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Firelands Toyota

Sandusky, OH

4.3
244 Reviews

904 E Strub Rd

Sandusky, OH

44870

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244 Reviews of Firelands Toyota

November 02, 2019

Alecia is the best! A year and half ago I reintroduced myself to Toyotas and it was one of my better decision in a long, long time! To help me navigate through the Toyot More

by Rudolph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alecia Henson
Nov 18, 2019 -

Firelands Toyota responded

Alecia will be thrilled to hear such kind words, Rudolph! She has a one-of-a-kind personality and we are luck to have her here at Kasper Toyota. You can still count on her assistance even though she moved away. Alecia takes customer service very seriously! She is only a phone call away. Kindly, Matt Maschari General Sales Manager (419)502-5610

November 02, 2019

one year service check up hello 2018 Toyota camry love the car, I had the camry serviced today nov.2nd 2019. oil change, tire rotation, inspection. appointment at 0830. comp More

by RDHERMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sorry i am bad with names but everyone here is outstanding. man who waited on me in service was outstanding. got to get his name next time, Jacob Contreras
Nov 18, 2019 -

Firelands Toyota responded

Richard, I cannot thank you enough for the kind words! We definitely hit the mark, didn't we? Our customers come first and that is one of the reasons we have been in business so long. It's people like you with experiences such as yours that makes what we do all the more enjoyable. Please continue to utilize our services and let me know if you have any questions in the future. Respectfully, Matt Maschari General Sales Manager (419)502-5610

November 02, 2019

Easy, quick and professional Had my car done in less than an hour. Perfect timing when I got done with lunch. Had my car finished and washed up sitting there when I walked back in More

by Andyspeer1010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Basilone
Nov 18, 2019 -

Firelands Toyota responded

Thank you for letting us know we are doing a good job! We appreciate the feedback and recommendation. Please continue to communicate your experience with us. Thanks for your business! Kindly, Matt Maschari General Sales Manager (419)502-5610

November 02, 2019

Bought a used tacoma Helpful finding the right vehicle for me Jared was most helpful and friendly. Like the lifetime warranty. Been looking for a Tacoma for a long time More

by 1929NASH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Jared Payne
Nov 16, 2019 -

Firelands Toyota responded

Thank you for taking the time to leave this review. We appreciate your business and hopefully you are loving your Tacoma. You are definitely right about Jared, he is very friendly, helpful, and knowledgeable. He will be able to assist you in the future will all your needs, he's only a call away. Kindly, Matt Maschari General Sales Manager (419)502-5610

November 02, 2019

Friendly and helpful The service was great. The salesman took the time to answer all my silly questions and go over all the electronics and even show me how to work everyt More

by just.tina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Maschari, Jared Payne
Nov 16, 2019 -

Firelands Toyota responded

Hi Tina, thanks for the positive review and recommendation. It was a pleasure assisting you and your husband with the purchase of your brand new Toyota Rav4 Adventure! Hopefully you guy are enjoying your travels in it, too! Jared and I are only a call or text away so feel free to contact us anytime! Very Kindy, Matt Maschari General Sales Manager (419)502-5610

November 02, 2019

Purchased a Highlander from Alecia Henson Great experience with Alecia when we purchased our 2019 Highlander when she was with Crowne Toyota in Decatur, Illinois. Very smooth. After sale atten More

by Kevin R.
Recommend Dealer
Yes
Employees Worked With
Alecia Henson
Nov 16, 2019 -

Firelands Toyota responded

Thank you for taking the time to review and recommend Alecia! We are very happy to have her as part of the Kasper family! If you ever need anything or you have questions about your Highlander, please do not hesitate to give Alecia or any of the Kasper team members a call. Respectfully, Matt Maschari General Sales Manager (419)502-5610

November 02, 2019

Awesome experience from sales, delivery and follow through. Salesman convinced me to buy Toyota instead of Chrysler, I was reluctant to buy what I thought was a manufacture that was not a US company. My experie More

by IMKEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Cranmer, Parts, Shawn (?) Service, Steve (?) Finance, Todd Carney
Nov 16, 2019 -

Firelands Toyota responded

We are thrilled to have you as part of the Kasper family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! Todd is a tremendous asset to both his customers and the dealership! We look forward to serving you again soon! Kindly, Matt Maschari General Sales Manager (419)502-5610

November 02, 2019

oil change Always kind and courteous, they explain everything they do. Great waiting room with coffee, snacks, etc. but I usually use their complimentary shuttl More

by mel_lyle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John James, Jacob Contreras
Nov 19, 2019 -

Firelands Toyota responded

Thank you for reviewing our service department and all the amenities we have to offer. We aim to provide nothing but the best customer experience. We appreciate your continued business. Please let us know what you need in the future and we will definitely take great car of you! Kindly, Matt Maschari General Sales Manager (419)502-5610

November 01, 2019

Worth the drive!!! I drove 4 hours to make a deal with Kasper Toyota and I'll definitely be making that drive again. The staff were very honest and the deal was excelle More

by DKEL25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Maschari, Jared Payne
November 01, 2019

Perfect again The service department always takes care of me and my needs. They are easy to schedule, on time and do excellent work. I wouldn’t go anywhere else. More

by CARLEDWARDWILL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Maschari
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