Franklin Ford

Lack of Communication They had my work van since January 17th. I got a rental for work through my company's fleet services. I just picked up my work van today (2/25) And it They had my work van since January 17th. I got a rental for work through my company's fleet services. I just picked up my work van today (2/25) And it has not been repaired. I repeat, it has NOT been repaired. They have had it all these weeks and still didn't fix it. I told the mechanic when I dropped it off, that I was having to get a jump-start every Monday because the radio would turn itself on and drain the battery over the weekend. Do you THINK that they looked at the radio first? NO. They ran diagnostic tests. And then did nothing further because, "the technician was sick" or "the technician was on vacation" for weeks. Only just last week- during one of MY calls TO them- they told me that they found the problem! They found that the radio had a short in it!!! Wow! Imagine if they'd only listened to me back in January? They had to order a new radio. It's on backorder. OF COURSE IT IS. He wanted to keep my work van for at least another week. Are you kidding me? I don't want to get in trouble with my employer for having had that rental SUV for 6 weeks as it is!! I just took the xxxx work van back with no radio because they pulled the fuse out. Also, they would never, ever return my calls. I would leave a message with the service department only to have to call them again a couple days later and leave another one. Once in a while, I WOULD get to talk to a service person. I am done with them. More

Family Feel Thank you for making my family feel like yours! Had an incredible experience with completely up front pricing and negotiations. Thank you Scott for h Thank you for making my family feel like yours! Had an incredible experience with completely up front pricing and negotiations. Thank you Scott for helping my family get into something that was right for us. More

Great First Leasing Experience! Ron made the entire leasing process very comfortable and without confusion or stress. He is extremely personable and down to earth, I never felt like Ron made the entire leasing process very comfortable and without confusion or stress. He is extremely personable and down to earth, I never felt like he was forcing the sale on me or trying to cheat me on the deal. Ron was very knowledgable and I trusted that he always had my best interest in mind. His friendliness made the whole sale very pleasant and I couldn't be happier with my new vehicle! Thank you! More

Great buying experience Dave was very knowledgeable and helped me find a car with the features I was looking for quickly! I highly recommend the dealership and getting help f Dave was very knowledgeable and helped me find a car with the features I was looking for quickly! I highly recommend the dealership and getting help from Dave to anyone. More

Only good experiences with Franklin Ford Service and Sales I have only had good experiences with Franklin Ford service and sales. The service department has always done right by me - taking good care of my ca I have only had good experiences with Franklin Ford service and sales. The service department has always done right by me - taking good care of my car and treating me well. Everyone is friendly and helpful whether I have a scheduled appointment or something came up suddenly (like the nail in my tire last week). They took great care of me, fixed my car quickly and I think their prices are very fair. I am a single mom on a tight budget - so my used Ford Focus (which I bought at Franklin Ford) has been great. I will buy another Ford and I will remain a customer of Franklin Ford. More

Stay Away from Service Time management is certainly not a skill found anywhere at Franklin Ford. They give you a completely false time frame as to when your vehicle will be Time management is certainly not a skill found anywhere at Franklin Ford. They give you a completely false time frame as to when your vehicle will be ready and basically kidnap your vehicle for, if you're lucky, until they "get to it." The last two times I have had repairs done under warranty (and after purchasing the service contract when I bought the vehicle from Franklin Ford), they have given me a time frame of "it'll be ready this afternoon" after dropping it off either the night before or first thing in the morning. Never happens. Once I drop off the vehicle, radio silence commences. The only way to find out if your vehicle has an update is to be proactive and call them. And they won't even touch your car until you start calling and complaining about the wait. The most recent experience had me drop off the vehicle first thing in the morning. I was told that within an hour, I would get a diagnosis of the problem and then I would be called to figure out the next steps. Four hours later, I called to see what was going on, and they hadn't even TOUCHED the car yet. I then asked if it would still be ready at the end of the day, they couldn't give me an answer. I then called at the end of the day to get an update and was told "oh, we haven't started the repairs yet because it will take at least 4 hours to do and it's near the end of our day. We'll do it first thing in the morning." Do these people really think that we can go two full days without a car just because they don't know how to manage their time efficiently? I didn't end up getting my car back until the end of the SECOND full day on the lot. If the repairs were going to take two days, then set a realistic expectation. Tell me when you diagnose the problem. But when you say you're going to start the diagnosis at 8 a.m., don't touch the car until 1 p.m. and then don't contact the owner until they call you at 4 p.m., don't expect a happy customer. I will be bringing my complaints through any and every channel possible to make sure these people understand that you cannot kidnap a vehicle, give a false expected time of completion and not deliver on your most basic promises. More

They lie I bought a car and had a hitch put on which was improperly installed by their 3rd party. The Gm and the saleperson promised the car would be fixed by I bought a car and had a hitch put on which was improperly installed by their 3rd party. The Gm and the saleperson promised the car would be fixed by their mechanic's (ford) and not back at the 3rd party. Well they lied, they sent the car back and when I asked them about their mechanics doing it they said nothing but thanks to GPS I know the car left and went to that 3rd party and now I have no idea if the wiring is correct and if they drilled holes in the body. When I confront them with their lies, they had no answer. DON"T TRUST ANYTHING THEY SAY!!! Find another dealer More

Remember-The Destination Fee is already in the Sticker Price Sales guy said, "This is the selling price" and then attempted to add on Destination Fee, which is already in the sticker price. Drove 90 miles from Sales guy said, "This is the selling price" and then attempted to add on Destination Fee, which is already in the sticker price. Drove 90 miles from CT to get this price only to find it was nothing special once you compared the 'new' price with Dest Fee with other dealers. AND, this was for a new vehicle.... when I got there to look at the car and drive it (it took 40 minutes to find the keys), the car had over 700 miles on it!! Watch out for this dealership, especially when you're leasing. More

Great Sales experience Honest, quick, and to the point. These guys get it, and I was very pleased with the entire experience. It's a convenient location, and none of the h Honest, quick, and to the point. These guys get it, and I was very pleased with the entire experience. It's a convenient location, and none of the huge "sales swamp" that you get with larger dealers. They have the inventory without the corporate bureaucracy. Additionally, they had the best price around. So much better than my experience in Foxboro. More