Franklin Ford

Mybbuying a truck easy Bought a F250 from Franklin Ford, they were great. Ron sold me the truck and George handled financing. They made the process very easy. Highly recomme Bought a F250 from Franklin Ford, they were great. Ron sold me the truck and George handled financing. They made the process very easy. Highly recommended! More

I was offered a $1,000 incentive/rebate I had purchased a Ford van from Franklin Ford dealership at the end of December 2015. I was offered a $1,000 incentive/rebate one I ad-wrap the vehicl I had purchased a Ford van from Franklin Ford dealership at the end of December 2015. I was offered a $1,000 incentive/rebate one I ad-wrap the vehicle. I have sent all the paperwork (invoice, contractor license) back on Feb 15th via email to George, Sales and Leasing consultant. Since then, I have a reached out several times, to include June 8th, June 16th, again no reply. Most recently, on July 12, 2016, I had sent an email to Bob, GM and Gorge again, requesting action be taken as 8 months late, I still have not received the incentive check. !!!!!!!!!; nor have I even received a courtesy call back or email reply. This service is unacceptable, and the fact I have not received refund I was offered is a clear violation of contract. I have copies of all emails and correspondence which I can provide. From Geroge: I will look into it tomorrow for you when I get in and get you and answer. It shouldn't take that long and I will find out the status for you. George On Wed, Jun 8, 2016 at 6:59 PM I have been out sick for the last few days but will be back in tomorrow and check with Bruce who was your salesman. I will email you tomorrow morning and let you know. George On Wed, Jun 15, 2016 I have a call into ford commercial connection and am just waiting for a call back. I will keep you posted as they are researching it now for me. George On Wed, Jun 15, 2016, 6:27 PM It is been 3 months and still nothing!!!!!!!!!!!!!! More

Excellent Buying Experience I've bought three cars there now over the past 6 years, two new for the family and one used for myself. The new cars were bought under the partner pri I've bought three cars there now over the past 6 years, two new for the family and one used for myself. The new cars were bought under the partner pricing program, so I expected no stress and a good price and got it. But it was the same buying used; I got a very good price, which was advertised online, with no stress. I bought from George the last two times, who was very knowledgeable and extremely helpful. There was a small dent in my car that they pledged to fix and followed through even though it would not have changed the outcome of the sale. I've done a little bit of service there as well and have no complaints, though I usually don't use dealers for service. Highly recommended! More

Outstanding Experience Purchased a Fusion from Dave. Great car and awesome buying experience. Bryan the GM made everything super easy and gave me a fantastic deal. My pet pe Purchased a Fusion from Dave. Great car and awesome buying experience. Bryan the GM made everything super easy and gave me a fantastic deal. My pet peeve is how long it takes with paperwork and how expensive extended warranties are. Mark was super quick and gave me a great deal with products and financing. Couldn't be happier with them. More

Great Dealer & ExcellentSales Person Most recently went to Franklin Ford after going to all the Ford Dealers in area of my home from a E-Mail to them to walking out door with a beautiful Most recently went to Franklin Ford after going to all the Ford Dealers in area of my home from a E-Mail to them to walking out door with a beautiful loaded Explorer Limited traded in my 2010 Limited with 30,000 miles (Pristene) got a good price on trade in and Bruce Fuery the business development manager was incredibly friendly throughout the deal,knows the ford lines also.Bought lot of cars from dealers over my time,Vettes,Escalade, Etc & many Fords and this my 5th Exployer and Franklin Ford has been the best so far-Gre88t Dealer lot of vehicles to deal with and highly advise & recommend them and Bruce Fuery.-Bobby E Earls-Ocala Fla & Mass. More

Fantastic Service Worked with Jeff and Shawn on a new Mustang, they were incredibly friendly throughout the whole process, from trade-in through the financing. Never fe Worked with Jeff and Shawn on a new Mustang, they were incredibly friendly throughout the whole process, from trade-in through the financing. Never felt pressured, they explained everything very clearly and the price you receive is incredible for the amount of car you're purchasing. More

Great Experience I would give them 10 stars if possible. My wife and I purchased a 2013 Ford F150 from Franklin Ford on Friday night. Mike Harmdin the saleman made it I would give them 10 stars if possible. My wife and I purchased a 2013 Ford F150 from Franklin Ford on Friday night. Mike Harmdin the saleman made it a pleasure to buy from them Mark the finance manager was a pleasure to work with as well! I can't say enough about the honestly and professionalism these two gentlemen showed throughout the process . Thanks again Franklin Ford. More

Good Experience I recently purchased a used VW Jetta from Franklin Ford and was very happy with the experience. I requested information after I found the car on TrueC I recently purchased a used VW Jetta from Franklin Ford and was very happy with the experience. I requested information after I found the car on TrueCar.com and received a response within the hour. I called and they set up an appointment for me to look at the car in 30 minutes and when I got there, it was up front and warmed up to take a test drive right away. Mike was great, very patient with all of my questions and requests regarding even the smallest details of the car. The sales manager Sean was friendly and energetic, and very involved throughout the process. The business manager Adam was really laid back and super friendly, very easy to talk to. Everyone remembered me each time I went, which was really different from some of the other larger dealerships I had been to. They were overall very accommodating, and Sean and Mike made sure I was happy with everything when I arrived to pick up the car. In addition, I was able get an amazing price. I would definitely recommend this dealership. More

Slow and Snobby I brought my car into Franklin Ford a couple weeks back to have some work done. It was the middle of the week, but it was an emergency, so I had to do I brought my car into Franklin Ford a couple weeks back to have some work done. It was the middle of the week, but it was an emergency, so I had to do it. They told me it would be done the next day, but it wound up being longer. I don't have an extra car, so that was a problem for me. That's ok if you have an extra vehicle at home, but I don't. Overall I found the service department to be hard to get in touch with over the phone. They came across a little rude too, like I'm not as good as the next guy because I'm not cruising in with a 2015 pickup truck or something. I don't know how many times they asked what year my car was and then made a face at me like they I should go jump off a bridge for driving such an old vehicle. Kind of funny since the dealership wasn't anything to write home about until this summer when they remodeled it. Any way, I've been going there for years, but things have started going down hill, so I'm in the market for a new shop. More

New F 150 Purchase Purchased a new F 150 King Ranch during Thanksging week. We requested a quote from an internet search and we got a prompt reply. Scheduling a test dri Purchased a new F 150 King Ranch during Thanksging week. We requested a quote from an internet search and we got a prompt reply. Scheduling a test drive was easy and the truck was ready at the promised time for the test run. The sale person was Mike Normandin. He was very knowlegeable about the F 150 and the competive vehicles that compete with the Ford. Mike took the time for us to do a thorough test drive and he was great at pointing all the great featuresof the truck. The final negotiations were as expected with offers and counteroffers, however, at the end of the day I believe Franklin was very competitive as I shopped around quite a bit. Their service department installed an box liner andt came out great. The truck was ready for delivery in 48 hours and the detailing inside and out was impeccable. I have to say that the overall experince was about the best I have had while purchaising a new vehicle. More