Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Franklin Ford
Franklin, MA
299 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA.
We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 299 reviews
Verified Customer
June 19, 2026
Service was easy and all issues were identified and fixed quickly. Overall a good experience. quickly. Overall a good experience. More
by sean@rentul.net
Employees Worked With
June 18, 2026
Dave , the maintenance manager and Mike in Setvice. Department along with all the rest of the staff our undoubtably the best and that’s why I still purchased my carsat Franklin Ford Department along with all the rest of the staff our undoubtably the best and that’s why I still purchased my carsat Franklin Ford More
by frankward27
Employees Worked With
Other Employees :
Mike in service
June 18, 2026
My experience was pleasant from beginning to end. As I checked in the attendant explained the procedure and politely answered my questions. When I was finished he also explained everything to me My As I checked in the attendant explained the procedure and politely answered my questions. When I was finished he also explained everything to me My questions were answered informatively and understandably. Very satisfied! More
by KATHYBUNSTEIN
Employees Worked With
Bill Lembo
June 18, 2026
Went in to have them check the felt pad that was hanging down. This was after I had an oil change less than 100 miles ago. They stated worn out. Truck has 33000 miles on it! You think it was over tightened? down. This was after I had an oil change less than 100 miles ago. They stated worn out. Truck has 33000 miles on it! You think it was over tightened? Service manager stated 410.00 for part. I’ve had for one year certified vehicle. How many oil changes can it handle if the cover falls off after 33000 miles? More
by Albertmorin
Employees Worked With
June 17, 2026
Great service. Very knowledgeable staff, who are always willing to help. Will go there again Very knowledgeable staff, who are always willing to help. Will go there again More
by Elle
Employees Worked With
June 17, 2026
Excellent service department , friendly staff fair reasonable price. I would recommend Franklin Ford to everyone reasonable price. I would recommend Franklin Ford to everyone More
by RSTPERE1
Employees Worked With
