Ford of Cookeville

Excellent service Excellent and friendly service. Casey helped me right away when I arrived and gave me an approximate wait time for my oil change and complimentary was Excellent and friendly service. Casey helped me right away when I arrived and gave me an approximate wait time for my oil change and complimentary wash but the service was completed in just over half the estimate. Casey updated me through the entire process and explained the completed service. This crew how’s above and beyond! More

Used 2016 F250 puchase. Devon, our sales rep took excellent care of us, personally and professionally. Everyone at the dealership is always friendly and courteous when we vi Devon, our sales rep took excellent care of us, personally and professionally. Everyone at the dealership is always friendly and courteous when we visit. We just wish the paperwork end of the purchase was a bit simpler and less time consuming. That being said, Anthony the finance agent was also excellent. Thank you for helping us with our recent purchase, 2nd one since March 2018. More

Outstanding service! I was in the market for a pickup and wanted to get away from GM and get back in a Ford. Will met me in the parking area and was always conscious of my I was in the market for a pickup and wanted to get away from GM and get back in a Ford. Will met me in the parking area and was always conscious of my budget and my needs. He maximized how much truck I got for how much money I wanted to spend. He was timely, knowledgable, and very pleasant to do business with. He closed the deal in under 2 hours and both of us were happy with the results. I will recommend all my friends to do business at this dealership. More

Excellent service department. I think that my biggest compliment is the timely fashion everything was done. Xavier really took care of me today. He made sure to let me know my engi I think that my biggest compliment is the timely fashion everything was done. Xavier really took care of me today. He made sure to let me know my engine air filter needed replacing and also made me aware of some 80,000 mile maintenance that needs to be done soon. Overall 5 stars. More

Quick, thorough I came in for an oil change and tire rotation. I like that I don’t have to make an appointment to have this done. I left with a clean car, and” a clea I came in for an oil change and tire rotation. I like that I don’t have to make an appointment to have this done. I left with a clean car, and” a clean bill of health”- giving me confidence that things are ok. More

Great They diagnosed my car within two hours and were friendly. I wish the cost wasn't as high as it is, but other than that, it was great. They diagnosed my car within two hours and were friendly. I wish the cost wasn't as high as it is, but other than that, it was great. More

Service Center Outstanding customer service from Christina Root! Very knowledgeable, professional, and personable. Made the customer feel at ease, important, and not Outstanding customer service from Christina Root! Very knowledgeable, professional, and personable. Made the customer feel at ease, important, and not intimidated. A true asset to your service department. More

Greg was attentive, listened, directed the repair, and concluded the work order to my complete satisfaction. This is my typical experience at Ford of Cookeville. concluded the work order to my complete satisfaction. This is my typical experience at Ford of Cookeville. More

oil change Came in for an oil change with questions about a seal leak. Christina was on top of it right away! Work was done in a fair amount of time with a car w Came in for an oil change with questions about a seal leak. Christina was on top of it right away! Work was done in a fair amount of time with a car wash to boot!! Christina is always very friendly, smiling but very professional!! great job! More

Excellent as usual. Awesome dealership, professional and courteous employees. This was our third vehicle bought from Ford Lincoln of Cookeville. We wouldn't go anywhere e Awesome dealership, professional and courteous employees. This was our third vehicle bought from Ford Lincoln of Cookeville. We wouldn't go anywhere else and have sent numerous people to this dealership. Joe Hayden is an awesome man and we love dealing with him, he goes above and beyond to make his customers happy. Lane in the finance dept. is an awesome person. He has helped us finance all three vehicles and always been courteous and helpful to us. He tells you up front what the interest rate and payment will be. We will never trade anywhere else. Awesome group. 100% satisfaction Shelia Hargis More