Ford of Cookeville

Service Very pleased with the excellent care and service! Doug Phillips kept us well informed while our car was being serviced. We appreciate all the frien Very pleased with the excellent care and service! Doug Phillips kept us well informed while our car was being serviced. We appreciate all the friendly employees who work at Ford Lincoln of Cookeville. More

came in with my F150 for oil change, Christina always has a smile on her face and is very friendly! Always explains everything and is very thorough. She needs a raise! has a smile on her face and is very friendly! Always explains everything and is very thorough. She needs a raise! More

Used car purchase Clean and friendly dealership. Great selection and taylored select of cars to what was important to my wife and I. Very friendly salesman Lyle Heisz. Clean and friendly dealership. Great selection and taylored select of cars to what was important to my wife and I. Very friendly salesman Lyle Heisz. More

Just as planned Came in for my 5000 mile oil change and checkup. IN and OUT under an hour. Xavier was great. There were five to seven cars in front of me. He sai Came in for my 5000 mile oil change and checkup. IN and OUT under an hour. Xavier was great. There were five to seven cars in front of me. He said it would be about an hour. He was right on. I said I was going to Waffle House for breakfast . He offered to get me a ride over. Great Service. More

Fast efficient service and friendly service staff that try to be helpful and answered all my questions. I keep coming back as I know I can depend on quality work. try to be helpful and answered all my questions. I keep coming back as I know I can depend on quality work. More

Went into Cookeville Ford (service dept) for a simple car wash. The service writer politely informed me to ask a sales associate for assistance. When I was about to head in that direction, Lyle Heisz said, wash. The service writer politely informed me to ask a sales associate for assistance. When I was about to head in that direction, Lyle Heisz said, "sir I will take care of you!" Lyle "The Canadian" Heisz was very professional and polite during our interaction. After getting my car washed, he asked me if there was anything else he could do for me. I'm confident that Lyle is a huge asset to Cookeville Ford. I wouldn't hesitate to recommend him for any task that Cookeville Ford needs to provide. Great job Lyle, but go Nashville Preds! More

My husband and I had a great experience purchasing our car at Ford Lincoln of Cookeville. It is very evident that Lyle Heisz, whom helped us with the process of buying our car, genuinely loves his work an car at Ford Lincoln of Cookeville. It is very evident that Lyle Heisz, whom helped us with the process of buying our car, genuinely loves his work and loves to help people. Everyone was super helpful. The car detail was done wonderfully. More

t was great it was great every one was wonderful love my ford focus awesome josh was so helpful and nicethey all nice and will work with you I highly recomed the it was great every one was wonderful love my ford focus awesome josh was so helpful and nicethey all nice and will work with you I highly recomed them More

Always Reliable We take our Ford and other vehicles to Ford Lincoln of Cookeville for service. We know we will always get fair treatment and reliable service! We take our Ford and other vehicles to Ford Lincoln of Cookeville for service. We know we will always get fair treatment and reliable service! More

Dishonest Business office Sweet as sugar Dishonest Business office Sweet as sugar salesman Service department incompetent These sweet sweet folks will sell sell sell Then slither and Dishonest Business office Sweet as sugar salesman Service department incompetent These sweet sweet folks will sell sell sell Then slither and crawl back into their slimy Sticky wet dark hidy hole.... They Brag Boast and Toast "life time warranties..." lying in wait for your first request for help, Waiting with lying lips and deceitful tips... All so confident that a reasonable person would then loath the thought of ever asking for help again. On April 19, 2018 I bought a 2017 F350 During the first week of ownership and approximately 530mi my wife and I were overwhelmed with the smell of overheating wires as would occur in a high amperage flow or a direct short negative to positive. I immediately called the Service department and my sweet salesman Devan Lynn Taylor who promised all would be taken care of. This 2017 F350 developed so many Electrical failures (following this initial problem) ie: Burnt wire odor Ignition key failure Brake module failure Hill start assist failures Trailer-brake failures Running light failures MULTIPLE In-dash warnings Tire pressure loss of nitrogen Loss of power Loss of fuel economy All of these problems were acknowledged With a costly trip to the Service Department weeks and weeks of downtime and missed business opportunities. My new truck suffered wiring bundles hastily ripped apart and left with open ends protruding unsecured and sloppy. Fender bolts left out nuts missing little plastic push pins stripped left to hang helpless. I painfully took pictures to properly record All of these things. Finally overwhelmed by loss of income personal time and the slow realization of the incompetent uncaring xxxxxxService Department....l spoke with my Salesman Devan Lynn Taylor To return this truck under the Lemmon law. The Dealership said bring the truck back and we would take care of it. Under the guise of full refund, I purchased a new 2019 F250. With no money out of pocket and my payment was reduced from approximately $1140.12 down to $985.65 Behind my back in a hidden room the managers Joe Hayden & Geoff Root conspired an extremely outrageous Deal which was further explained to me by Layne Boyce their Finance administrator.. That being a return of my original $8000.00 and applying this to my new loan. This was the way I understood what he said. What really happened was the $8000.00 wasn't my original down payment but rather negative equity carried on to my new 2019 F250. This put me $16000.00 (plus the additional charges that were added to the deal) upside down as they're so nonchalantly happy to explain. When I asked sweet Devin Taylor how he could do this he casually said well he had left before I had went to the Finance office, but as I sit here today I clearly read his name and Kevin Tighe Parish on the Deal sheet together with Finance administrator Layne Boyce. More