Findlay Toyota Flagstaff

A dealership that actually cares I initially had some issues with my purchase at Findlay. However, they resolved those issues by listening to what I had to say and really hearing me. I initially had some issues with my purchase at Findlay. However, they resolved those issues by listening to what I had to say and really hearing me. Jon and Shawn both worked hard to turn my opinion of Findlay around and they succeeded. I will be heading to them the next time I want to pick up a Toyota. More

No pressure car sales?!?!?! Get Real Went in to test drive a used car. The sales representative went on and on about how low pressure they were... The test drive took 10 minutes. I spen Went in to test drive a used car. The sales representative went on and on about how low pressure they were... The test drive took 10 minutes. I spent the next hour trying to leave and not be rude. More

Unbelievable service and hospitality! I visited this location twice this month with minor service issues. On both occasions I was treated professionally and felt as if my situations were I visited this location twice this month with minor service issues. On both occasions I was treated professionally and felt as if my situations were important to them as well. Their hospitality and quality of service is hard to find and much appreciated. I'm looking forward to the next time my car has an issue! Thank you. Sally Schauble More

All about customer service and sneakiness Well, to start- The owner of this dealership does a ton for charities in Flagstaff and so when it was time for a new ride, Findlay was my first choice Well, to start- The owner of this dealership does a ton for charities in Flagstaff and so when it was time for a new ride, Findlay was my first choice. Gotta support those that support your community. Anyways, went down to the Toyota dealership with the misses to get a new Prius. I drive a ton and it seemed like a good investment. Met with local legend Randy Waites who got me all set up. He said the car would be ready the next day, so we left and planned to return the following day. THEN, he called me and told me that another salesman had sold the car I wanted and that they were trying to find me a new one. I wasn't happy. Two days later, I get home and the car I wanted was in the driveway with a giant bow. Turns out the wife wanted to surprise me and Randy got in on the shenanigans. It was a magical moment that i will remember. Big xxxxxxto Randy for going above and beyond to make a beautiful memory! More

Had a wonderful experience here! We are first time car buyers; this delaership was welcoming and assisted us in this process. We felt as though we could trust the folks here, especial We are first time car buyers; this delaership was welcoming and assisted us in this process. We felt as though we could trust the folks here, especially Joe Callahan. He understood our situation and allowed us to truly take time to make a decision. He was transparent and thorough but concise. We love our Tacoma and look forward to our relationship with them. More

Excellent customer service!! Thank you to Richie Ferguson for the amazing customer service! We recently moved to Flag from Colorado and Richie was very informative about the servi Thank you to Richie Ferguson for the amazing customer service! We recently moved to Flag from Colorado and Richie was very informative about the service department at this location. The extra time you took to explain everything is much appreciated! More

Generous support of the community! Findlay Toyota generously donated $500 to the Coconino High School Band. Thank you for supporting local schools! And of course, the Tundra truck we Findlay Toyota generously donated $500 to the Coconino High School Band. Thank you for supporting local schools! And of course, the Tundra truck we purchased has been awesome! More

ANDY KINKLE [DIVINE] ANDY KINKLE IS THE MOST KNOWLEDGEABLE SERVICE ADVISOR I HAVE EVER KNOWN IN MY 5 PLUS YEARS OF TOYOTA DRIVING I OWN 2 2008 PRIUSES ONE HAS 298000 ANDY KINKLE IS THE MOST KNOWLEDGEABLE SERVICE ADVISOR I HAVE EVER KNOWN IN MY 5 PLUS YEARS OF TOYOTA DRIVING I OWN 2 2008 PRIUSES ONE HAS 298000 MILES AND ONE HAS 100000+ MILES HE IS SO HELPFUL,FRIENDLY, AND HAS A GREAT ATTITUDE ..ALWAYS IN A POSITIVE AND READY TO SERVE FRAME OF MIND AND HE IS EXTREMELY HELPFUL. MY WIFE CALLS HIM ANDY DIVINE!!! ANDY IS THE BEST REPRESENTATIVE THAT TOYOTA CAN HAVE FOR ITS BRAND.!!!!!!!!!!!!!!!!!!!! More

Excellent Service While traveling to the West Coast on business, my FJ dashboard lit up like a Christmas tree with warnings. We called ahead and talked to Danny in the While traveling to the West Coast on business, my FJ dashboard lit up like a Christmas tree with warnings. We called ahead and talked to Danny in the Service Dept. They worked us in due to our travel schedule and had us out the door inside of 2 hours. Excellent service and great to deal with on a personal basis. More

Purchased a certified used vehicle We were shopping for an economy vehicle we test drove a 2015 Camry. We went in to talk to them about what price We could get. They came down So we pur We were shopping for an economy vehicle we test drove a 2015 Camry. We went in to talk to them about what price We could get. They came down So we purchased the car. Huge mistake. The salesman told us that it was one owner that's why it was certified pre owned. The next day looking through the car we found paperwork from an individual showing it had been a rental car. We never would have purchased it know that. It was February and the car had a film over it but the salesman said we will detail it while the paperwork is being done. They kept us so long doing paperwork that it was dark when we drove off. The next day in the light with the film off we found nicks in the car that we hadn't seen. High pressure sales and they don't tell you the truth. Stay away from this place. More