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Ford of Cookeville
Cookeville, TN
1,201 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,201 reviews
March 22, 2021
Best buying experience we have ever had. Kyle was professional, courteous and communicated well. His assessment of the vehicle we were purchasing was accurate and without any surprises. The managemen professional, courteous and communicated well. His assessment of the vehicle we were purchasing was accurate and without any surprises. The management staff was easy to work with and genuinely appreciated our business. Looking forward to working with these folks again. Randy and Jerrie McFalls More
by randyjmcfalls
Employees Worked With
Other Employees :
Nick Johnson, David Martin, Josh Brown, Ethan Deloach, Lyle Heisz, Andrew Kesler
March 20, 2021
It was such a pleasure doing business with Lyle Heisz at Cookeville Ford Lincoln to find the exact car we wanted. He went the extra mile to be sure everything was just right and kept us informed of the prog Cookeville Ford Lincoln to find the exact car we wanted. He went the extra mile to be sure everything was just right and kept us informed of the progress along the way. Excellent customer service! Highly recommend. More
by L. Barr
Employees Worked With
Lyle Heisz
March 15, 2021
These guys are amazing. Lyle went above and beyond to make my dreams a reality. Awesome finance department as well. I will do all future business with them. 5 STARS! make my dreams a reality. Awesome finance department as well. I will do all future business with them. 5 STARS! More
by amberandana
Employees Worked With
Lyle Heisz
March 07, 2021
Great experience, friendly staff, easy to do business with. Had all of my paperwork completed prior to my arrival from out of town. Lyle was great, definitely recommend him! with. Had all of my paperwork completed prior to my arrival from out of town. Lyle was great, definitely recommend him! More
by Jason
Employees Worked With
Lyle Heisz
February 23, 2021
Lyle worked hard and communicated well throughout the process. We love our car and got a great deal. We highly recommend. The only downside was having to write all these words for the review. That part i process. We love our car and got a great deal. We highly recommend. The only downside was having to write all these words for the review. That part is very annoying. And this thing does not count all the words. Lyle = 5 stars. DealRater = 0 stars. More
by lew
Employees Worked With
Lyle Heisz
February 07, 2021
fast response from online inquiry, Lyle Heisz was very courteous and upfront - the vehicle I inquired about was sold, he also called me to let me know he found a similar vehicle which I really appreciated courteous and upfront - the vehicle I inquired about was sold, he also called me to let me know he found a similar vehicle which I really appreciated. Offered to keep looking and notify me. EXCELENT, PROMPT AND UPFRONT SERVICE. More
by RLUGO
Employees Worked With
Lyle Heisz
January 21, 2021
Lyle is a true pleasure to work with. He listen to what I wanted and did whatever I needed to get me what I asked for. A-1 Salesman. Wish there were more like him! Great job! Thank you!! I wanted and did whatever I needed to get me what I asked for. A-1 Salesman. Wish there were more like him! Great job! Thank you!! More
by kfisher1013
Employees Worked With
Lyle Heisz
January 11, 2021
He jumped through hoops for us but he is Canadian so their kinda jumpy anyway but he is awesome to work with and will work hard to get you what you want their kinda jumpy anyway but he is awesome to work with and will work hard to get you what you want More
by colton21810
Employees Worked With
Lyle Heisz
