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Franklin Ford
Franklin, MA
234 Reviews
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234 Reviews of Franklin Ford
November 09, 2017
Stay Away from Service Time management is certainly not a skill found anywhere at Franklin Ford. They give you a completely false time frame as to when your vehicle will be Time management is certainly not a skill found anywhere at Franklin Ford. They give you a completely false time frame as to when your vehicle will be ready and basically kidnap your vehicle for, if you're lucky, until they "get to it." The last two times I have had repairs done under warranty (and after purchasing the service contract when I bought the vehicle from Franklin Ford), they have given me a time frame of "it'll be ready this afternoon" after dropping it off either the night before or first thing in the morning. Never happens. Once I drop off the vehicle, radio silence commences. The only way to find out if your vehicle has an update is to be proactive and call them. And they won't even touch your car until you start calling and complaining about the wait. The most recent experience had me drop off the vehicle first thing in the morning. I was told that within an hour, I would get a diagnosis of the problem and then I would be called to figure out the next steps. Four hours later, I called to see what was going on, and they hadn't even TOUCHED the car yet. I then asked if it would still be ready at the end of the day, they couldn't give me an answer. I then called at the end of the day to get an update and was told "oh, we haven't started the repairs yet because it will take at least 4 hours to do and it's near the end of our day. We'll do it first thing in the morning." Do these people really think that we can go two full days without a car just because they don't know how to manage their time efficiently? I didn't end up getting my car back until the end of the SECOND full day on the lot. If the repairs were going to take two days, then set a realistic expectation. Tell me when you diagnose the problem. But when you say you're going to start the diagnosis at 8 a.m., don't touch the car until 1 p.m. and then don't contact the owner until they call you at 4 p.m., don't expect a happy customer. I will be bringing my complaints through any and every channel possible to make sure these people understand that you cannot kidnap a vehicle, give a false expected time of completion and not deliver on your most basic promises. More
by carguy559
Employees Worked With
Entire service department
August 20, 2017
They lie I bought a car and had a hitch put on which was improperly installed by their 3rd party. The Gm and the saleperson promised the car would be fixed by I bought a car and had a hitch put on which was improperly installed by their 3rd party. The Gm and the saleperson promised the car would be fixed by their mechanic's (ford) and not back at the 3rd party. Well they lied, they sent the car back and when I asked them about their mechanics doing it they said nothing but thanks to GPS I know the car left and went to that 3rd party and now I have no idea if the wiring is correct and if they drilled holes in the body. When I confront them with their lies, they had no answer. DON"T TRUST ANYTHING THEY SAY!!! Find another dealer More
by Steven Tenore
Employees Worked With
The crappy sales GM
June 16, 2017
Remember-The Destination Fee is already in the Sticker Price Sales guy said, "This is the selling price" and then attempted to add on Destination Fee, which is already in the sticker price. Drove 90 miles from Sales guy said, "This is the selling price" and then attempted to add on Destination Fee, which is already in the sticker price. Drove 90 miles from CT to get this price only to find it was nothing special once you compared the 'new' price with Dest Fee with other dealers. AND, this was for a new vehicle.... when I got there to look at the car and drive it (it took 40 minutes to find the keys), the car had over 700 miles on it!! Watch out for this dealership, especially when you're leasing. More
by CapeCodJonny
Employees Worked With
Rich Breen
May 14, 2017
Great Sales experience Honest, quick, and to the point. These guys get it, and I was very pleased with the entire experience. It's a convenient location, and none of the h Honest, quick, and to the point. These guys get it, and I was very pleased with the entire experience. It's a convenient location, and none of the huge "sales swamp" that you get with larger dealers. They have the inventory without the corporate bureaucracy. Additionally, they had the best price around. So much better than my experience in Foxboro. More
by rodmansinks.com
Employees Worked With
Ron
February 12, 2017
