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Franklin Ford
Franklin, MA
250 Reviews
Franklin Ford has been family owned since 2002. We are members of Franklin’s Downtown Partnership and proud sponsors of the local high school cheerleading team and basketball tournament. Conveniently located on Route 140 on King Street in historic Franklin, MA.
We believe buying a vehicle should feel personal, honest, and stress-free. At Franklin Ford, you’re treated like a neighbor not a number.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 250 reviews
Verified Customer
May 30, 2026
Bill was very courteous, friendly and professional My son has a 2013 Honda Civic and he will be taking his car to Franklin Ford for future maintenance, etc. has a 2013 Honda Civic and he will be taking his car to Franklin Ford for future maintenance, etc. More
by bill.kelso.39
Employees Worked With
Bill
May 30, 2026
Sabrina was wonderful for offering the concierge of pickup and drop off and Mike was great with the calls of explaining what my truck needed and cost. I would definitely recommend Franklin Ford for s pickup and drop off and Mike was great with the calls of explaining what my truck needed and cost. I would definitely recommend Franklin Ford for service and purchase. Sergei was a great salesman. More
by PETERS1982
May 29, 2026
Prompt and efficient. Could not have been better Additionally k Kept me informed of repair status Could not have been better Additionally k Kept me informed of repair status More
by tinkthecat
May 28, 2026
From the start, the service staff was courteous on the phone and very accommodating. A follow up call was made offering a convenient at home service option. The job was done reasonably fast making it a gr phone and very accommodating. A follow up call was made offering a convenient at home service option. The job was done reasonably fast making it a great experience! More
by LJMARGUERITE
May 28, 2026
Franklin Ford has been my "Go To" dealership. It was the first place I visited while looking for a high quality used car but I thought I could do better. After visiting seven other dealerships I It was the first place I visited while looking for a high quality used car but I thought I could do better. After visiting seven other dealerships I came back to Franklin Ford and purchased the very first car Ron showed me. My last Ford Escape 2014 lasted 185000 miles and 12 years. My "new to me 2022 Ford Escape is awesome. Thank you for everything. Ernie Hart More
by Ernie
February 07, 2026
Franklin Ford has provided ATROCIOUS service for the F150 I purchased from them in 2018. For instance, the last time I had them change the oil, the mechanic failed to twist the oil plug the final quarter tur I purchased from them in 2018. For instance, the last time I had them change the oil, the mechanic failed to twist the oil plug the final quarter turn, causing a leak. Another time my truck sat in the lot for 45 minutes without so much as a tire pressure check. Since I only had one hour to spare, I drove away WITHOUT ANY service. Franklin Ford's most recent failure to provide basic customer service was when I made an online appointment. Three days after I made the appointment, Franklin Ford called and canceled it with less than 24 hours notice, blaming the customer for not checking all appropriate boxes. UNBELIEVABLE. Only inertia keeps Franklin Ford from folding. It sure as xxxx isn't their customer service. (One star selected by default. If I could give negative stars, I would.) More
by james babb
Employees Worked With
October 26, 2025
I bought a f150 5 liter 8. Brand new. Engine uses oil first consumption test i asked for they did not do next time i checked oil level it was noticeably down. They said it was Brand new. Engine uses oil first consumption test i asked for they did not do next time i checked oil level it was noticeably down. They said it was less than a quart between oil changes. They did some stuff that has nothing to do with oil consumption. Said it was was in spec according to ford. I will not buy another ford an definatley not from them. I have not be back in fact i am looking to replace with a chevy More
by Unhappy
Employees Worked With
Mike
