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Firelands Toyota
Sandusky, OH
244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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244 Reviews of Firelands Toyota
November 01, 2019
Excellent experience, best dealership in Sandusky! We just purchased our third car from Kasper Toyota. Jared is the best! He had the car upfront and ready to look at. We were in an out with a new ve We just purchased our third car from Kasper Toyota. Jared is the best! He had the car upfront and ready to look at. We were in an out with a new vehicle within a couple of hours. Couldn't have been any smoother or easier! More
by KROSS78
Verified CustomerEmployees Worked With
Matt Maschari, Jared Payne
November 01, 2019
Quick and thorough The service attendant listens and answers questions/ keeps customer informed. Kasper provides wide service; promptly orders parts and gives appiuntme The service attendant listens and answers questions/ keeps customer informed. Kasper provides wide service; promptly orders parts and gives appiuntments convenient for the customer. Thanks. More
by mburton1022
Employees Worked With
Matt Maschari, Johnny Perez, Jared Payne
November 01, 2019
Problem with prior repair and time spent waiting. I've been coming here (after buying my new car here in 2008) for all my service, and generally am very satisfied with everything. This time, however, I've been coming here (after buying my new car here in 2008) for all my service, and generally am very satisfied with everything. This time, however, I came in (two days ago) and found that I needed to have my rear (drum) brakes replaced, which was done. I thought that I was hearing a noise from the rear brakes and came back in today to have it checked out. I was told that the new drums were likely "bad" and that they would be replaced. What should have only taken an hour took almost two and a half. Plus, the service person commented that they were unhappy with their supplier, leading me to believe that Toyota is getting less-than-quality parts and putting them in our (customers') cars. This trip was unnecessary and a waste of time. I expect more from Toyota. If I could live with mediocre parts, I could go to any service shop. More
by philipw2920
Employees Worked With
Don't remember his name.
November 01, 2019
Late night buy!! I can’t thank Kasper Toyota enough for the help and time they spend with my wife and I. We went in with a pretty good idea of what car we wanted. My w I can’t thank Kasper Toyota enough for the help and time they spend with my wife and I. We went in with a pretty good idea of what car we wanted. My wife and I live in Cleveland, about an hour away, and with her work schedule the only available time to go to look at the care was close to closing time. No hesitation at all Steve (Sales Manager) told us to come on in. Not only that he briefed Jacob Contreras what we were interested in buying. As soon as we arrived they had the Highlander detailed and ready for a test drive. Jacob was fricken awesome! Super knowledgeable about the vehicle and answered ever question we had, as well as informing us on all the perks with buying from Kasper. The lifetime warranty that Kasper offers was a big selling point. All the staff stayed 2 1/2 hours late to ensure we were happy and confident in our purchase! Thank you all so much for helping out my wife in a great safe new car! Looking forward to bringing our future aliens 👽 (yes children like like weird aliens to me) home in that car! More
by Harrybear
Employees Worked With
Steve Fialkowski, Steve Donahue, Jacob Contreras
November 01, 2019
Great service ! The customer service is so great! They make you feel good about your appt and keep you very informed on your vehicle! Always get a car wash and that i The customer service is so great! They make you feel good about your appt and keep you very informed on your vehicle! Always get a car wash and that is very impressive! I also love the Toyota vehicle! More
by KECK1
Employees Worked With
Mike Basilone
November 01, 2019
Kindness Everyone is kind and courteous upon entering the building with the convenience of the garage door opening at arrival and their explanation of the serv Everyone is kind and courteous upon entering the building with the convenience of the garage door opening at arrival and their explanation of the service that was provided. More
by VWILHELM
Employees Worked With
Service Department
November 01, 2019
We had periodic service done on a newly purchased vehicle. Staff are always very nice and explain what is being done on the vehicle. They answer any questions, and service is done once the vehicle arrives and Staff are always very nice and explain what is being done on the vehicle. They answer any questions, and service is done once the vehicle arrives and completed in a timely fashion. More
by PETERKRUSING
Employees Worked With
Service desk personnel
November 01, 2019
Service as expected. Think I had $80.00 taken from glovebox. I believe I had $80 taken out of my glove box. Reported to someone in service department. Service was OK as it should be, no problems, as it should be I believe I had $80 taken out of my glove box. Reported to someone in service department. Service was OK as it should be, no problems, as it should be. Don't know name of person I spoke with, Just chose a name. More
by ALICEROEHRS
Employees Worked With
Steve Donahue
November 01, 2019
Great service Been driving Toyota's for over 30 years. Have always been treated well and had great service! Car is ready within short period of time. Been driving Toyota's for over 30 years. Have always been treated well and had great service! Car is ready within short period of time. More
by JANETLCELEK1
Employees Worked With
2 wonderful men at service desk on Oct. 30
November 01, 2019
service department The maintenance department service desk personnel are very courteous and helpful. The price was fair and my car was clean and ready when we arrived fo The maintenance department service desk personnel are very courteous and helpful. The price was fair and my car was clean and ready when we arrived for pickup. More
by WILLIE.MULLENS
Employees Worked With
Mike Basilone
