Ford of Cookeville

Rating Racheal-Tazelaar When I talk to Racheal-Tazelaar about her job Her excitement and zeal come through my phone. She is so proud of her job and her customers. She encour When I talk to Racheal-Tazelaar about her job Her excitement and zeal come through my phone. She is so proud of her job and her customers. She encourages her clients. She doesn’t pressure them. She treats them like she’d want to be treated. She doesn’t try to snowball them into buying. She ask them, what can I do to make getting a vehicle that you need possible. And when it does she congratulates them. She loves making it happen. It like her customers become family and she follows up on how their enjoying their purchase. More

Rachel was great!! I bought a new edge and Rachel was excellent. She was accommodating in every way and great to deal with. It was her first new sale and she done great! I bought a new edge and Rachel was excellent. She was accommodating in every way and great to deal with. It was her first new sale and she done great!! More

Great service and sales This is the second vehicle I purchased with Ford Lincoln of Cookeville. Both times the service and sales department above and beyond what they should This is the second vehicle I purchased with Ford Lincoln of Cookeville. Both times the service and sales department above and beyond what they should have to help me out More

Amazing Racheal-Tazelaar was amazing very polite and very helpful and a very outstanding persons the dealership is the best ford place we have been to keep up Racheal-Tazelaar was amazing very polite and very helpful and a very outstanding persons the dealership is the best ford place we have been to keep up the good job!!! More

Quick an fast dealing Me and wife was looking for a van to accommodate our growing family. They were able to find what we where looking for and get it too us quickly and at Me and wife was looking for a van to accommodate our growing family. They were able to find what we where looking for and get it too us quickly and at a great price will definitely be a repeat customer More

Service Xavier Norman was timely, professional, kind, helpful - came in for to have my Ford Explorer serviced because the monitoring system for the engine sai Xavier Norman was timely, professional, kind, helpful - came in for to have my Ford Explorer serviced because the monitoring system for the engine said I needed am oil change. More

Great great Rachel is a wonderful kind intelligent person and was very helpful. I will definitely recommend this dealership to all my friends and family. Thank yo Rachel is a wonderful kind intelligent person and was very helpful. I will definitely recommend this dealership to all my friends and family. Thank you all very much for the wonderful experience More

Awesome sales staff I spoke with a pleasant lively aggressive but not overly aggressive sales rep Rachael, she was awesome and I would visit the dealership just because o I spoke with a pleasant lively aggressive but not overly aggressive sales rep Rachael, she was awesome and I would visit the dealership just because of her she is very interested in what she does. and very knowledgeable!!! More

The man!!! No matter what you need he will get you taken care of. Honest , trustworthy , and reliable! Wouldn’t want to ever have to deal with anyone else in th No matter what you need he will get you taken care of. Honest , trustworthy , and reliable! Wouldn’t want to ever have to deal with anyone else in the car buying market!! More

Smooth and hassle free After searching several websites and considering dozens of vehicles that ALMOST met my criteria, I asked Joe to see what he could find on the dealer a After searching several websites and considering dozens of vehicles that ALMOST met my criteria, I asked Joe to see what he could find on the dealer auction networks. He was able to find a few more, but still nothing that I wanted to pull the trigger on. I ultimately settled on 4 - none of which were perfect, but close enough. As a last ditch effort I decided to see if there were any of last year's models available new on the lot. Of course there weren't any, but what they DID have was a new model (this year) Explorer that checked every single box on my "must-have" list. I ended up paying only about $3000 more for a brand new one - and in some cases it was actually LESS than some of the used ones I was considering. Chad was very friendly and professional. He was prompt with his replies and handled everything in a timely manner. As a former customer of Joe's he came out to assist as well. Both of these guys are approachable and easy to talk to. I never felt pressured into anything. Finding exactly what I wanted on the lot made everything go so smoothly. Assuming they don't bring in a bunch of weirdos I will do business with Cookeville Ford for many years to come. More