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Franklin Ford
Franklin, MA
299 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA.
We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 299 reviews
Verified Customer
June 17, 2026
Always great service from all involved. Care in keeping mats clean, accuracy in accomplishing requested attention! Care in keeping mats clean, accuracy in accomplishing requested attention! More
by PATTYFLYNN08
Employees Worked With
June 17, 2026
The customer service is exceptional. The owners should know George Manny and Ann are making my experience a pleasant one!!!!! The owners should know George Manny and Ann are making my experience a pleasant one!!!!! More
by ECODYCAM
June 15, 2026
Went smooth enough, car was as expected from previous research Other than having to wait an extra day due to an illness at the dealership i got my car quickly research Other than having to wait an extra day due to an illness at the dealership i got my car quickly More
by cmccoy7
June 15, 2026
Ann Hutchins is amazing! She even had the trucks picked up and delivered for us which is incredibly convenient. You will continue to have our business as long as Ann is handl She even had the trucks picked up and delivered for us which is incredibly convenient. You will continue to have our business as long as Ann is handling it. Thanks so much and great job! More
by COLLEEN17
Employees Worked With
June 14, 2026
Ann is really good on what she does Should be more people in this world like her people in this world like her More
by fjohnson815
June 14, 2026
I received very prompt, kind and knowledgeable service. They reminded me of tire rotation time and thanked me for using their service. They reminded me of tire rotation time and thanked me for using their service. More
by JOHN GRIFF
Employees Worked With
June 14, 2026
Ron gave excellent insights and top notch customer service. Made the purchase process a good experience! Thank you service. Made the purchase process a good experience! Thank you More
by nburns1977