Mybbuying a truck easy Bought a F250 from Franklin Ford, they were great. Ron sold me the truck and George handled financing. They made the process very easy. Highly recomme Bought a F250 from Franklin Ford, they were great. Ron sold me the truck and George handled financing. They made the process very easy. Highly recommended! More
by Kevin Kehrmeyer
Employees Worked With
Ron and George
August 13, 2016
I was offered a $1,000 incentive/rebate I had purchased a Ford van from Franklin Ford dealership at the end of December 2015. I was offered a $1,000 incentive/rebate one I ad-wrap the vehicl I had purchased a Ford van from Franklin Ford dealership at the end of December 2015. I was offered a $1,000 incentive/rebate one I ad-wrap the vehicle. I have sent all the paperwork (invoice, contractor license) back on Feb 15th via email to George, Sales and Leasing consultant. Since then, I have a reached out several times, to include June 8th, June 16th, again no reply. Most recently, on July 12, 2016, I had sent an email to Bob, GM and Gorge again, requesting action be taken as 8 months late, I still have not received the incentive check. !!!!!!!!!; nor have I even received a courtesy call back or email reply. This service is unacceptable, and the fact I have not received refund I was offered is a clear violation of contract. I have copies of all emails and correspondence which I can provide. From Geroge: I will look into it tomorrow for you when I get in and get you and answer. It shouldn't take that long and I will find out the status for you. George On Wed, Jun 8, 2016 at 6:59 PM I have been out sick for the last few days but will be back in tomorrow and check with Bruce who was your salesman. I will email you tomorrow morning and let you know. George On Wed, Jun 15, 2016 I have a call into ford commercial connection and am just waiting for a call back. I will keep you posted as they are researching it now for me. George On Wed, Jun 15, 2016, 6:27 PM It is been 3 months and still nothing!!!!!!!!!!!!!! More
by zabal
Employees Worked With
george carr
February 19, 2016
Excellent Buying Experience I've bought three cars there now over the past 6 years, two new for the family and one used for myself. The new cars were bought under the partner pri I've bought three cars there now over the past 6 years, two new for the family and one used for myself. The new cars were bought under the partner pricing program, so I expected no stress and a good price and got it. But it was the same buying used; I got a very good price, which was advertised online, with no stress. I bought from George the last two times, who was very knowledgeable and extremely helpful. There was a small dent in my car that they pledged to fix and followed through even though it would not have changed the outcome of the sale. I've done a little bit of service there as well and have no complaints, though I usually don't use dealers for service. Highly recommended! More
by majorcranky
Employees Worked With
George
December 31, 2015
Outstanding Experience Purchased a Fusion from Dave. Great car and awesome buying experience. Bryan the GM made everything super easy and gave me a fantastic deal. My pet pe Purchased a Fusion from Dave. Great car and awesome buying experience. Bryan the GM made everything super easy and gave me a fantastic deal. My pet peeve is how long it takes with paperwork and how expensive extended warranties are. Mark was super quick and gave me a great deal with products and financing. Couldn't be happier with them. More
by MrMiranda
Employees Worked With
Dave, Bryan, Mark
August 07, 2015
Great Dealer & ExcellentSales Person Most recently went to Franklin Ford after going to all the Ford Dealers in area of my home from a E-Mail to them to walking out door with a beautiful Most recently went to Franklin Ford after going to all the Ford Dealers in area of my home from a E-Mail to them to walking out door with a beautiful loaded Explorer Limited traded in my 2010 Limited with 30,000 miles (Pristene) got a good price on trade in and Bruce Fuery the business development manager was incredibly friendly throughout the deal,knows the ford lines also.Bought lot of cars from dealers over my time,Vettes,Escalade, Etc & many Fords and this my 5th Exployer and Franklin Ford has been the best so far-Gre88t Dealer lot of vehicles to deal with and highly advise & recommend them and Bruce Fuery.-Bobby E Earls-Ocala Fla & Mass. More
by Ford Pride
Employees Worked With
Bruce Fuery
July 08, 2015
Fantastic Service Worked with Jeff and Shawn on a new Mustang, they were incredibly friendly throughout the whole process, from trade-in through the financing. Never fe Worked with Jeff and Shawn on a new Mustang, they were incredibly friendly throughout the whole process, from trade-in through the financing. Never felt pressured, they explained everything very clearly and the price you receive is incredible for the amount of car you're purchasing. More
by Mike1
Employees Worked With
Shawn, Jeff
