouldn't be surprised if he sold a lot of vehicles. We also appreciated the follow up after our test drive; some dealers were too pushy, that didn't happen at Franklin Ford. Of the several vehicles we looked at, Dave was the only consultant that answered all questions on the spot, but also didn't pester us afterward while we were continuing our research. That helped us make the decision. More

Great dealership; excellent service! I went there to purchase a pre-owned 2012 Ford Explorer Limited. I was extremely satisfied with the whole process, they not only were flexible with th I went there to purchase a pre-owned 2012 Ford Explorer Limited. I was extremely satisfied with the whole process, they not only were flexible with the purchase price; but also offered me the best price for my trade. Nick D. was my sales guy and he is fantastic - very well spoken and professional. I've purchased many cars in my lifetime and this is the first time the sales guy sat with me for about 20 mins and went over all the technology and options in the car. After I picked up the car, I found a few minor quirks and the service took exceptional care of me. I am extremely impressed with their honesty and courtesy, I was always provided with a loaner vehicle and they went above and beyond to fix the issues that were brought to their attention. I will always recommend this dealership - the GM Brian C. is fantastic, and their sales team is non-pressuring. The service adviser Edward M. has been the best as well from day one! Good job guys and keep up the good work. More

Excellent service staff and service I've brought my pre-owned 2012 Ford Explorer Limited here couple of times for few tweaks and issues. They have gone above and beyond to resolve my is I've brought my pre-owned 2012 Ford Explorer Limited here couple of times for few tweaks and issues. They have gone above and beyond to resolve my issues. They always make sure all my issues are solved and exceed my expectations. Not once I was disappointed, as the service advisers listen to the issues and even my suggestions to the problems. I feel their service staff are very knowledgeable and never let me down. I will go back here in a few months when its time for my oil change, and routine maintenance. Good job guys! More

I brought My 2010 Lincoln MKT because of a warning with the blind spot sensors on the rear view mirrors. They said they had to replace the mirrors. Was covered under warranty by Lincoln. When I got home I the blind spot sensors on the rear view mirrors. They said they had to replace the mirrors. Was covered under warranty by Lincoln. When I got home I noticed some small bubbles on mirrors (they had to paint them). When touched the paint comes off in flakes. After a month paint is peeling on both mirrors in multiple locations. I could have done a better job with a can of spray paint. Would bring it back but dealership is 1.5hrs away and would need to take another day out of work. Very poor workmanship, Car did look brand new until now!!!!! More

When I started looking for a Ford Mustang GT, I signed up for a website called TrueCar which gives you a locked-in price for cars at dealerships nearest to you. Within a few hours of signing up, Bruce Fuery for a website called TrueCar which gives you a locked-in price for cars at dealerships nearest to you. Within a few hours of signing up, Bruce Fuery called and emailed me regarding the car and asked when I could come in to their dealership. Some time later, after shopping around most of the dealerships in Massachusetts, I came back to Bruce and asked what he could do for me. The company I work for, EQNE, frequently goes to Franklin Ford for trucks so there was already an established relationship there. I cannot express enough how helpful and accommodating Bruce was in trying to help me reach my goals and earn my business. He tried to think outside the box as much as possible to get my price down and get me the best vehicle. Unfortunately, because I used the TrueCar service (which costs dealers $300 per sale) I was able to find the car at a lower price ($300 cheaper, naturally) at another dealership. Had I not used TrueCar with Franklin Ford I would more than likely have purchased my Mustang GT from them instead. I cannot recommend this dealership enough! It was a pleasure working with Bruce, if you go to Franklin Ford ask for him. Thank you. More

I want to start by saying that I have NEVER written a review but I need to share the experience we had at Franklin Ford. I had called and spoken with 2 salespeople on the phone prior to coming in and en review but I need to share the experience we had at Franklin Ford. I had called and spoken with 2 salespeople on the phone prior to coming in and enjoyed talking with them. We walked into the dealership and were surprised at how small it was (almost missed it driving by!). Let me tell you that GOOD things come in small packages! As soon as we walked in it was a different feeling - we were welcomed, not "pounced upon" like you are at some other places. Everyone we worked with was courteous, friendly and did not lay on the pressure that is so difficult to deal with. Buying a car is stressful enough,-- these people actually made it easy!! We had gone to another dealership earlier that day and it was such an anxiety provoking experience we ended up walking out. We left there and went to Franklin Ford and felt comfortable. We ended up spending a little more for the vehicle than we had planned on, (it was super packed with options!) but they worked with us and I do believe they gave us the best price they could. More

I saw a red 2011 Ford Ranger on the lot and went in to inquire about it. My sales guy was George Carr. He was AWESOME! He treated me fantastically, and helped me in every way he could, for me to purchase inquire about it. My sales guy was George Carr. He was AWESOME! He treated me fantastically, and helped me in every way he could, for me to purchase the truck. I then went to meet with Adam in Finance. Again, I was treated great, and the process was very smooth. Both went over all the details thoroughly, and made sure I understood. It was truly a great experience for me. Word of mouth is very powerful, and have already told many of my experience with them. If I ever have to trade "Annie" in, I know I will definitely be going back to Franklin Ford! Lynn R Norwood, MA More

The entire staff was most helpful and non- aggressive.They answered and rectified any concerns we had and made the buying process pleasant and relaxing. aggressive.They answered and rectified any concerns we had and made the buying process pleasant and relaxing. More