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Ford of Cookeville
Cookeville, TN
1,201 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,201 reviews
May 26, 2020
Greeted with a smile and great service. Not a long wait. I bought my car here. Great service and will keep going back. Nice people to do business with. All my question were answered. Thank you. I bought my car here. Great service and will keep going back. Nice people to do business with. All my question were answered. Thank you. More
by tina h
May 22, 2020
Absolutely the best service department at any dealership that I have ever been to. Fast friendly and quality work on your vehicle that you can feel safe loading your family into. that I have ever been to. Fast friendly and quality work on your vehicle that you can feel safe loading your family into. More
by Melton84
Employees Worked With
Other Employees :
Lynn Jared , Brandon Farley, Ethan Deloach
May 21, 2020
The service was great and working with Xaiver was a pleasure. He listened to my concerns and worked hard to get them resolved. The reason for a 3 star is because Xaiver sent in pictures of my driver si pleasure. He listened to my concerns and worked hard to get them resolved. The reason for a 3 star is because Xaiver sent in pictures of my driver side seat to the warranty department to see if the repair would be covered and I have not heard back in days. I am assuming the warranty department has not got back with Xaiver. More
by Scotttoppin
Employees Worked With
Xaiver in service
May 21, 2020
They got me in and out in know time. I was there for a oil change. They were friendly and got me in and out in no time. Have a great day and I made the 25 word min. I was there for a oil change. They were friendly and got me in and out in no time. Have a great day and I made the 25 word min. More
by dandcork
Employees Worked With
David Martin
May 19, 2020
Most wonderful place to buy a truck lyle was the best salesman I have ever dealed with very grateful full the attention Thank you Great service salesman I have ever dealed with very grateful full the attention Thank you Great service More
by amlawncare
Employees Worked With
Lyle Heisz
May 17, 2020
Good flexibility to deal priceGood character and Good flexibility to deal price Good character and accessibility to answer questions Availability to do business by phone Good trade in considerat Good flexibility to deal price Good character and accessibility to answer questions Availability to do business by phone Good trade in consideration I recommend this dealer for your next car My next one will b from Ford of Cookeville More
by diaz
May 14, 2020
Friendly, no pressure answered all or questions. they did ev I would and will tell my family and friends about this dealership. I have never had a better experience when buying a car. Thank you to Brett Smith wh I would and will tell my family and friends about this dealership. I have never had a better experience when buying a car. Thank you to Brett Smith who did all the leg work for us. More
by Mary
Employees Worked With
May 13, 2020
Friendly Take charge attitude to help me. Thank you.. I can’t think of any other words to say other than thank you and I appreciate the service . Take charge attitude to help me. Thank you.. I can’t think of any other words to say other than thank you and I appreciate the service . More
by Colby Ardis
Employees Worked With
Second chair service
May 08, 2020
Service Casey in Service was super helpful and had our vehicle in and out in no time. Very pleasant experience area was very clean and safe. Casey in Service was super helpful and had our vehicle in and out in no time. Very pleasant experience area was very clean and safe. More
by JSCott2001
Employees Worked With
Casey
May 04, 2020
Excellent service as always, Ford has a great staff of knowledgeable team members. They alway get me in and out in a very efficiently. They also have a great waiting room with coffee and snacks! knowledgeable team members. They alway get me in and out in a very efficiently. They also have a great waiting room with coffee and snacks! More
by AJ
Employees Worked With
Xavier Norman
