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Firelands Toyota

Sandusky, OH

4.3
244 Reviews

904 E Strub Rd

Sandusky, OH

44870

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244 Reviews of Firelands Toyota

December 15, 2019

Great Dealership First time at a Kasper dealership and definitely would recommend anyone to buy from them. Gave me good trade in value for my car on my new truck. Jaco More

by WilliamBarber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Fialkowski, Steve Donahue, Jacob Contreras
Dec 16, 2019 -

Firelands Toyota responded

Thank you so much for taking the time to write such a glowing review of your experience with Jacob and Kasper Toyota! You will not find a more fair and honest dealership anywhere. Your positive recommendation is also appreciated! Let us know what you need in the future and please stop by anytime for those free car washes. Respectfully, Matt Maschari General Sales Manager (419)502-5610

December 12, 2019

Excellent Service Did a great job on the service for my tundra. Timely and professional. Excellent communication as well. They let me know about coming updates with More

by CLAYTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alecia Henson
Dec 12, 2019 -

Firelands Toyota responded

Thank you for taking the time to leave a review about your experience with Alecia. Her customer service is second-to-none. She takes great pride in what she does, and it show. Please let us know if you need anything from any of us here at Kasper Toyota. Kindly, Matt Maschari General Sales Manager (419)502-5610

December 12, 2019

Excellent, over the top guest service. Brad was very helpful and I could not have asked for a better dealer or dealership family, I would highly recommend to friend and family. More

by meltorresdata
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Holm
Dec 12, 2019 -

Firelands Toyota responded

Brad will be thrilled to hear about your experience! He takes great pride in offering the absolute best in customer service. Thank you for your review and your recommendation. The entire Kasper Family is here with you throughout your ownership experience. Please do not hesitate to contact us anytime. Regards, Matt Maschari General Sales Manager (419)502-5610

December 10, 2019

2019 Toyota Lease My experience with the dealership has always been pleasant, everyone is very helpful and accommodating, Jared Payne was the reason for repeat purchase More

by ESEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Jared Payne
Dec 10, 2019 -

Firelands Toyota responded

Thank you for the thoughtful review! I am very pleased to hear about your great experience once again. You sure are right, Jared is very helpful and accommodating. Please let anyone on the Kasper team know if we can be of assistance in the future! Regards, Matt Maschari General Sales Manager (419)502-5610

December 07, 2019

Trade in for a truck Jacob was our sales rep from Kasper Toyota Sandusky. He was so great answering our questions. And lets us take a great test drive on many different ro More

by mustangracing1102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Fialkowski, Steve Donahue, Jacob Contreras
Dec 07, 2019 -

Firelands Toyota responded

Thank you for taking the time to provide such a great review of your experience with Jacob and the rest of the Kasper team! I am very happy you enjoyed your time with us. I appreciate your business and we look forward to serving you in the future. Thanks again, Matt Maschari General Sales Manager (419)502-5610

December 04, 2019

The best! Very friendly people. Salesman was nice and knowledgeable on the vehical I was looking at. Pricing was good and fair. I would definitely recommend the More

by JGASKINS44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Jared Payne
Dec 12, 2019 -

Firelands Toyota responded

Thank you for taking the time to leave us a 5-star review! Jared and Steve are two of "the best," that's for sure! Your recommendation is very kind and I am very pleased to hear we did such a great job. Let us know how we can assist you in the future. Kind Regards, Matt Maschari General Sales Manager (419)502-5610

December 03, 2019

Amazing! I ended up needing to car shop sooner than I had planned. Found a car that I liked and messaged them right away. Had a response back in minutes and we More

by Cassie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alecia Henson
Dec 04, 2019 -

Firelands Toyota responded

Thank you for taking the time to leave such kind words! We really appreciate it. You sure are right about Alecia. She is always putting her customers wants and needs first. You can count on her and the rest of the Kasper team in the future. Please keep us posted and let us know if you need anything at all! Kind Regards, Matt Maschari General Sales Manager (419)502-5610

December 01, 2019

Poor customer service, Poor mamagement Car was not prepped when delivered. Hood and grill were scratched. Bodyshop worked on grill then never hooked the fog lights back up. Manager never ca More

by DOCTORDODGE408
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Donahue, Todd Carney
Jan 13, 2020 -

Firelands Toyota responded

I am very sorry for the experience you have had thus far! I would like an opportunity to rectify the situation. It find it very disheartening when we miss the mark and provide less-than-perfect customer service. When can we discuss this further? Please feel free to call, text, or email anytime. Thank you for your time and consideration. Very Respectfully, Matt Maschari General Sales Manager (419)502-5610 mmaschari@kasperautogroup.com

November 29, 2019

Jasper Toyota Alecia was fantastic, she was very informative and went above and beyond in every aspect from start to finish. My overall experience was excellent and More

by Skeensj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alecia Henson
Nov 29, 2019 -

Firelands Toyota responded

Thank you for your business and for leaving such positive words for Alecia! She will be very happy to hear she exceeded your expectations, she is definitely good at that! Enjoy your 4Runner and let any of us know if we can assist you with anything in the future. Kindly, Matt Maschari General Sales Manager (419)502-5610

November 26, 2019

4Runner Purchase I highly recommend Kasper and our sales rep, Alecia. We were choosing between a 4Runner and a Tacoma. She was very knowledgeable about the features of More

by 2MCQU8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Donahue, Alecia Henson
Nov 27, 2019 -

Firelands Toyota responded

We are so excited to have you in the Kasper Family! Thank you for taking the time to leave such positive feedback, too! Alecia is truly very knowledgeable and helpful. She will be excited to hear that you recommended her. Thank you for your business and enjoy your brand new 4Runner. Kindly, Matt Maschari General Sales Manager (419)502-5610

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