9 Ford Dealers near 38501near 38501

I come to this dealership to service my vehicle over the - JOSHUAKEENE78

I come to this dealership to service my vehicle over the bigger and fancier Cookeville, TN Ford dealership just because of the two ladies that run the service department. They're amazing, stupid helpful, polite, professional and literally try their best to save you money. They explain to you in detail about what's going on and so forth. Love them best service department in Putnam county hands down. Now only if we could expand them to be as big and fancy as the Cookeville Ford dealership that would be awesome. You know nicer seating area, more bathrooms, WiFi while I wait, a nicer bigger waiting area to make my wait a little more.... "homier" and less like I'm at work in a service shop🤷. But I love them.

I can't say enough nice things working with the sales & - twotrees.woods

I can't say enough nice things working with the sales & finance team at RBF. It was a great experience! There was no pressure, they took time with us, answered all of our questions, and followed up with everything needed to purchase and deliver our new truck to us.

I do not leave reviews lightly, and I do not take vehicle - Shauna Hines

I do not leave reviews lightly, and I do not take vehicle repair lightly. When I am spending nearly a month’s pay to repair my vehicle, the bar is extremely high for both customer service and technical knowledge. I would gladly pay more for truly great service, but with East Tennessee Ford, I did not have to. I do not regret my choice and feel that it was money well spent. The Service Department at East Tennessee Ford exceeded every expectation we had. Thomas Williams, our Service Advisor, was outstanding. He was honest, reliable, and truly professional from start to finish. Melissa in the Warranty Department went to bat for us against one of the worst service contracts out there, Endurance, which was not purchased from this dealership, and for good reason. She fought hard to make sure we were taken care of, and that kind of advocacy is rare. Service Manager Doug clearly runs a top notch operation, and Jimmy made the pickup process smooth and easy. Every technician involved deserves recognition as well. Our 14 year old Focus now drives like it is brand new. The turnaround time was incredible. The vehicle was fully diagnosed in just one day, despite needing three major repairs, tires, and several overdue critical maintenance services. Even more impressive, the cost was very reasonable and comparable to independent shops, while still providing true dealership level expertise and service without the typical markup. As a woman with extensive professional experience in the automotive industry, both in dealership service departments and at the corporate level for a major manufacturer, I can confidently say this. I was treated with respect, communicated with clearly, and never once talked down to or dismissed. That alone sets this team apart from many others. This was our first time with this dealership, but we are far from new to working with service departments, and this was without question one of the best experiences we have ever had. I am more than willing to put my personal and professional reputation behind recommending this service department to anyone. They have earned a customer for life.

Great sales personnel. - milesail1

Great sales personnel. Service dept rude and abrupt. I guess they don't have to be friendly since we already bought vehicle. There are 2 other Ford dealers nearby who will be grateful for my service needs.

Terry Phillips stayed late to help get us in a great - Pegasus71

Terry Phillips stayed late to help get us in a great truck with a great deal. They are making every effort to bring this dealership to the top.

My Pontiac sensor indicated the engine needed to be... - docwirt

My Pontiac sensor indicated the engine needed to be checked. I was told that it would cost about $45 for the initial check. Then I was told it was the transmission and that would cost approximately $2450 but that they could flush it and put in new fluid for about $200 which I agreed to. That didn't fix it so they then told me the car had an oil leak that would be about $650. They could look at it again and possibly do a partial transmission fix for about $800. I asked what the car would then be worth and was told that it would be about $3000 less the cost of fixing it. That would mean I would be paying them more money than the car was worth and have nothing. The sales people started calling to try to get me to trade the car when I had made it clear that I had no intention of buying another Pontiac. I took my car to another establishment for a second opinion and found that it had could be (an was) repaired for $178.12 in one day. Woodford Motors had my car for three days and could only tell me how much it was going to cost. In my estimation the whole thing was a set-up to cheat me and/or get me to buy a new car. The only other possiblility was that the mechanic knows absolutely nothing. In either case, people need to know to not take a car there for repair because they certainly will be 'taken to the cleaners'!!!!