Ford of Cookeville

Very pleasant Christina Root was very helpful and explained everything to me in great detail. She even caught a recall that I had forgotten about and was very help Christina Root was very helpful and explained everything to me in great detail. She even caught a recall that I had forgotten about and was very helpful in getting it fixed. More

Recall notificatiin Christina was extremely helpful and kind assisting us with our appointment for our F 150. She explained in detail what the recalls were and how long Christina was extremely helpful and kind assisting us with our appointment for our F 150. She explained in detail what the recalls were and how long it would take to repair. Thank you. More

OIL CHANGE AND TIRE ROTATION I always have a great experience when i visit Ford of Cookeville. They have a friendly staff that goes above and beyond any other dealer that i hav I always have a great experience when i visit Ford of Cookeville. They have a friendly staff that goes above and beyond any other dealer that i have gone to. Thank you xavier norman for your help. More

Great service Vehicle repaired quickly and runs great after repair. Everyone was awesome and super helpful. I always feel confident that my vehicle will be serviced Vehicle repaired quickly and runs great after repair. Everyone was awesome and super helpful. I always feel confident that my vehicle will be serviced properly and every visit has been awesome. More

Friendly, Quick, Airbag Replacement Service.. I Pulled into the dealership and got into line . They were quick to get my information and get my truck taken care of. The waiting room was very comfo I Pulled into the dealership and got into line . They were quick to get my information and get my truck taken care of. The waiting room was very comfortable. I was told it should take approximately 45 minutes to replace the airbags .. I also appreciated the carwash ! More

Great price, better service Best customer service experience. I traveled to pick up my new truck and Ford of Cookeville picked me up at the airport, fed me and got me on my way Best customer service experience. I traveled to pick up my new truck and Ford of Cookeville picked me up at the airport, fed me and got me on my way quickly. Awesome experience. More

Positive experience Friendly and efficient service writers. I have dealt with both Billy and Casey and found them to be very professional . Any problems that result from Friendly and efficient service writers. I have dealt with both Billy and Casey and found them to be very professional . Any problems that result from service work are handled immediately and to the customers satisfaction. More

ANOTHER GOOD THING Dealerships can be found in nearly every medium sized town in America. To be able to stand out and distinguish one dealership from all the others is Dealerships can be found in nearly every medium sized town in America. To be able to stand out and distinguish one dealership from all the others is really something laudable. Ford of Cookeville does that again and again. We purchase our new (bigger) vehicle about two (2) weeks again and had to follow up on one small warranty thing. In the process I wanted one small thing to be done to the car and I want that done on the same day and time as the warranty stuff. Our sales person who coordinated all this, made it happen just as I desired. In fact, he picked my car up and delivered from and to my work in a driving, cool rain, without complaint and even with a smile on his face. This dealer is professional and fair. We're fans and intent on going back for not only the service but also for future purchases. We have let me of our friends in on the secret of this gem of a car dealershipm More

Professional service with a smile. I phoned into the Service dept. to request a 5,000 mile service on my new 2018 F450 truck. Service writer, Billy Hummel answered the phone and spoke w I phoned into the Service dept. to request a 5,000 mile service on my new 2018 F450 truck. Service writer, Billy Hummel answered the phone and spoke with me reqarding my request. I found Mr. Hummel to be a professional representative of the Cookeville Ford dealership. Billy is articulate and pays attention to detail. While the first service was performed, he kept me apprised of the length of time to complete the job as it was a very busy day prior to the holiday. This was not the first time I have dealt with Billy as my service writer. He is consistently on his game and is very professional in dealing with customers. He is one of the reasons I remain a loyal customer of Cookeville Ford. More

Xavier was very helpful and respectful. Xavier was very knowledgeable in the repairs needing to be done and answered every question I had. He was also very polite and made sure I was taken c Xavier was very knowledgeable in the repairs needing to be done and answered every question I had. He was also very polite and made sure I was taken care of. More